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Omni Jacksonville Hotel

TravelocityUS$119*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$134*
US$119*
US$134*
US$119*
US$134*
US$119*
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Omni Jacksonville Hotel
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1,824 Reviews from our TripAdvisor Community

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Showing 1,815: English reviews
Jacksonville, United States
Reviewed 1 November 2016

This was our first experience with Omni Jax and we were VERY impressed! We will definitely be back! We had a corner room with a spectacular view of the Jacksonville skyline! Everyone on staff was polite and professional and made us feel very welcome. They made our wedding night extra special!

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Beth K
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback Beth! We are glad to hear that you were pleasantly surprised by your stay with us here at the Omni Jacksonville and that we could help make your wedding night extra special! It is always a pleasure to read such positive feedback on your stay with us. We look forward to welcoming you back on...

Reviewed 31 October 2016

many issues with the hotel including poor housekeeping, very expense room service, rude staff bowl of chicken of soup ended up costing me $20.00 with al the extra charges they tack on. Was offered a free night for our inconveniences but when we checked out no room charges we taken off, had to talk to the supervisor.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank markrR5049NP
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback. We are disappointed to read that you didn't enjoy your time in Jacksonville more thoroughly but we do appreciate your comments; especially your comments regarding the service you received at our hotel. Thank you for your feedback and we truly hope you will consider providing us with a second chance in the future.

Raleigh, North Carolina
Reviewed 30 October 2016

Omni is located on the river, downtown and near Jacksonville Landing. Hotel was very nice and our room was large. As you would expect, the bedding and pillows were wonderful. Once we parked our car, we were able to walk to a variety of restaurants, listen to live bands at Jacksonville Landing and walk along the river front. We took...

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Helpful?
Thank Bernie_Eddie
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for reviewing your stay with us. We are glad to see you were able to take advantage of our location in the heart of downtown. We thank you for your business and for your feedback. We hope to see you again soon!

Miami, Florida
Reviewed 30 October 2016

Comfortable beds, quiet hotel. Carpet/bathrooms with stains/old. View of "riverfront" nearly nonexistent. Few food choices in restaurant and expensive. Crab cakes were tasty. Safe location. Parking lot in front of hotel was reasonable. Charged for water didn't have, slow service. Valet staff friendly.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank jaimes861
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for offering feedback on your stay. We are always looking for feedback on how we can improve our guest experiences. We look forward to the opportunity of welcoming you back on your next stay.

Reviewed 30 October 2016

Proximity to Landing and Times Union Center of Performing Arts Theater for Anthony Hamilton concert was excellent. Arrived late hotel late but was able to make it to the event within a matter of minutes a skip hop and jump across the street.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank mariadV2541OW
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville! We appreciate all of your feedback and are happy to hear that you were able to take advantage of our location in the heart of downtown. We look forward to the opportunity of welcoming you back on your next trip to the Bold City.

Baltimore, Maryland
Reviewed 29 October 2016

Wonderful service and beautiful room! The bed was so comfortable and the hotel staff was amazing. If I needed anything they handled it perfectly. I loved the turn down service at night. I will definitely stay here again.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank 42kathleene
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville.

New York City, New York
Reviewed 29 October 2016

The staff ....friendly and gracious . The room I found dark and the restaurant also. There was a lack of real water pressure in the bath room. I did not really like the new keys that you must use to get to your floor and found myself taken on many an extra ride to a floor I did not wish...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank A5791TLrichardb
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel! We appreciate your feedback and suggestions the lighting and water pressure. We look forward to the opportunity of welcoming you back on your next trip to Jacksonville.

Miami
Reviewed 29 October 2016

I never cared for Omni hotels but stayed here by default because the hotel I booked originally was too far from my intended events. It is absolutely beautiful with a wonderful staff. Great restaurant and lounge with great menu and super special cocktails. Loved the comfortable bed and the room was very clean. Staff very friendly and helpful. I had...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank margaritamimi
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review! We are pleased you gave us the opportunity to better your guest experience. We work diligently to honor all guest requests, so we are excited that your recent experience has heightened by the great service of our staff. We are also delighted that our bellman was able to walk with...

Philadelphia, Pennsylvania
Reviewed 28 October 2016

Excellent experience. Walking distance to waterfront. Staff friendly and accommodating. Rooms clean. Bed comfortable. Nice bar area in lobby. Felt safe walking to/from waterfront at night. Police always visible.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank IMA-CMA
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We hope you will have the opportunity to stay with us again on your next trip to Jacksonville.

Ann Arbor, United States
Reviewed 27 October 2016

My stay at the Jacksonville Omni was pleasant during a set of association meetings. The catered food was good, the staff were professional and helpful. I think the rooms could use a little upgrade on some of the fixtures, but that's being a bit fussy. The one thing was that my room was a bit musty, probably having to do...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Chris M
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for offering feedback on your stay Chris. The Omni Jacksonville is always looking for feedback on how we can improve our guest experiences. We look forward to the opportunity of welcoming you back on your next stay.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $193 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Omni Hotels & Resorts, Hotwire, Orbitz, Travelocity, Hotels.com, Cancelon, Priceline, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
9 months ago
Miami, Florida
Flagler Beach, Florida, United States
over a year ago

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Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure room is clean before settling in.”
jleeo5850, 2 May 2017 | Read review
“ask for a room that is not a connecting room”
447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
marthac18, 13 Mar 2017 | Read review
5 of 5
Travelocity
US$119* /night
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Orbitz.comUS$119
TripAdvisorUS$119
HotelQuicklyUS$134
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Prices are for 1 room, 2 adults
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