We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Around 11 pm, we could hear someone trying to put a hotel key in our door. We opened the window to see a man holding up a key sleeve with our room number on it. The front desk had given him a key to an...More
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 2 days ago
Kristal, thank you for your feedback. We are sorry for the negligence of our staff and that we missed meeting your expectations. We are reviewing this with the concerned team to make sure this is never repeated again. Also, kitchenware for your suite is available...More
There has been a lot of changes for the better since the new manager Heather has come to this location. Customer service is top-notch!!! They have hired several new people and kept those that were great workers...I am very grateful that corporate did not only...More
Thank Deborah C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 2 weeks ago
Deborah, thank you for taking the time to provide feedback about your stay at Extended Stay America. We take great pride in delivering excellent service and friendly hospitality, so we're glad to know we were successful in our efforts. We will share your compliments with...More
Had this reservation for several weeks as I was starting a new job the day after I was scheduled to check in. Upon entering the lobby, my friend and I immediately noticed it smelled like cigarette smoke. The front desk attendant told me to hold...More
1 Thank Celena G
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 3 weeks ago
Celena, thank you very much for visiting our hotel. We apologize for not providing you with a clean environment and regret the inconvenience it caused. As a valued guest your feedback is shared with our housekeeping team to take remedial steps ensuring no guests encounter...More
The hotel was fine and about what I expected. Rooms were reasonably clean and the staff was friendly. My experience after having left has been nothing short of abysmal.
I left an item at the hotel, realized it when I got home, and called and...More
1 Thank patricknhaney
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded June 10, 2018
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns.
It was horrible got to room beds not made roaches everywhere bad smell.
I do not recommend this place to no one. The manager dind want to give my money back, he offered us another sister hotel and it too was auful if you don't...More
1 Thank charlotte c
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded May 31, 2018
Charlotte, we apologize and regret the inconvenience caused due to the cleanliness and bedding issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to...More
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!