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SpringHill Suites Jacksonville

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Traveller (44)
Room & Suite (27)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
Hotel links
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Offers & Announcements:Unlock Member Rates!
Hotel deals

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
54Restaurantswithin 1 km
3Attractionswithin 1 km
252Reviews
69Photos
3Q+A
35Room tips
Traveller rating
  • 81
  • 68
  • 60
  • 29
  • 14
Time of year
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  • English
Popular mentions
This hotel is conveniently accessed and has numerous places for food in the area. Went to Bottlenose Brewing and Mellow Mushroom for the evening. Room was nice and clean. This place is recommended for travelers.
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Sim the FD Supervisor was very kind at check in making sure I felt welcome. I wasn’t feeling well and he even had soup and tea sent up to my room...I would have never expected such kindness! The GM and Sim made sure to make my short stay as comfortable as possible. The rooms are
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Positive - The front desk staff was nice and friendly. Negative - Room and bathroom is worn out. Smells bad. Hallways were full of debris and not vacuumed. Bathroom had mold. No proper linen for pullout bed. Not worth the price.
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Pros 1. Location of hotel is near to eateries 2. Friendly front desk 3. Daily housekeeping Cons 1. Terrible smelling curtains and strong room-freshner to mask of the smelly carpets 2. Carpet needs vacuuming
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We reserved a suite with 2 doubles and a pullout for our family of five. When we got to our room, it had a king bed. So they reassigned us to the type of room we actually reserved but all they had left was an accessible room. If this is how they treat handicapped people, I can’t
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Response from Christian R, Manager at SpringHill Suites Jacksonville
Responded Nov. 20, 2018
Dear Ih0411, Thank you for taking the time to share your valuable feedback. My name is Christian Reyes and I am the Hotel Manager at the SpringHill Suites Jacksonville. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Can you please provide me your name or reservation confirmation so I can look into these issues for you? Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 904.997.6650. I look forward to speaking with you in order to restore your confidence in the SpringHill Suites Jacksonville. Sincerely, Christian Reyes Hotel Manager SpringHill Suites Jacksonville christianreyes@remingtonhotels.com 904.997.6650
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123456
"top floor rooms are better i suppose"
"Don't use accessible rooms unless you have to."
"Do NOT stay here."
"Stay somewhere else."
"Stay on the upper floors for the view!!! Convenient to so many stores, like, Walmart, Sams, Library, Car wash and more!!!"
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PRICE RANGE
US$109 - US$251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites jacksonville / deerwood hotel jacksonville
FORMERLY KNOWN AS
SpringHill Suites Jacksonville / Deerwood
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
102
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