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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,717 Reviews from our TripAdvisor Community

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Showing 1,708: English reviews
Reviewed 17 July 2016 via mobile

The staff were extremely friendly, the hotel was very big, clean and modern. The communal spaces were uncluttered and pleasant. Excellent facilities, great sized and well kitted out room. I particularly enjoyed the Bar and restaurant on the ground floor. If I head back to Jacksonville any time soon I would definitely stay again.

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Helpful?
1Thank Christian K
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

The Omni Jacksonville team greatly appreciates your review on your recent stay Christian. We are happy to hear that you enjoyed all aspects of your stay and hope to welcome you back soon.

Jacksonville, FL, United States
Reviewed 15 July 2016

First time staying at this Hotel. I found the experience to be extremely positive and will, without exception, make this my Hotel of Choice while staying in Jacksonville, IF the government rate is available. Surrounding restaurants are challenging however.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Robert K
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your feedback Robert! We are glad to hear that you were pleasantly surprised by your stay with us here at the Omni Jacksonville. We greatly appreciate your business and hope you will stay with us during your future getaways!

Tampa, Florida
Reviewed 14 July 2016

My family and I only spent one night (6/27); however, the experience was top notch. The room was impeccable and the view and location were just unbelievable. Even valet parking ($20) was quite reasonable. If they only had dual queen beds vs. double, but that was not an option...

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Helpful?
1Thank Mike D
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for your glowing review of the Omni Jacksonville Mike! We appreciate your feedback and are happy to hear that you enjoyed your experience from beginning to end. We look forward to the the opportunity to stay with us again on your next trip to Jacksonville.

Tampa, Florida
Reviewed 14 July 2016

Traveling to (or in our case, through) Jacksonville, your options for a decent upscale hotel are limited. In downtown, there really are only two options, the Omni and the Hyatt. I went with the Omni as the reviews were slightly better. The room was fine. Nothing spectacular, but clean and fine. We had a deluxe king, whatever that means. Check...

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Helpful?
Thank mica178
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on the Omni Jacksonville. Although your comments are not what we like to see, we appreciate the opportunity to improve on our service. Please accept our apologies that the bellhop service and the room service did not meet your expectations or our own. We hope that your experience here does...

Campbell River, Canada
Reviewed 11 July 2016

Great business hotel. Not a place to stay for vacation. Very limited pool amenities, limited access to restaurants, events, etc. More of a convention hotel. Paid for a high floor corner room with a river view, and was given a low floor room with no view of the river. Good service!

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank J G
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

As we are always looking for feedback on how we can improve our guest experiences, we thank you for your comments regarding your stay. We appreciate that you took the time to write this review and apologize that the Omni Jacksonville location was not a perfect fit for your endeavors. Aside from the hotel restaurant, the cities core has 50+...

Reviewed 11 July 2016 via mobile

Let me begin my saying I had high expectations. I have only ever heard good things about Omni Hotels and had assumed they would be on the same, if not close to the level of Hyatt. Every December and June I book a 3 night stay in downtown Jacksonville to minimize the chaos of dance performances and recitals for my...

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Helpful?
1Thank Karen T
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Karen, although we regret to read about your experience at our hotel we would like to thank you for making us aware of the numerous service challenges you encountered during your stay here at the Omni Jacksonville. Please accept our apologies that the situation was not handled better by our front desk associate and restaurant staff. We work very hard...

Ocala, United States
Reviewed 9 July 2016

Located downtown, but not much to do within walking distance. I went to the monthly ArtWalk but was disappointed. Very little art, a lot of homemade items. I wouldn't stay here for a pleasurable getaway just not enough choices in the vicinity. Valet parking is $20 which seemed unreasonable with numerous parking options within the area.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Marcia F
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write this review on our hotel Marcia! We appreciate your feedback and suggestions regarding parking and the surrounding areas. We look forward to the opportunity to welcome you back on your next trip to Jacksonville.

Greensboro, North Carolina
Reviewed 7 July 2016 via mobile

I'm a middle-aged businesswoman who is in town in Jacksonville for a client meeting. I like Omni hotels for level of service and consistency. Usually the bar in an Omni is a good place to grab a quick bite then retire for the evening. This particular bar was disrespectful. I feel they thought a single woman, sitting alone at the...

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Helpful?
1Thank Donna W
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel Donna. Please accept our apologies that your stay at The Omni Jacksonville was less than perfect. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking...

Reviewed 6 July 2016 via mobile

We were staying at Omni for the Justin Bieber concert. It was a quick stay. Overall everything was great with exception of noticing black hairs on the shower wall. I noticed them when I was getting out of shower and would have called front desk but we had dinner reservations.

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Helpful?
Thank Eleanor H
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to review our hotel Eleanor. Please accept our apologies that your stay at The Omni Jacksonville was less than perfect. While we are happy to hear that our staff was friendly, we can't overlook that there were issues during your stay. We appreciate you bringing these to our attention as we are always looking...

Reviewed 6 July 2016

The room was okay, a little out-dated in the bathroom. No mini-fridge or microwave in the room, only a mini-bar is provided. A great location, with nice view. The valet parking is $20 and there's no on-site self-parking garage.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Melody W
Burnell G, General Manager at Omni Jacksonville Hotel, responded to this review

Thank you for offering feedback on your stay Melody. The Omni Jacksonville is always looking for feedback on how we can improve our guest experiences. We look forward to the opportunity of welcoming you back on your next stay.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Region: United States > Florida > Jacksonville
Price Range: $184 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
7 months ago
Miami, Florida
Flagler Beach, Florida, United States
11 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room that is not a connecting room”
 of 5 bubbles 447shareser, 15 Mar 2017 | Read review
“Choose one with a view of the water.”
 of 5 bubbles sdlex, 13 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles brockd16, 13 Mar 2017 | Read review
“Join free rewards program for free wi-fi and other things.”
 of 5 bubbles marthac18, 13 Mar 2017 | Read review
“Higher room for a nice view”
 of 5 bubbles MumaRules, 4 Feb 2017 | Read review
5 of 5