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This property has many issues. Infested with bugs, and mold. Untrained cleaning staffs who do not care about the cleanliness of the room, kitchen and bathroom. ( pictures are included ).
The property need a serious attention from management.More
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 4 weeks ago
Thank you for your review. We’re disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate departments and we’re reviewing and altering our...More
My husband and I have been staying here until our new place is ready we have been greeted with kindness the staff is friendly and reliable. Right down the street from town center. Rooms are clean with a nice kitchenette and full size refrigerator.More
Thank Misty N
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 5 weeks ago
Misty, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to...More
We were here for one night to attend a travel seminar which was being held nearby. I had made reservations via booking.com but apparently the reservation didn't come through Extended Stay's reservation portal. However, the young lady at the front desk, Brittany, was so very...More
Thank Mary S
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded October 3, 2018
Mary, thank you for staying at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you found us to be a good value. Your kind compliments will be shared with Brittany for doing a great work....More
Around 11 pm, we could hear someone trying to put a hotel key in our door. We opened the window to see a man holding up a key sleeve with our room number on it. The front desk had given him a key to an...More
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded August 14, 2018
Kristal, thank you for your feedback. We are sorry for the negligence of our staff and that we missed meeting your expectations. We are reviewing this with the concerned team to make sure this is never repeated again. Also, kitchenware for your suite is available...More
There has been a lot of changes for the better since the new manager Heather has come to this location. Customer service is top-notch!!! They have hired several new people and kept those that were great workers...I am very grateful that corporate did not only...More
Thank Deborah C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded July 29, 2018
Deborah, thank you for taking the time to provide feedback about your stay at Extended Stay America. We take great pride in delivering excellent service and friendly hospitality, so we're glad to know we were successful in our efforts. We will share your compliments with...More
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!