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Hilton Garden Inn Jacksonville JTB / Deerwood Park

Expedia.comUS$129*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Jacksonville JTB \/ Deerwood Park
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513 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Showing 507: English reviews
Atlanta
Reviewed 7 July 2016

Staff was the best, had an issue resolved it with no questions asked, very helpful and thankful ... would definitely go back and stay at this location. .. breakfast was awesome a lot to do in the area, beach was less then 10 minutes away

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank wgriffith01
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Wgriffith01, Thank you very much for taking the time to share your experience on your most recent experience with us. I am grateful that you were able to enjoy your stay and that our team was able to make you feel so comfortable and take care of you when things didn't go as planned. It is truly the core...

San Antonio, Texas
Reviewed 5 July 2016 via mobile

I stayed at this hotel with my family. The location was great because we wanted to see Jacksonville as well as St. Augustine and this location, in addition to being near many restaurants, is not a bad drive from the airport and downtown and not too far from Jax Beach and St. Augustine (about 30 min to St. Augustine). But...

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Helpful?
Thank M_Tucker28
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear M_Tucker28, WOW!! Thank you so much! I am beside myself happy that we were able to "wow" you in this manner! I am sharing this with our team tomorrow and they will be so proud of themselves.....I know I am. They truly mean what say and feel what they do. It is as important to them to provide a...

Atlanta, Georgia
Reviewed 29 June 2016

This was a great property to stay at. Lots of things to do in the area. The staff at this property were very pleasant and helpful. The location of the property allowed easy access to and from the highway. We will be staying here the next time we visit Jacksonville!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Starlyse B
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

This is so wonderful to read! Thank you so much for your kind words and for taking the time to share your experience with us. I will be certain to share your comments with our team so that they can understand that their efforts truly make the difference. I hope that I am able to meet you personally on your...

Reviewed 28 June 2016

Typical Hilton Garden Inn accommodations. Rooms are cool in the summer and have comfortable beds. The decor and service desk are inviting and the staff is very polite. Only downfall with this property is the pay for breakfast option. There is a small plate and large plate option but for a family of four it is more economical to eat...

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Helpful?
Thank Chris G
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

I am pleased that our Hilton Garden Inn measures up to the 600+ Hilton Garden Inns across our country. I do understand about the breakfast cost for a family of 4 and that also there is tremendous value to our offerings. We will do our very best to ensure that you are comfortable and taken care of. On your next...

Orlando, Florida
Reviewed 17 June 2016 via mobile

Service is outstanding as is the location. I thought the bed was very uncomfortable and kind of mushy. That is about the only bad thought that comes to mind. It is easy to see why has such a high rating.

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Helpful?
Thank Sgood111
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you very much for taking the time to share your experience with us and I am very happy that our staff and location were both outstanding for you. I means a lot when we read posts such as this. I am sorry that the bed was not as you preferred and I will be certain that on your next...

Wirtz, Virginia
Reviewed 16 June 2016

Very nice hotel. Very clean and the staff is very helpful. We booked the rooms on the way to the hotel....when we arrived they didn't have the 2 rooms we requested, so they upgraded us at the same price. Awesome! !

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 728melissay
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

To start I apologize for not having your requested rooms available but I am very pleased to learn that our amazing team was able to recognize the error and upgrade you and your family so that your experience was not ruined. This is the true meaning of hospitality and I am proud of our team. Thank you and I hope...

Phoenix, United States
Reviewed 13 June 2016

I had one more stay on a two week business trip - an overnighter in JAX. Company selected Hilton Garden Inn. Check in was very easy and welcoming Had online check in available, where I could select a room - the reception area was ready for me ; thanked me for my business and made me feel special

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Patricia M
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Wonderful! Our "E-Check in" is truly amazing and I am very happy that you were able to take full advantage of this exclusive feature as a valued Hhonors member. Our entire team looks forward to making your stay as seamless and as comfortable as possible. Thank you!

Billerbeck
Reviewed 12 June 2016

Good hotel and basically what you can expect from a Garden Inn. Breakfast was nice and dining options are available in the area as well. Room was well maintained and nicely appointed. Location is convenient.

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Helpful?
Thank WesleyBear
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you so very much for taking the time to share your experience with us. I am so happy that our team was able to ensure your comfort and that our location was conducive to your visit. Thanks again for choosing us and I hope to meet you personally on your next visit.

Atlanta, GA
Reviewed 9 June 2016

Enjoyed my stay, had a problem with the head board it was broken but the saff and management handle it quite professionally and we're very nice, whey went far and beyond expectations and I definitely will be back !

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank A5927VDtonyh
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Thank you! I am truly sorry that this happened and I am happy what we had a chance to meet. We are truly honest about our mistakes and I am pleased that you were able to take comfort in this.

Crystal River, Florida
Reviewed 25 May 2016

Fantastic stay with super clean rooms and great staff. Our rooms were well supplied, staff was extremely accommodating as well as friendly. Recommend highly for quick stay or extended vacation. We will definitely use the Hilton Garden Inn again on our next trip. View of the river from our room was icing on the cake.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank wanderer504
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Wanderer504, Thank you very much for taking the time to share your wonderful experience with us about your recent stay. I truly appreciate you sharing and I will be sure to share your comments with our team. They love reading that they were able to take part in making a difference. See you next time!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246-8221
Region: United States > Florida > Jacksonville
Price Range: $165 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville JTB / Deerwood Park staff and other travellers.
4 questions
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Savannah, Georgia
over a year ago
8 months ago

See all questions (4)

Questions? Get answers from Hilton Garden Inn Jacksonville JTB / Deerwood Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor room facing the lake was very quiet and had a lovely view.”
358pja, 2 Mar 2017 | Read review
“Rooms are quiet, can't here any activity or voices from next room, views are awesome, a/c units are almost silent”
waldy2016, 11 Oct 2016 | Read review
“Request a room facing the pool!!!!”
Z2517RAmikej, 26 Sep 2016 | Read review
“The rooms in the back overlook a small pond and a treeline.”
Waiting2Board, 22 Aug 2016 | Read review
“go down the road to the Hampton inn do not stay here”
bentondavis, 7 Aug 2016 | Read review
5 of 5
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US$129* /night
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Prices are for 1 room, 2 adults
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