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Residence Inn Jacksonville Airport

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Residence Inn Jacksonville Airport
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126 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Jacksonville Airport
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Showing 125: English reviews
Reviewed 19 July 2016 via mobile

I am really upset with this hotel. Since I arrived here, I start feel bites in my body, and thought that comes from mosquitoes. 1 1/2 week later I found a flea in my bed, right after I feel a bite (I made a video in this day to show for my husband that was working in that moment). After...

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Helpful?
Thank Pamela C
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Pamela C., Please accept our apologies for the issues with the pests you experienced in the rooms. We take great pride in running a facility that is clean, well maintained, and pest free. We have ensured that our pest control company is on board fully with being more thorough so that this is not an issue moving forward. Please...

Atlanta, Georgia
Reviewed 5 July 2016

Booked this hotel through Groupon. Upon my arrival they were not able to see the payment. Front desk agent had me wait 45 minutes before I suggested or rather insisted that she call a manager who was not on property to find out what to do. After 53 minutes to be exact I was able to check in. Rooms are...

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Helpful?
Thank Tashafun
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Tashafun, Thank you for your feedback regarding your stay with us. As I emailed you, Groupon is not a typical booking engine for the hotel. However, we greatly apologize for the delay in getting you to your room. We are doing further training to ensure this issue does not happen again. Please accept our apologies, and I hope you...

Reviewed 23 June 2016 via mobile

Excellent rooms, great front desk and service staff and the breakfast/snacks are excellent. I'll say too that the staff is very compassionate. I remarked to a staffer that I had noticed quite a few sick children roaming the halls and common areas. I was told that there is a large children's hospital near and that many of the patients getting...

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Helpful?
Thank Dean B
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dean B, Thank you for your kind words regarding your stay with us at the Residence Inn Jacksonville Airport. We are thrilled that you enjoyed the rooms. We agree, we are blessed to have such a great staff in place. We hope you choose to stay with us again in the future. Sincerely, Brad Whitaker Area General Manager

Portsmouth, Virginia
Reviewed 15 June 2016 via mobile

We did not have a reservation but had stayed at this Inn a couple of times in the past 10 years. (One stay was our spontaneous wedding/honeymoon). They always have such a friendly staff, so much so that they don't seem like staff. They always say hello and are willing to do anything to make your stay enjoyable. The whole...

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Helpful?
Thank PnRTrip
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear PnRTrip, Thank you for your wonderfully comments. We are going to share the comments with the entire staff. We are glad that you liked the renovations that we did. We are always very happy to hear what our guest think of them. We proud ourselves on trying to make everyone feel at home when they stay with us, so...

Canyon, Texas
Reviewed 9 June 2016

My husband had recently taken a job with a company in Jacksonville. The company put us up in the Residence Inn for a thirty day stay until we were able to find a home. We arrived late, and were having trouble getting my husbands car off of the car dolly because the battery was dead. Teresa went out of the...

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Helpful?
Thank ufcjammin1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear ufcjammin1, Thank you for the feedback regarding your stay. I will be sure to pass along the great comments regarding Jeff and Teresa. We look forward to having you stay with us again if in Jacksonville. Sincerely, Brad Whitaker General Manager

London, United Kingdom
Reviewed 7 May 2016 via mobile

If you are needing a couple of days to sort things out when you arrive in Jacksonville, like hire car etc, this is a great place to start, rooms good, staff are so accommodating, breakfast is superb, good couple of restaurants in walking distance. Great place to chill then off you go recharged after the flight.

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Helpful?
Thank Jeff S
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Jeff S., Thank you for staying with us, and your wonderful feedback. We hope to have you stay with us again in the future. Sincerely, Brad Whitaker General Manager

Jacksonville, Florida
Reviewed 5 May 2016

Very comfortable hotel, and the staff was amazing. Everyone that greeted you was friendly and very helpful. The breakfast provided every morning was fantastic and a wide selection. We love that they are pet friendly and even have a couple cats that are around every morning. This helped as we missed our own pets that were unable to travel with...

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Helpful?
Thank field52016
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear field52016, Thank you for choosing to stay with us and the great feedback. We have shared it with the staff, and they were thrilled you enjoyed yourselves. We hope to have you stay with us again in the future. Sincerely, Brad Whitaker General Manager

lilly pa
Reviewed 20 April 2016 via mobile

After getting delayed in traffic we decided to stop for the night. Easy access off I95,though the service road was a little confusing. Staff was friendly,helpful. Breakfast was ok not as much variety as other Residence Inns though the hotel was under renovations so that might had something to do with it. Room was,wonderful

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Helpful?
Thank minnieme1
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Minnieme1, THank you for choosing to stay with us while traveling through Jacksonville. We appreciate your feedback and have passed your kinf comments along to the staff. Sincerely, Brad Whitaker Area General Manager

Minot, North Dakota
Reviewed 19 April 2016

Very friendly staff, and very helpful. I needed the shuttle at 4:30am, the bus made a special trip for me. Did not experience breakfast but even at 4am I was offered food. The hotel is being renovated and is almost finished, my room 302 was completely redone and very nice. The hotel is close to a mall, a variety restaurants...

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Helpful?
Thank 49909Fiona
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear 49909Fiona, Thank you for choosing to stay with us, and the wonderful feedback regarding your stay. We have shared your great comments with the staff, and we hope to have you stay with us again in the future. Sincerely Brad Whitaker General Manager

Reviewed 13 March 2016

Where to start: there was no latch on the door of our room (actually was corrected the next day), renovations so extensive that the hotel should not be open during them (picture old wallpaper taped in the elevator so construction supplies can be moved), a kitchen faucet that came out from the counter, an a/c unit that made enough noise...

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Helpful?
Thank Kelly S
Brad W, General Manager at Residence Inn Jacksonville Airport, responded to this review

Dear Kelly S, Please accept our apologies for the difficulties encountered during our renovation. We are excited that it is almost complete, and I apologize your stay was during the renovation period. I am glad that you had a impression that "the people at the hotel were perfectly nice." We are sure that you will love the hotel if you...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Jacksonville Airport

Address: 1310 Airport Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $183 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Jacksonville Airport 3*
Number of rooms: 78
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Also Known As:
Residence Inn Jacksonville Airport Hotel Jacksonville
Jacksonville Residence Inn
Hotel Style:
#27 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Jacksonville Airport staff and other travellers.
2 questions
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Rehoboth Beach, Delaware
1 month ago
Appleton, Wisconsin
11 months ago

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Questions? Get answers from Residence Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose an end room facing away from the pool”
 of 5 bubbles K2904EGjenniferr, 26 Nov 2016 | Read review
“I like to stay at the end of hall to make it easier to get the dog in and out. No exception in this hotel. Do not think you can go wrong.”
 of 5 bubbles 561CynthiaB, 6 Oct 2016 | Read review
“Avoid being next to parking lot and pool.”
 of 5 bubbles Kelkroydon, 5 Sep 2016 | Read review
“Currently the ice machine isn't easily accessible so see an employee for assistance.”
 of 5 bubbles BC912, 2 Aug 2016 | Read review
“If you get a room near one of the doors to the parking lot, it makes loading and unloading easier.”
 of 5 bubbles blaird2016, 10 Jan 2016 | Read review
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