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All reviewstimes union centervalet servicemini barroom servicenice hotelwithin walking distancedowntown areaview of the riverself parkingrooftop poolbusiness tripexcellent stayenjoyed my stayfront desk staffbed was very comfortablestaff was friendlylanding
We only spent one night here, unfortunately the pool was closed and will be for good. The breakfast was good but mine was lukewarm and served several minutes before my husband's I would have preferred it be placed under a heat lamp in order to...More
This was our second stay at the Omni. We picked it due to it being directly across the street from the Time Union Center where we were attending shows. The hotel is easily accessible from I95, has valet parking, a great bar/restaurant, plus modern and...More
2 Thank Karen B
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded April 12, 2018
Karen, we are ecstatic to hear that your stay here was delightful! We appreciate you taking the time to leave such a fantastic review and we thank you for being a frequent Omni guest. Our associates are dedicated to providing the best guest experience in...More
This hotel has to be one of the best hotels that I have ever stayed at except for a few minor points. I wish that I could have given it 4+ stars, but I figure 5 has to be perfect.
Check-in was smooth and the...More
our room was not cleaned or serviced over our 3 day stay , had to call for towels & take out our trash several times , no help from front desk just lots of " were sorry " will not stay at another Omni propertyMore
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Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 6 days ago
Thank you for reviewing your stay and providing us with the opportunity to address your experience, Stephen. An unclean room is not up to our standards and we apologize that your room was not serviced during your stay. Your review has been shared with our...More
We were NOT informed the pool was NOT IN SERVICE!! Kids wanted to take a swim, in JUNE, in FLORIDA!! Wow!! Was NOT told when making reservation!! Not even told when checking in!! I'm SO DISAPPOINTED in you Omni!! Didn't even have queen size beds...More
Thank Tammy B
Response from Mike I, Director of Sales at Omni Jacksonville HotelResponded 1 week ago
Tammy, we would like to give our apologies about the less than perfect stay. We know that June in Florida is the perfect time for a swim and we regret that our pool is under renovations. We do have the pool closure noted on our...More
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center... More
There are not many options for shopping in downtown Jacksonville. The only mini mall Downtown Jax is the Jax Landing and you do not want to go there. You would be better off staying somewhere in the St. Johns Town Center Area if you would like to do some shopping. At the town center you will have access to every store you could possibly imagine. There are plenty of hotels around St. Johns Town Center, the Sheraton is a very nice place and is comparable to the Omni.