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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

Traveller (7)
Room & Suite (24)
Traveller (7)
Room & Suite (24)
Dining (1)
Overview
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10020 Skinner Lake Dr, Jacksonville, FL 32246-8454 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Jacksonville - Southside - St. Johns Towne Center
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Rooms
Dec. 2Dec. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (41)
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17
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LanguageEnglish
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1 - 5 of 41 reviews
Reviewed 4 weeks ago via mobile

This property has many issues. Infested with bugs, and mold. Untrained cleaning staffs who do not care about the cleanliness of the room, kitchen and bathroom. ( pictures are included ). The property need a serious attention from management.More

Thank ioyoi
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 4 weeks ago

Thank you for your review. We’re disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate departments and we’re reviewing and altering our...More

Reviewed 5 weeks ago via mobile

My husband and I have been staying here until our new place is ready we have been greeted with kindness the staff is friendly and reliable. Right down the street from town center. Rooms are clean with a nice kitchenette and full size refrigerator.More

Thank Misty N
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 5 weeks ago

Misty, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to...More

Reviewed October 3, 2018

We were here for one night to attend a travel seminar which was being held nearby. I had made reservations via booking.com but apparently the reservation didn't come through Extended Stay's reservation portal. However, the young lady at the front desk, Brittany, was so very...More

Thank Mary S
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded October 3, 2018

Mary, thank you for staying at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you found us to be a good value. Your kind compliments will be shared with Brittany for doing a great work....More

Reviewed August 12, 2018 via mobile

Around 11 pm, we could hear someone trying to put a hotel key in our door. We opened the window to see a man holding up a key sleeve with our room number on it. The front desk had given him a key to an...More

Thank kristalsus
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded August 14, 2018

Kristal, thank you for your feedback. We are sorry for the negligence of our staff and that we missed meeting your expectations. We are reviewing this with the concerned team to make sure this is never repeated again. Also, kitchenware for your suite is available...More

Reviewed July 29, 2018 via mobile

There has been a lot of changes for the better since the new manager Heather has come to this location. Customer service is top-notch!!! They have hired several new people and kept those that were great workers...I am very grateful that corporate did not only...More

Thank Deborah C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded July 29, 2018

Deborah, thank you for taking the time to provide feedback about your stay at Extended Stay America. We take great pride in delivering excellent service and friendly hospitality, so we're glad to know we were successful in our efforts. We will share your compliments with...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
20
Price range
US$78 - US$128 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center
Also Known As
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
Location
United States > Florida > Jacksonville
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
20
Price range
US$78 - US$128 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites - Jacksonville - Southside - St. Johns Towne Center
Also Known As
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
Location
United States > Florida > Jacksonville
Photos
Traveller (7)
Room & Suite (24)
Dining (1)
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Questions & Answers
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vatson
November 3, 2015|
Answer
Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
-1
Votes
Milton H
November 25, 2014|
AnswerShow all 2 answers
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!
0
Votes
Room Tips
"Until it is renovated, choose no room!"
pamelaa804
May 10, 2018
Read review
"run away from this place. unsafe dirty horrible experience"
LjC95
Mar. 15, 2018
Read review
"Rooms in the corner and you can park in front of your door."
pcssllc5
Aug. 21, 2017
Read review
"Don't Do It."
misscyd
Feb. 20, 2017
Read review
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