We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hilton Garden Inn Jacksonville Airport

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Hilton Garden Inn Jacksonville Airport
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

499 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Hilton Garden Inn Jacksonville Airport
See the most recent reviews
Showing 496: English reviews
Kansas
Reviewed 22 April 2016

Rooms were clean, up to date with amenities and the staff was very helpful and professional. I would definitely stay another night. Wonderful food and room service was amazing. Shuttle service was provided the vans were clean and the drivers were courteous.

 Report
Helpful?
Thank louiseen
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found the Hilton Garden Inn Jacksonville Airport. We always delighted to hear how wonderful the food and room service was during your short time with us. Your satisfaction is very important to us and we try hard to make sure all...

Lake Elsinore, California
Reviewed 21 April 2016

Lovely hotel with friendly staff. Great breakfast buffet. Rooms were very clean. Check in was easy using the Hilton Honors app. Lots of shopping nearby including several restaurants. I would stay here again. Proximity to airport was very helpful.

 Report
Helpful?
Thank MrsRivas
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found the Hilton Garden Inn Jacksonville Airport. We are glad you enjoyed your breakfast and your check in experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Surprise, United States
Reviewed 21 April 2016

We were in Florida for a week and the first hotel we stayed at was over priced and small accomodations, it wasn't until we got to the Hilton that we really felt comfortable, the accomodations were spacious and staff was very friendly and helpful!

 Report
Helpful?
Thank Sandra H
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found the Hilton Garden Inn Jacksonville Airport. Our staff prides itself on superior customer service and wowing each and every guest and we are delighted that we were able to have you in our charming hotel. Your satisfaction is very important...

Fort Lauderdale, Florida
Reviewed 18 April 2016

This was my second trip to this hotel and once again I was disappointed in the upkeep. My beds had hair in them and so did the shower. The tub and wallpaper was peeling. The room looks like it needs a renovation. The restaurant was filthy with dirty pots, plates and opened bottles of wine.

 Report
Helpful?
Thank superbly_shin
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is our pleasure to announce that we will be implementing many to the property...

Oak Ridge, Tennessee
Reviewed 16 April 2016

I stayed one night before my cruise and was nicely greeted by the front desk and promptly checked in and provided my free water as HH guest. Front desk helped me set up internet on my device. Room was clean and beds very comfortable with keurig coffee in room. Nice grounds and pool deck and easy walking distance to restaurants...

 Report
Helpful?
Thank klemi
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found the Hilton Garden Inn Jacksonville Airport and that everything from your stay to your trip over to the cruise port was exceptional. Your satisfaction is very important to us and we try hard to make sure all of our guests...

Boynton Beach, United States
Reviewed 11 April 2016

Everything else but the bed was good. I left there with a major back ache. Typically, I get the best sleep in hotels, well not this time. When I informed the young lady up front she did not what to say other than the beds were fairly new.

 Report
Helpful?
Thank Deysi S
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for your feedback of your recent stay with us. We are sorry we were not able to provide you with the quality of sleep you deserved. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you...

Jacksonville, Florida
Reviewed 9 April 2016

The best experience so far.Everyone was happy and welcoming and I loved every moment of it.The room was amazing my girlfriend and I loved the room and experience we had to share with the hotel. Must do again.

 Report
Helpful?
Thank Karaet
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found the Hilton Garden Inn Jacksonville Airport. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to our hotel in the...

Biloxi, Mississippi
Reviewed 9 April 2016

One night stay passing thru the area. Welcoming front desk clerk, clean room, comfortable bed, good climate control. However, no blanket in closet or drawers in my room and by the time i discovered this I was ready for bed and not up for having to engage the front desk to resolve, so I was stuck with the excessively heavy...

 Report
Helpful?
Thank DaveR19
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you very much for your review of your recent stay at our hotel. We are anticipating a full bathroom renovation, with an expected start time of this summer! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I understand that you encountered an opportunity with...

Jacksonville, United States
Reviewed 8 April 2016

We were especially disappointed with the price of breakfast and that there was no complimentary breakfast included with our stay. The food was fine, but $42.00 was pretty steep for what we were served. Bathroom toilet handle and seat in need of repair.

 Report
Helpful?
Thank James R
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. . The breakfast you encountered is also what HGI mandates. It is a cooked to order buffet style breakfast at a very nominal charge. We provide table side service utilizing our food runner(s) along with a host at the cooks station to take each and every...

Lugoff, South Carolina
Reviewed 2 April 2016

Our room was amazing, we had 2 queens a setting area with desk too...wonderful flat screen tv, kuerig coffee pot, with great coffee, or tea. It had it's own restaurants, but we did not try it out...But it was clean the bed was so comfy, and we did not hear any loud noises. It was spring break at that. courteous...

 Report
Helpful?
Thank tercost
hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found the Hilton Garden Inn Jacksonville Airport. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to our hotel in the...

58 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (14)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (1)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (10)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (4)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
0.3 km away
Hampton Inn & Suites Jacksonville-Airport
0.1 km away
Holiday Inn Express & Suites Jacksonville Airport
0.4 km away
SpringHill Suites Jacksonville Airport
SpringHill Suites Jacksonville A...
#72 of 134 in Jacksonville
6 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Fairfield Inn & Suites Jacksonville Airport
0.2 km away
Hyatt Place Jacksonville Airport
Hyatt Place Jacksonville Airport
#34 of 134 in Jacksonville
679 reviews
2.8 km away
Doubletree by Hilton Hotel Jacksonville Airport
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Rd, Jacksonville, FL 32218-2455
Region: United States > Florida > Jacksonville
Price Range: $128 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Expedia, Booking.com, Odigeo, Priceline, TripOnline SA, Travelocity and Hotels.com so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
“do not stay at this motel”
 of 5 bubbles joelg381, 27 Mar 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay