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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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91 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Reviewed 1 week ago

The worst hotel that I ever stayed. 3 days without water and one whole day whitout hot whater during the winter. It was 63F and the water cold as.... A lot of cockroaches in the bedroom. The wifi sucks The price looks good, but I will never come back in this hotel chain.

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Helpful?
Thank Patrick R
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

We sincerely apologize for the water issue in our area that you experienced while you were our guest. We completely understand your dissatisfaction, and hope you will see this as an isolated incident. It would be our pleasure to have you back so you can have the type of experience you expected and deserve. Thank you for your feedback and...

Reviewed 1 week ago

I booked a room for two nights at the Extended Stay America on Skinner Lake Dr Jacksonville FL. My family and I arrived at the hotel around 8 pm to check in. When we arrived at the hotel, there was only one person working the desk. There were four families waiting in line including my family. The phones were ringing...

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Helpful?
Thank Aldrena T
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay for you and your family. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping...

Naples, Florida
Reviewed 3 weeks ago

Room old/dirty/filthy. Dirty A/C vents. Stinky rooms/no air circulation. windows do NOT open. Un-identifiable odor. I booked this room b/c it was under the ESA name. Mistake. I paid for the room, and didn't even stay, I figured I'd rather lose the money than go home with some unknown infection. Antibiotics aren't cheap. when I told the desk staff at...

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Helpful?
Thank Timothy921
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Our apologies for the multitude of issue that you describe here in your review. We are always striving to improve and remain committed to delivering exceptional customer service. Feedback is extremely important to us in order to move forward in best practice and we will do just that. It is our hope to have you back as our guest. Thank...

Columbia, Tennessee
Reviewed 3 September 2016 via mobile

Went to Jacksonville, to the Mayo Clinic. We did not know anything about the layout of Jacksonville and booked online, our first place. It was awful! We did some research after we were told we had to stay longer than anticipated and found this. We weren't aware that this is more like an apartment building than a hotel. It was...

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Helpful?
Thank jukho
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for choosing our hotel and for your feedback. We are thrilled to read that you liked our welcoming associates as well as beautiful property. We are also happy you were pleased with our location, and that our hotel met all your needs. Thank you again for your review. We hope to see you again soon. Sincerely, General Manager

Reviewed 30 June 2016 via mobile

I got the hotel thinking that by being next to the town center and costing over 70 a night it would be a good one. When i got there the staff was nice but they informed me they were out of smoke free rooms and just stuck with a smoke room. I'm not a smoker and it smelled a lot....

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Helpful?
Thank JONATHAN O
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Jonathan, Thank you for selecting our hotel for your recent stay. There are times we have other guests unexpectedly stay over which causes us not to be able to accommodate our new guests requests such as yours for non smoking. We apologize for this and for the lack of cleanliness you indicated. We will inform the housekeeping department to evaluate...

Fort Myers, Florida
Reviewed 28 June 2016 via mobile

Booked a room on a recommendation from a friend. I don't think I'll let him be my friend anymore. When I pushed on the door and it opened right up. I had to jack the door up to get it to actually latch. Deadbolt wouldn't work. Staff was friendly and reimbursed my card and I left for another hotel.

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Helpful?
Thank katcowash
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Your feedback is appreciated, and we also appreciate you being our guest. Thank you for sharing the information about your door lock. Our maintenance team takes great pride in making sure each guest suite is just right for our guests. We apologize for any inconvenience this may have caused. The safety and security of our guests is a top priority...

Reviewed 31 May 2016

This was the worst hotel I have had to stay in ever. I booked the hotel via Hotwire as I had previously used the site and got amazing prices on wonderful rooms (in Jacksonville for the same weekend event) over the past few years. However, this was a huge MISTAKE. Getting a different hotel would have been too much of...

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Helpful?
Thank Chel S
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

Thank you for being our guest and letting us know about your stay. We apologize for not delivering the accommodations you expected. I appreciate your detailed review as it gives us areas we definitely need to improve upon. I am so sorry for the lack of hospitality throughout your stay, this is not the experience we hoped for you. Please...

Orlando, Florida
Reviewed 18 May 2016

I stay here often as a Mayo Clinic patient. The hotel was recently renovated and looks fantastic. The kitchen appliances are perfect and the bed is extremely comfortable. Everything is safe and clean and I always feel welcome. The staff is always more than pleasant. I recommend this hotel to anyone in need of one in the area.

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Helpful?
Thank Blulilbaby
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

We are thrilled you chose Extended Stay America - Jacksonville - Southside - St. Johns Towne Center again to be your home away from home. We, too, believe our reasonable rates, helpful associates, comfortable accommodation with a kitchenette, free WiFi, grab-and-go breakfast, 24 hour on-site laundry services are just a few of the amenities which provide a positive experience when...

Gainesville, Florida
Reviewed 16 May 2016

Stayed her for one night. Needed a cheap room that was somewhat close to beach. Nice/convenient location to shopping/restaurants/highway, and looks OK on the outside...but that's about as positive as I can get. Room was a little rough...on the surface it was clean, but definitely a bit dingy/run down. AC was coming out of wall, made a racket when running,...

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Helpful?
Thank Van H
00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your constructive comments. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service, so we are sorry that you were not 100% satisfied and for the inconveniences this caused. Your...

Bryson City, North Carolina
Reviewed 30 April 2016

A total restructure is necessary here. The outside is rather nice looking. Am finding it difficult to stress any more good about it. Hmmmmm...... We were reimbursed for the cost so I guess it is best not to discuss any further the bad experience. Will just comment it was not good at all.

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Helpful?
Thank wombieroo
Manager_11525, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

Address: 10020 Skinner Lake Dr, Jacksonville, FL 32246-8454 (Formerly Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center)
Region: United States > Florida > Jacksonville
Price Range: $92 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Southside - St. Johns Towne Center 2.5*
Number of rooms: 20
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Also Known As:
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center staff and other travellers.
2 questions
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Markham, Canada
over a year ago
Staten Island, New York, United States

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Questions? Get answers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor main building is always best.”
 of 5 bubbles Blulilbaby, 18 May 2016 | Read review
“View the room before accepting at check-in.”
 of 5 bubbles vabbynormal, 25 Nov 2015 | Read review
“I don't know if there is one 😦”
 of 5 bubbles Swap47, 13 Jul 2015 | Read review
“Stay at a different property.”
 of 5 bubbles RonShindler, 16 Feb 2015 | Read review
“Run away to another place”
 of 5 bubbles donettat, 27 Jan 2015 | Read review
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