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Homewood Suites by Hilton Jacksonville Deerwood Park

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Homewood Suites by Hilton Jacksonville Deerwood Park
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446 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Jacksonville Deerwood Park
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Showing 437: English reviews
Gulf Shores, Alabama
Reviewed 21 October 2016

I have been staying at this property for 4 weeks and the staff has outstanding. Even during the hurricane the staff stayed upbeat and made a terrible situation tolerable. I come "Home" every night to a great bartender Emily, her ability to make me feel welcome and at home are without equal. Billy behind the front counter always appears that...

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Helpful?
Thank KGE127
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear KGE127, We appreciate you sharing with us your experience at our property. We aim to provide our guests with a clean and comfortable room to relax in. And if there is any way that we can make our guests' stay even better, we happily want to accommodate that. During the hurricane the storm did provide some challenges, but when...

Jacksonville, Florida
Reviewed 19 October 2016

Great Stay! I stayed here with my family in a two bedroom apartment. We stayed for two months and the staff became like family. They were sad to see u leave. They were used to my 3 year old daughter running around the hotel.

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Helpful?
Thank miralemi2016
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear miralemi2016, Thank you for your wonderful review and 5 stars, which I have shared with our team members. Our extended stay guest do become our family and it is always difficult to see them leave. Thank you for allowing us to be your "Home" away from "Home" and please come back and visit us again sometime, we’d love to...

Clarksburg, Maryland
Reviewed 19 October 2016

We had an issue with our toilet for 2 days and the assistant manager, Demetrius Burnley, put us in another room and gave us a gift certificate for a nearby restaurant and a huge bottle of Chardonnay! He also cleaned the grill and located some utensils so we could grill our dinner. Each day he greeted you as you left...

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Helpful?
Thank cgriffiths59
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear cgriffiths59, I appreciate you taking the time out of your day to send some flattering comments our way. We are so touched by the high opinion you have for our property and us. We are always happy to find ways to Outragously Please Our Guest and strive to make sure every guest feels special. I am so delighted that...

Dublin
Reviewed 15 October 2016

It's a good hotel. I enjoyed staying here. Rooms are clean and staff is friendly and helpful. I thought the room was more expensive than it should have been but I love staying here and decided to spend the money.

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Helpful?
Thank baladone
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear baladone, We appreciate you sharing with us your experience at our property. We aim to provide our guests with a clean and comfortable room to relax in. And if there is any way that we can make our guests' stay even better, we happily want to accommodate that. We hope you stay with us again in the future. And...

Jacksonville, Florida
Reviewed 14 October 2016

Great staff, clean rooms, friendly staff, and accepts pets. Also has a happy hour, breakfast, and dinner. Close to many restaurants, bars, and movie theater. We are locals that stayed after hurricane Matthew took our electricity out for a week.

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Helpful?
Thank brian m
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear brian m, Thanks for the great review and allowing us to be your "Home away from Home" during the hurricane. I’ll let the staff know that you noticed their efforts. They work very hard to make sure no detail is overlooked. I hope everything turned out ok for you at your home and please know that you are always...

Charleston, South Carolina
Reviewed 11 October 2016

I really have enjoy staying at the Homewood suites in Deer Park, it's like a home away from home, everyone has been great Amanda at the front desk the GM and Emily at the bar couldn't have asked for a better staff ! The room has been very comfortable ! I have a long-term stay until after the holidays. Thanks...

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Helpful?
Thank goorange045
HWSDeerwood, Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear goorange045, Wow!! We appreciate you sharing your experience with us. And we are so touched by the high opinion you have for our property and staff. We are always happy to take care of our guests. We certainly strive to make every guests feel special and right at "Home". And we are so delighted that we could deliver that...

Jacksonville, United States
Reviewed 10 October 2016

Evacuated due to Hurricane Matthew. Despite loss of power, staff worked OT to ensure we were safe, secure and comfortable. On the evening of the power outage they even cooked on outdoor gas grill in the driving wind and rain to provide a hot meal for guests. Staff was amazing throughout the ordeal

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Helpful?
Thank Denise D
HWSDeerwood, General Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Dear Denise D, Thank you for your kind words and surviving Hurricane Matthew with us. It was our pleasure to make your stay safe, secure and comfortable despite the obstacles we all were facing. Please come see us again soon. Sincerely, Jacque Conley General Manager

Reviewed 8 October 2016 via mobile

Was very impressed with this hotel during my recent stay. Lovely suite, very nice pool and hot tub area, breakfast options were great, staff were friendly. One employee was especially welcoming and helpful but I unfortunately did not catch his name. From greeting us the moment we arrived to helping us with luggage to making sure we had towels at...

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Helpful?
Thank Kristy W
HWSDeerwood, General Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Thank you for taking the time to write a review of the Homewood Suites Jacksonville Deerwood Park. We appreciate your kind words and look forward to welcoming you back soon. Jacque Conley General Manager

Reviewed 8 October 2016 via mobile

I want to thank Billy and Jackie the GM FOR THE EXCELLENT service we received at this hotel. We stayed during a hurricane that was in the area. They went above and beyond to make all of us as comfortable as possible. I would definitely recommend this hotel.

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Helpful?
Thank Kathy H
HWSDeerwood, General Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

Kathy H, Thank you for your positive comments and review. It was our pleasure to provide you with excellent service throughout your stay. I would also like to thank you for recommending our hotel. Hope to see you again in the future. Jacque Conley General Manager

Jacksonville Beach, Florida
Reviewed 7 October 2016

The staff at this hotel have gone above and beyond during this crisis. Many with only a couple of hours sleep. They put their guests first. If they can be this accommodating and helpful during a crisis I would highly recommend a stay for business or pleasure. Nothing is too much for them where their guests are concerned.

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Helpful?
Thank millermdm2
HWSDeerwood, General Manager at Homewood Suites by Hilton Jacksonville Deerwood Park, responded to this review

millermdm2, Thanks for the great review. I'll let the team know that you noticed their efforts and I'm sure they will be excited to hear your feedback. Please come back and visit us soon! Jacque Conley General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Banquet Room

Additional Information about Homewood Suites by Hilton Jacksonville Deerwood Park

Address: 8511 Touchton Rd E, Jacksonville, FL 32216-1154 (Formerly Staybridge Suites Jacksonville)
Region: United States > Florida > Jacksonville
Price Range: $150 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Deerwood Park 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Staybridge Suites Jacksonville Hotel Jacksonville
Jacksonville Staybridge Suites
Hotel Style:
#9 Family Hotel in Jacksonville
#12 Romantic Hotel in Jacksonville
#41 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Jacksonville Deerwood Park staff and other travellers.
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over a year ago
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Questions? Get answers from Homewood Suites by Hilton Jacksonville Deerwood Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king suites with sofa beds are extremely spacious and comfortable.”
 of 5 bubbles delconteeallmya, 2 Dec 2016 | Read review
“Don't think there is a bad room in the house!”
 of 5 bubbles virtual100, 26 Nov 2016 | Read review
“If you are a Hilton Honors member, you can reserve your room about 2 days in advance and personally select your room.”
 of 5 bubbles bethlivingfree, 11 Nov 2016 | Read review
“Our room was actually very close to the elevator (convenient) but we never were bothered by any noise.”
 of 5 bubbles 359tammit, 9 Nov 2016 | Read review
“Good hotel for long-term stays weekends are a little noisy”
 of 5 bubbles goorange045, 11 Oct 2016 | Read review
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