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Extended Stay America - Jacksonville - Southside - St. Johns Towne Center

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Traveller (2)
Room & Suite (7)
Dining (1)
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Overview
  • Excellent18%
  • Very good18%
  • Average9%
  • Poor15%
  • Terrible40%
4 Mar 2018
“Decent enough budget hotel, could be better”
9 Feb 2018
“Beautiful hotel horrible and l scary and murder right next-door couldn’t leave my room or the parking area”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (33)
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1 - 5 of 33 reviews
Reviewed 1 week ago

Rooms have been smoked in for years! Burn holes in the bedspreads, cigarette butts all over the walkways and guests going in and out with lit cigarettes. We had five rooms and they all were the same. In addition, there was no shampoo in the...More

Thank Pamela A
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 1 week ago

Pamela, please accept our sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity...More

Hotel's Favourite
Reviewed 12 July 2017

Very comfortable and clean. Friendly workers. Everything was very nice. Thank you, I will come back. Clean room, easy to park close to the room. The workers were very respectful and friendly, smiling. They seem to be happy in this place as well.More

Review collected in partnership with Extended Stay
1  Thank Cristina M
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 14 July 2017

Cristina, thank you for staying at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are thrilled to see you loved the comfort of your spotless room and enjoyed the service provided by our courteous associates. We appreciate you sharing your...More

Reviewed 3 April 2018

I have always loved the Extended stay America. Right from room facilities to Customer care. It has been an excellent experience always. I feel as if i am at home. Extended stay America Is the brand which can always be trusted.More

Review collected in partnership with Extended Stay
Thank vishalk822
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 4 April 2018

Vishal, thank you for being loyal towards our brand and for taking the time to share your review. We are pleased to know how much you enjoyed your stay. We want our guests to feel like home and be as comfortable as possible. It was...More

Reviewed 27 March 2018 via mobile

Other than Bryanna , Mark and Thomas this Hotel was absent of any class or professionalism. Manager Alaina really needs to grow up and needs to be sent to classes IMMEDIATELY on how to be professional!!! During our stay here I have had constant problems...More

Thank Deborah C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 28 March 2018

Deborah, thank you for choosing our hotel. We appreciate you for complimenting Bryanna, Mark and Thomas. However, we sincerely apologize for the poor service you received from some of our staff. We are committed to delivering the excellent service and accommodations for all of our...More

Reviewed 15 March 2018

OMG!!!The worst place I have ever been. The place was the dirtiest place I've ever been. The bottom of my feet turned black because I was barefoot. The tub was dirty and the people in the parking lots were scary. After leaving I found out...More

Thank Lj C
Response from 00esa, Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 16 March 2018

It was disappointing to read your comments concerning your stay at our hotel. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not acceptable, and we will redouble our efforts to ensure this...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$90 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$90 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (7)
Dining (1)
Questions & Answers
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vatson
November 3, 2015|
Answer
Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
0
Votes
Milton H
November 25, 2014|
AnswerShow all 2 answers
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!
0
Votes
Room Tips
"Until it is renovated, choose no room!"
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"run away from this place. unsafe dirty horrible experience"
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"Rooms in the corner and you can park in front of your door."
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"Don't Do It."
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