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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Traveller (4)
Room & Suite (24)
Dining (1)
Overview
  • Excellent18%
  • Very good15%
  • Average7%
  • Poor15%
  • Terrible45%
8 Jun 2018
“Very Disappointed”
4 Mar 2018
“Decent enough budget hotel, could be better”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
Aug. 26Aug. 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (38)
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1 - 5 of 38 reviews
Reviewed 4 days ago via mobile

Around 11 pm, we could hear someone trying to put a hotel key in our door. We opened the window to see a man holding up a key sleeve with our room number on it. The front desk had given him a key to an...More

Thank kristalsus
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 2 days ago

Kristal, thank you for your feedback. We are sorry for the negligence of our staff and that we missed meeting your expectations. We are reviewing this with the concerned team to make sure this is never repeated again. Also, kitchenware for your suite is available...More

Reviewed 2 weeks ago via mobile

There has been a lot of changes for the better since the new manager Heather has come to this location. Customer service is top-notch!!! They have hired several new people and kept those that were great workers...I am very grateful that corporate did not only...More

Thank Deborah C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 2 weeks ago

Deborah, thank you for taking the time to provide feedback about your stay at Extended Stay America. We take great pride in delivering excellent service and friendly hospitality, so we're glad to know we were successful in our efforts. We will share your compliments with...More

Reviewed 3 weeks ago via mobile

Had this reservation for several weeks as I was starting a new job the day after I was scheduled to check in. Upon entering the lobby, my friend and I immediately noticed it smelled like cigarette smoke. The front desk attendant told me to hold...More

1  Thank Celena G
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 3 weeks ago

Celena, thank you very much for visiting our hotel. We apologize for not providing you with a clean environment and regret the inconvenience it caused. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter...More

Reviewed June 8, 2018 via mobile

The hotel was fine and about what I expected. Rooms were reasonably clean and the staff was friendly. My experience after having left has been nothing short of abysmal. I left an item at the hotel, realized it when I got home, and called and...More

1  Thank patricknhaney
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded June 10, 2018

Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

Reviewed May 31, 2018 via mobile

It was horrible got to room beds not made roaches everywhere bad smell. I do not recommend this place to no one. The manager dind want to give my money back, he offered us another sister hotel and it too was auful if you don't...More

1  Thank charlotte c
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded May 31, 2018

Charlotte, we apologize and regret the inconvenience caused due to the cleanliness and bedding issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$74 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$74 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (4)
Room & Suite (24)
Dining (1)
Questions & Answers
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vatson
November 3, 2015|
Answer
Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
0
Votes
Milton H
November 25, 2014|
AnswerShow all 2 answers
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!
0
Votes
Room Tips
"Until it is renovated, choose no room!"
Read review
"run away from this place. unsafe dirty horrible experience"
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"Rooms in the corner and you can park in front of your door."
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"Don't Do It."
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