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Jacksonville Marriott

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Jacksonville Marriott
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316 Reviews from our TripAdvisor Community

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Showing 314: English reviews
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Reviewed 1 week ago

Decided to stay here as I am a Platinum Elite & usually find full service Marriotts the best options during business travel...what a mistake. First off...hotel has not been renovated since the 70's....everything in room was old & dated. It was cold/damp raw this week in Jacksonville & the HVAC unit could not be turned to heat...it blew cold air...

Thank Meatdog624
JacksonvilleGM, Manager at Jacksonville Marriott, responded to this review

Dear Meatdog624, Thank you for taking the time to share your recent experience with us. On behalf of the entire team, I apologize for it not being a very good one. I'm happy to report that we have renovated many of our guestrooms and would be delighted to have you stay in one on your future visits. The remainder of...

Reviewed 3 weeks ago via mobile

My family stayed here for 2 nights and we were not impressed. Front desk staff is very young and inexperienced. One of the beds in our room was covered in a gritty substance, most likely laundry detergent. When brought to the attention of the front desk staff their response was "we will let housekeeping know" no apology, no can we...

Thank momof2inga
JacksonvilleGM, Front Office Manager at Jacksonville Marriott, responded to this review

Dear momof2inga, I would like to apologize for any inconvenience that you experienced at the Jacksonville Marriott. We truly value your stay with us and appreciate your visit to our hotel. I will ensure this issue is shared with the right team in an effort to keep this an isolated issue. Thank you again, for staying with us at the...

Reviewed 4 weeks ago via mobile

So we decided to take our daughter on a mini vacation while she was on her winter break and she wanted to stay in a nice hotel with a pool so we chose the Marriott since they are known for their quality of service but boy were we WRONG. we started out with the front desk with a lady spoke...

Thank Ronnie R
JacksonvilleGM, Front Office Supervisor at Jacksonville Marriott, responded to this review

Good evening Ronnie R, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Jacksonville Marriott. We take pride in delivering a memorable hotel experience during your stay. Unfortunately we have fallen short of our goal and your expectations during your recent stay. Please accept our sincere apology for any...

Conyers, Georgia
Reviewed 4 weeks ago via mobile

Desk clerk could barely speak English. Pool was nice & clean. Beds were clean. NO HOT WATER for showering. Website says free wifi, clerk did not provide password. Upon checkout, we were billed $12.95 for internet access that we didn't even get to use and was not told about when we checked in. In a pinch, it was decent. But...

Thank robertspartyof3
JacksonvilleGM, Front Office Supervisor at Jacksonville Marriott, responded to this review

Good evening Robertspartyof3, Thank you for completing the Guest Satisfaction Survey in reference to your recent stay at the Jacksonville Marriott. We take your comments very seriously and your feedback is very important to us. It is helpful to us to see both where we come up short and where we are excelling; it is the goal of our hotel...

Franklin Park, NJ
Reviewed 14 February 2017

I was in Jacksonville for a business trip. Chose this property primarily because of it's proximity to my place of work, but everything is within reasonable driving distance. The property is nice, looks well maintained, expect a typical Marriott property. The thing that stood out most for me was the friendliness and professionalism of the staff. Everyone had a smile...

Thank Kaushik D
Jefferson City, United States
Reviewed 13 February 2017 via mobile

This has to be one of the friendliest Hotels in Jacksonville. From the moment you walk in the door the staff are there to greet you and take care of whatever needs you have. The beds were comfortable and whole property was exceptionally clean. 2 pools 1 in and 1 out so you are covered whatever the weather. We will...

Thank Eileen G
New York City, New York
Reviewed 31 January 2017

I've stayed at this hotel before, and always been satisfied...but my stay this past weekend exceeded all of my expectations. From the moment we walked in the door, everyone was friendly and helpful. I don't think I walked through the lobby at anytime during my stay when every staff member didn't acknowledge me in some way. The Customer Service was...

Thank Peter N
Westerville, Ohio
Reviewed 17 January 2017

Great hotel. Amazing Staff from walking in the door greeting, front desk service, concierce lounge help, maintenance help. The room was quiet, bed comfy, amenities great. Had a heater issue and they fixed in 10 mins with a smile. Leroy was kind, quick and very knowledgeable. They even sent up a gift pack after he fixed heater along with a...

Thank Kathy B
New York
Reviewed 16 January 2017

It was New Year’s eve and we decided to leave South Florida a bit early and thus wanted to stop in Jacksonville on our way up North. The Jacksonville Marriott was at capacity, but still had guests that hadn’t checked-in around midnight. I was told that as a Platinum Premier member I should be able to get a room. I...

Thank luvmarriott
st. petersburg, United States
Reviewed 2 January 2017 via mobile

I stayed at this property for a New Year's Eve event. I I used my points that I had built up. For the moment I walked into the hotel I had a really pleasant experience with the staff. Specifically Kelsey who works the front desk. I had a bunch of odd-ball requests and they took care of them without any...

Thank Robert T

124 photos of this hotel

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Room/Suite (16)
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  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Jacksonville Marriott

Address: 4670 Salisbury Rd, Jacksonville, FL 32256-6130
Region: United States > Florida > Jacksonville
Price Range: $193 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacksonville Marriott 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville
Hotel Style:
#31 Romantic Hotel in Jacksonville
#49 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Jacksonville Marriott staff and other travellers.
1 question
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Deltona, Florida
over a year ago

See all questions (1)

Questions? Get answers from Jacksonville Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay on upper floors since I am not sure of the structural integrity of the hotel”
 of 5 bubbles Meatdog624, 15 Mar 2017 | Read review
“ask for a high floor, very quiet”
 of 5 bubbles 142KathyB, 17 Jan 2017 | Read review
“Unless you like looking at air handlers, ask for a room which overlooks the parking lot.”
 of 5 bubbles RcikS, 29 Dec 2016 | Read review
“Concierge Level one-bedroom”
 of 5 bubbles n1cf2, 1 Dec 2016 | Read review
“Ask if there is a group, and try to avoid them. We made the mistake of sharing a hallway with loud, partying football fans.”
 of 5 bubbles charlied238, 13 Nov 2016 | Read review
5 of 5