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Hilton Garden Inn Jacksonville Airport

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Hilton Garden Inn Jacksonville Airport
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499 Reviews from our TripAdvisor Community

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Showing 496: English reviews
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This hotel is not a true reflection of the Hilton Brand. It needs a total facelift. Not to mention they are going through renovations and should be giving away "free rooms" as bad as the hotel looks. There is rust in the bathrooms, rust on the ironing board, mold on the shower curtain and very unfriendly staff.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank roderikac
San Antonio, Texas
2 reviews
Reviewed 1 week ago via mobile

This is the nicest hotel in Jacksonville, Fl. Excellent location, safe neighborhood and superior customer service! The hotel is kept very clean, the rooms had everything we needed, and the staff was exceptional! The breakfast was delicious and the dining room staff were very responsive to our needs! Best place to stay, will continue to frequent this hotel on all... More 

Helpful?
Thank rmcemf
Green Cove Springs, Florida
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

I stayed one night at the Hilton Garden Inn because it was the closest available hotel to Jacksonville airport. Upon arrival and departure the front desk agents were extremely nice and accommodating. The room was spacious and clean. The hotel offers an airport shuttle that I did use, and the driver was extremely pleasant. My only complaint is that the... More 

Helpful?
Thank Travellingsince1981
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear harleylimited2016, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time... More 

Land O Lakes, United States
2 reviews
Reviewed 1 week ago

The staff at Hilton Garden Inn are exceptional. They make every effort to make each guest feel like a VIP. The Lobby is always so beautifully decorated, and the breakfast service is A+. i would always use Hilton Garden Inn for all my Business trips as long as they are available. The bed and room service cannot be beat.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janice C
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Janice C, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the... More 

Navarre, Florida
1 review
Reviewed 2 weeks ago

My family stayed at the HGI Jacksonville Airport of the weekend of 5 - 6 November. I want to thank Susan from the morning restaurant staff and Angie from the evening staff. Susan made our breakfast meals great. The food was good and the atmosphere that Susan provided was awesome. Now for Angie, this lady is amazing. On 5 November... More 

Helpful?
Thank harleylimited2016
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear harleylimited2016, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time... More 

Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

My husband and I stayed a week here while in the area for business. Our room was clean, quiet, and comfortable. Overall the hotel and grounds looked new and well kept. The breakfast service was delicious. We only experience one problem during our stay. The door lock mechanism to our room never opened on the first attempt from day 1.... More 

Helpful?
Thank TeamATL
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear TeamATL, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time... More 

Arlington, Texas
1 review
Reviewed 2 weeks ago

The hotel staff took great care of me when I arrived early. Every staff member I encountered was cheerful and helpful. The hotel decor was gorgeous, breakfast was fabulous and my room was very comfortable. I could not have asked for a better trip.

Helpful?
Thank tapgal93
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Tapgal93, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time... More 

Orlando, Florida
1 review
Reviewed 3 weeks ago

For 170$ I would have expected a room that would have been updated. Price does not reflect quality. The service at check was fine with no issues. Bathroom and bedroom could be updated. This will be the last time I use Hilton. It's been fun.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank sethrv
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Sethrv, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!experience with us. It is our promise and everyday goal to deliver the utmost care... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I have a favorite hotel I use when staying in this area of Jacksonville, but they were booked. This hotel was convenient for me, and had a very nice price. The staff were very friendly and helpful. Room clean, and comfortable. I love the fact that the A/C unit blows continuously. I always get woken up when the A/C units... More 

Helpful?
1 Thank penny s
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Penny S, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the... More 

Virginia Beach, United States
1 review
Reviewed 3 weeks ago

Very friendly and helpful staff who go out of their way to accommodate you. All our requests were handled promptly and with a smile. The food at the breakfast buffet was very good. I liked the close proximity to the airport.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tony P
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Tony P, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: $125 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#35 Business Hotel in Jacksonville
#37 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
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See all questions (5)

Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
“do not stay at this motel”
 of 5 bubbles joelg381, 27 Mar 2016 | Read review
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