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Comfort Suites Airport

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172 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Coral Gables, Florida
Reviewed 28 July 2015

Do not stay at this 'Comfort' facility under any circumstances, unless you are prepared to argue at length with the management about their reservation policy (we stopped after about five minutes). Other 'Comfort' venues, given the exact same reservation facts, will honor the AAA-affiliation discount - this store does not - and the 'Comfort' chain should not be judged by...

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Helpful?
Thank lsdfullr
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We do apologize. Unfortunately they are times when we can’t please everybody. Please understand that is our goal. We very much honor AAA Rates but do apologize on the shortcomings when you stayed with us. Your comments were appreciated and your concerns were addressed, so again Thank You. Tina Patel 904-741-0505

Mokena, Illinois, USA
Reviewed 29 June 2015 via mobile

We were directed here at the airlines expense due to a flight issue. It is a typical middle level hotel. Checkin was quick and courteous and the room was clean. The bathroom needed updating as it was very worn. When we walked into the room, there was a very strong musty order, once we turned on the air it was...

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Helpful?
Thank CookTeach
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, Thank you for your compliments and concerns. We appreciate and value your feedback and will share it with the team. Please do Check us out now, We have new Carpet installed and are working on positive changes. I do apologize for a really late response. Thank you for staying with us. We cannot wait to have you back...

Hilton Head, SC
Reviewed 26 June 2015

Spent the night before and after our trip out of JAX. Great location off of I-95. Clean rooms, small pool, complimentary breakfast and shuttle to the airport. Staff is friendly. Within walking distance to a couple of restaurants. Within a five minute drive to a large market area with shops and dining. Shuttle to airport very efficient. Will stay again...

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Helpful?
Thank HHISC45
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, Wow! We are happy that you enjoyed all that our hotel offers. Our staff enjoys hospitality from rooms to breakfast. We look forward to your next visit and keep us informed of our shortcomings, if any. ..Tina Patel 904-741-0505

Greenville, South Carolina
Reviewed 23 June 2015

This is an old facility which needs renovating. The desk staff was not very hospitable and the breakfast was mediocre it is convenient to I 95 and multiple restaurants. The halls smelled musty, but the rooms were clean. The pool is very nice.

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Helpful?
Thank anderson13
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, Thank you for your compliments and concerns. We appreciate and value your feedback and will share it with the team. Please do Check us out now, We have new Carpet installed and are working on positive changes. I do apologize for a really late response. Thank you for staying with us. We cannot wait to have you back...

Tallahassee
Reviewed 27 May 2015

I will give both positives and negatives about the hotel, and surrounding area in this review. Firstly, the hotel itself is nice. Not a 5 star hotel by any means, but a nice, quiet place to spend the night while near the Airport of Jacksonville. The room was well furnished, and very clean. The bathroom was nice, with hot water...

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Helpful?
Thank Justin H
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We actually have...

Richmond, Virginia
Reviewed 22 May 2015

The staff at this motel really make it shine. From the time I arrived straight through to leaving for an early flight I was pleased with the service and accommodations. I wanted to drop my vehicle at the rental agency the night before and take the morning shuttle and found the desk clerk more than helpful. Truely amazed at how...

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Helpful?
Thank CheshireTurkey
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We appreciate your wonderful compliments. Our staff is happy to know that we could make your stay comfortable. We will be waiting for you to stay with us again!! ...Tina Patel 904-741-0505

Reviewed 1 May 2015 via mobile

We booked this hotel as our first stop on our most recent vacation to Florida. The hotel is very easy to find and park at. Our front desk clerk was very pleasant and helpful. We booked a king suite and found it to be very roomy and comfortable to be in. The bed and pillows were great. My wife and...

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Helpful?
Thank eisaacsen
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, Thank you for your compliments and concerns. We appreciate and value your feedback and will share it with the team. Please do Check us out now, We have new Carpet installed and are working on positive changes. I do apologize for a really late response. Thank you for staying with us. We cannot wait to have you back...

Annapolis, Maryland
Reviewed 21 April 2015

Our flight was delayed so the airline gave us a discount coupon at this hotel. It was nice. They had a shuttle that was available to come get us from the airport and take us back! The driver and the hotel staff were super sweet. The lobby is pleasant. Rooms were clean and roomy. The bed was comfortable. There were...

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Helpful?
1Thank Waysontime
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, Thank you for providing us with feedback about your recent stay. It is our mission to provide professional, responsive and friendly service to our valued guest. We certainly appreciate your loyalty and positive input you provided. Again thank you and we look forward to your next visit. Tina Patel 904-741-0505

Reviewed 12 April 2015 via mobile

We were on our way to Clearwater from Ohio, for vacation. We chose to stay at this comfort suite mostly because all the other hotels in this location looked gross. This hotel was nice. The room smelled a little weird, but after I turned the air on it went away. The carpets do need a good cleaning. The bed was...

