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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,725 Reviews from our TripAdvisor Community

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Showing 1,716: English reviews
Orlando, United States
Reviewed 8 August 2016

I requested early check in for 1pm. Arrived at 5:15, and the room was still not ready. The Manager (Ben) was very nice and took 25% off of the room, even called prior to check out to make sure everything was ok. I was deterred from the late check in experience as well as the mini bar items being used...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Ushana K
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Ushana. We are constantly working on enhancing our guest experience so we appreciate your feedback. Please consider us when you return to Jacksonville so we can provide a quality experience that we expect and you deserve.

Ocho Rios, Jamaica
Reviewed 7 August 2016 via mobile

My wife and I only spent one night here as we were traveling from Kentucky to Florida. We made reservations over the phone about 5 minutes before arriving in Jacksonville. When we got to the hotel checking in was a breeze. The staff we're very friendly and helpful. Our room was ready and Same was very clean and smells very...

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Thank Thebuscanswim
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

We are delighted to hear that you had such a wonderful stay at our Omni Jacksonville property. We appreciate you taking the time to leave your feedback on Trip Advisor and we look forward to the opportunity to welcome you back.

Johnson City, United States
Reviewed 5 August 2016

Don't plan on eating dinner or late night room service because the food quality was awful. Their breakfast buffet was good but only served on Fri,Sat & Sun. Plan on eating elsewhere the rest of the week and for dinners.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Whitney C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback regarding your stay. We appreciate your comments and apologize that the Omni Jacksonville location did not meet your expectations. Aside from the hotel restaurant, the cities core has 50+ restaurants to choose from. Local restaurateurs are committed to using local seasonal ingredients whenever possible to create delicious menus that showcase the best of Jacksonville and...

Reviewed 4 August 2016 via mobile

I attended a conference at the Omni and stayed there as well. Staff was accommodating and cordial. Hotel is not new, but very clean and appeared to be well maintained. Rooms were clean and warm (not temperature), atmosphere. Location was great, adjacent to many downtown restaurants and bars. The conference room rate of $129 made this feel like a steal.

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Helpful?
Thank Mikhal M
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback! We are glad to hear that you were pleasantly surprised by your stay with us here at the Omni Jacksonville Makhal. It is a pleasure to read such positive feedback of our property and surrounding areas. We look forward to welcoming you back on your next stay in Jacksonville.

San Antonio
Reviewed 1 August 2016 via mobile

Very elegant receiving area. The room was clean but a bit out of date. House keeping did not do a good job cleaning our restroom. A hassle to park, had to pay $20/day plus tip for valet parking. Walking distance to Jacksonville Landing. A lot of panhandlers in the area.

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Helpful?
Thank Fernando R
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Fernando! We appreciate your feedback regarding parking as we are always looking for ways to improve our guest experience. We look forward to welcoming you back on your next trip to Jacksonville.

Los Angeles, United States
Reviewed 30 July 2016

I came in for a business trip for 2 days and really enjoyed my stay there. Need to mention that the parking is outside and not included, cover structure $14, open parking lot - $10 per day. Clean big rooms, comfortable beds, really quiet.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Anatoly G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Anatoly! We appreciate your feedback and suggestions regarding parking and the surrounding areas. We look forward to welcoming you back on your next trip to Jacksonville.

New York City, New York
Reviewed 29 July 2016

I enjoyed my stay, I do think for the price paid the hotel was good return for the money. I had a few quibbles. But let me be clear, these are just the details. Friendly staff, clean rooms, housekeeping was super fast and invisible. The down side, no vending machines on each floor. and there was no gift store to...

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Helpful?
Thank charles G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review Charles! We are pleased you gave us the opportunity to better your guest experience. We work diligently to honor all guest requests, so we are excited that your recent experience has heightened our friendly staff. Many thanks for your feedback and we look forward to the opportunity to welcome you...

Bonita Springs, Florida
Reviewed 27 July 2016

My daughter and I stayed here for a concert at the Jacksonville Veterans Memorial Arena which was close by. The hotel was very nice, clean, bed comfortable, staff was very friendly and accommodating! The roof top pool was neat and different! They were very busy the days we were there due to concert and Ms. International pageant but was still...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Jessica B
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review! We work diligently to honor all guest requests, so we are excited that your recent experience has heightened our customer service. We are also pleased you gave us the opportunity to better your guest experience. Many thanks for your feedback and we look forward to the opportunity to welcome you...

Houston, Texas
Reviewed 26 July 2016

The hotel is in the downtown area, in walking distance of some good sites. The front desk staff knows customer service, so much so, that I'm compelled to drop a name: Anjelica Magras. I rate her customer service skills a 10, on a scale of 1 to 5, with 5 being the highest/best. The ambience of the hotel is wonderful....

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Helpful?
Thank Trevor C
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Trevor! We appreciate all of your feedback and are happy to hear that you enjoyed your experience from beginning to end. We would also like to thank you for mentioning our Anjelica by name. We work diligently to provide a one of a kind guest experience and we love to...

Chicago, Illinois
Reviewed 25 July 2016

Omni fell short of expectations all the way around and I would hesitate to recommend it to others. One group in our party found that her room door was left open by hotel housekeeping on three separate occasions. Particularly frustrating is that the executive lounge, which is a benefit to those on certain floors (including our party), was rented out...

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Helpful?
Thank WorkingMomChicago
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Although we regret to read about your experience at our hotel we would like to thank you for making us aware of the numerous service challenges you encountered during your stay here at the Omni Jacksonville. Please accept our apologies that the situation was not handled better by our front desk associates. We work very hard to provide a top...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $185 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
7 months ago
Miami, Florida
Flagler Beach, Florida, United States
11 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room that is not a connecting room”
 of 5 bubbles 447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
 of 5 bubbles sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
 of 5 bubbles marthac18, 13 Mar 2017 | Read review
“Higher room for a nice view”
 of 5 bubbles MumaRules, 4 Feb 2017 | Read review
5 of 5