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Do not stay here!! We made a big mistake since it was close to an event. The room was tiny, and bed too, just plain dirty carpet with a huge red stain- blood wine?? Old stain on top right of mattress. Bed was very lumpy,...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 27 May 2017
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking...More
I booked a king suite 30 days in advance, due to a job relocation in Jacksonville. Upon checking in, I discovered my room to be disgustingly filthy (mud on the floors, moldy shower with soap scum, dirty microwave, visible dust and dirt, and I don't...More
Thank John B
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 15 May 2017
John, thank you for choosing our hotel and letting us know the areas where we are lacking. I am so disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional....More
I booked this hotel thru hotwire and got an excellent deal. I was in Jacksonville for 2 days while having Lasik eye surgery and just needed a basic hotel to rest at. This hotel suited our needs, was clean and spacious. I love the kitchenette...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 23 March 2017
Thank you for choosing to stay at Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr. We are glad you enjoyed your time with us and that our location close to various attractions of the city worked well for your needs. It's...More
i am still in the room as i type this: had to book a last minute overnight stay here.
booked through Hotwire; so it was already paid for.
so....upon arrival, the desk clerk, Gloria, was very nice. but things went down hill from there. when...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 21 February 2017
Thank you for your feedback. We want every guest to have an outstanding time and leave with a lasting favorable impression. We fell short in making that happen for you and we are truly sorry. We encourage our guests to let us know how we...More
Aside from the endless noise, everything seemed fine until I got up in the middle of the night to use the bathroom, switched on a light, and met my roommates: cockroaches!
As for the noise, there was complete disregard for quiet hours. I had some...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 22 February 2017
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review as we truly value our guest's comments and opinions. We are sorry to hear you had several issues during your stay, and we are working to...More
US$69 - US$94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!