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    Hilton Garden Inn Jacksonville Downtown/Southbank

    1201 Kings Ave, Jacksonville, FL 32207-8686
    Hotel website
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    2017-10-08 2017-10-09
    US$151
    US$151
    US$151
    Traveller (22)
    Room & Suite (29)
    Dining (3)
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    Overview
    • Excellent48%
    • Very good32%
    • Average11%
    • Poor6%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Family Rooms
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
    Special Offer: Double Points,Every Stay
    Hotel deals
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    Hampton Inn Jacksonville Downtown I-95
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    Rooms
    Oct 8Oct 9
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (637)
    There are newer reviews for Hilton Garden Inn Jacksonville Downtown/Southbank
    See the most recent reviews
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    71 - 75 of 628 reviews

    Reviewed 26 April 2017

    Some hotel staffs kill you with kindness. This is not one of those hotels. The breakfast staff is not overly helpful or friendly. We had finished our meal before anyone approached our table and that was just to collect our plates. Also, we were without...More

    Review collected in partnership with Hilton Garden Inn
    Thank Dennis W
    Response from Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 27 April 2017

    Dear Dennis W, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very...More

    Reviewed 24 April 2017

    The toilet was not in working order upon arrival, more water came from the tub faucet than the shower. The staff took it upon themselves to move my belongings WITHOUT my permission or notification to me. Due to an overbooking I was put in this...More

    Review collected in partnership with Hilton Garden Inn
    Thank Lisa R
    Response from Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 25 April 2017

    Dear Lisa R, I am disappointed to hear about the level of service we provided during your stay at our hotel. I will be personally speaking with each of the individuals working that day to ensure they are aware of our expectation to properly take...More

    Reviewed 22 April 2017 via mobile

    We've stayed here several times and always pleased. On this visit, i was greeted with an upgrade to a suite. Nice surprise and staff/hotel! Excellent bar (Jose is great) and breakfast area! They go the extra mile with service!

    Thank HotRod101
    Reviewed 20 April 2017

    I'm a Hilton Honors member and didn't expect a experience like this from the Hilton chain. Hopefully next time it will be better than this trip was. I booked ahead of time thinking it would be quick and easy.More

    Review collected in partnership with Hilton Garden Inn
    Thank SkyBreJah
    Response from Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 21 April 2017

    Dear SkyBreJah, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important...More

    Reviewed 14 April 2017

    The hotel itself and staff were great. This property provides everything you would need for staying in a downtown location. The neighborhood surround the hotel is a concern and while we traveled in our car it was not an issue, not sure how it is...More

    Review collected in partnership with Hilton Garden Inn
    Thank 183cynthiat
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    Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

    Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
    Location: United States > Florida > Jacksonville
    Price Range:US$108 - US$235 (Based on Average Rates for a Standard Room)
    Hotel Class: 3 star
    Number of rooms: 123
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Restaurant
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Restaurant
    • Hot Tub
    • Heated pool
    Details
    • Price range
    • US$108 - US$235 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #22 Romantic Hotel in Jacksonville
    • #25 Business Hotel in Jacksonville
    • #33 Family Hotel in Jacksonville
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 123
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hilton Hotels Direct, Hotels.com, Priceline, Cancelon, TripOnline SA, Hotwire, Cheap Tickets and HotelQuickly so you can book your Hilton Garden Inn Jacksonville Downtown/Southbank reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Jacksonville
    • Also Known As
    • Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
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    Traveller (22)
    Room & Suite (29)
    Dining (3)
    Pool & Beach (3)
    Hotel & Grounds (39)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    Jessabean N
    24 August 2017|
    AnswerShow all 5 answers
    Response from rickciordia | Reviewed this property |
    It's not unless you want a long walk, however if you combine it with a ferry ride that's near the Doubletree you can.
    0
    Votes
    Lucy P
    26 November 2016|
    AnswerShow all 6 answers
    Response from 500ow | Reviewed this property |
    very limited free parking spaces. Otherwise parking in in adjacent parking garage at nominal fee, which is cheap for a downtown area.
    1
    Vote
    Lisa S
    11 October 2016|
    Answer
    Response from 500ow | Reviewed this property |
    not to my knowledge. however, the Homewood Suites connected to this Hilton Garden Inn does.
    0
    Votes
    Room Tips
    "I would ask for rooms on courtyard or higher floor if concerned about traffic noise."
    Read review
    "choose an other hotel"
    Read review
    "watch out, the hotel is not downtown and there is not much in walking distance, especially on a Sunday"
    Read review
    "Ask to have a room away from the train (if possible)"
    Read review
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