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Helpful?
2Thank TJHammond
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We have installed...

Reviewed 10 April 2015 via mobile

Every time I visit Jacksonville this hotel is my first choice. Always clean, quiet, courteous staff, over all effortless. Will continue to stay and recommend to others as well. Don't pass this hotel up, you will not be disappointed!

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Helpful?
Thank Nakeesha W
Comfortsuitesjaxport, Manager at Comfort Suites Airport, responded to this review

Dear Guest! Thank You for your Patronage. I apologize for the late reply. We are glad we are your First Choice of Hotel when you are in Town!! We are making positive changes to make it more comfortable! Please check us out. Once again Thank you for the wonderful compliments about the hotel and staff. ...Tina Patel 904-741-0505

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Comfort Suites® Airport is conveniently located within two miles from the Jacksonville International Airport. The Jacksonville Municipal Stadium (formerly Alltel Stadium) and the Jacksonville Zoo and Gardens are a short drive away. Jacksonville Beach and Adventure Landing Jacksonville are 23 miles from the hotel.Located off Interstate 95 and three miles from Interstate 295, the hotel is located on the north side Metro Jacksonville, in the hub of the International Tradeport. The Jacksonville Port Authority (JAXPORT) is within close proximity. The JAXPORT has three public marine terminals and one passenger cruise terminal: Blount Island Marine Terminal, Talleyrand Marine Terminal, Dames Point Marine Terminal and the temporary JAXPORT Cruise Terminal. The hotel can arrange shuttle service to the port for a nominal fee.This Jacksonville, FL hotel is close to River City Marketplace, Regency Square Mall, the Prime F. Osborn III Convention Center, Shands Jacksonville Hospital, downtown Jacksonville and many beaches. South on Interstate 295 is a major commercial and industrial area with regional offices for UPS, FedEx, BMW, Burger King and many more.Several restaurants and cocktail lounges are located nearby, including LongHorn Steakhouse, Ruby Tuesday, Cracker Barrel Old Country Store, Chili's, Applebee's Neighborhood Grill and Bar, Denny's, Marco Polo Chinese, Flight 747 Lounge and Grill, Destination and Montego's Restaurant.Full-service amenities include:24-hour airport transportation Free wired high-speed Internet access in all suites Free wireless high-speed Internet access in the lobby Free local calls Free weekday newspaper This Jacksonville, FL hotel offers a free hot deluxe continental breakfast, featuring fresh coffee, tea, milk, fruit juices, bread, oatmeal, bagels, English and sweet muffins, waffles, doughnuts, eggs and sausage, fresh fruit and cold cereals. An outdoor pool is also located on the property.Business travelers will appreciate conveniences like an Internet kiosk in the lobby, two-line telephones with data ports, voice mail and access to copy and fax services. The boardroom accommodates eight people and the Jaguar Room accommodates 45 people. High-speed Internet access and audio visual equipment is available in the meeting rooms.All spacious suites include sofa sleepers, microwaves, refrigerators, coffee makers, hair dryers, irons and ironing boards. Guest laundry facilities and dry cleaning services are available for guest convenience.The convenient airport location, friendly customer service and relaxing accommodations make the Comfort Suites Airport perfect for business and leisure travelers in the Jacksonville area. Come enjoy the Suite life. ... more   less 

Additional Information about Comfort Suites Airport

Address: 1180 Airport Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $118 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Suites Airport Hotel Jacksonville
Comfort Suites Jacksonville
Jacksonville Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Airport staff and other travellers.
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Questions? Get answers from Comfort Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main floor rooms are easier when carting luggage, etc”
 of 5 bubbles Screwball, 8 Jan 2017 | Read review
“Would recommend kings suite to any couple or business trip.”
 of 5 bubbles mathieul262, 26 Jul 2016 | Read review
“High is best to get away from parking lot noise.”
 of 5 bubbles Clogtowner, 2 Jun 2016 | Read review
“All rooms are inside with elevator access to the upper floors. We stayed on the 2nd floor and enjoyed the views.”
  • Nice and clean tub/shower area.
  • Good sized bathroom
  • Frig/microwave area
  • Beds, divider and sofa area.
  • Desk area
  • Looking into room from the doorway,
 of 5 bubbles Travelinggrandma001, 23 May 2016 | Read review
“Our room was on first floor and very quiet.”
 of 5 bubbles 696cliffordg, 21 Apr 2016 | Read review
5 of 5