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Crowne Plaza Jacksonville Airport Hotel

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384 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Jacksonville Airport Hotel
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Showing 380: English reviews
Reviewed 1 October 2016 via mobile

The hotel offers plenty of free space on the first floor lobby area, if you are there on business and don't want to be stuck in the room it's perfect. The bar area was nice, with a waterfall next to the indoor/outdoor pool. The food was ok, nothing special by any means and prices as expected for a hotel. The...

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Helpful?
Thank Zackery T
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate you taking the time out of your busy schedule. Our location is great and we enjoy the wonderful space the lobby offers our guests. We hope you had the opportunity to visit the Rivercity marketplace. There are tons of restaurants and shops. Thank you for your business and we hope to see you...

Grantham, United Kingdom
Reviewed 30 September 2016

This is a hotel worth staying at, fantastic reception area, staff very helpful, staff sorted out a problem with my forthcoming flight very efficiency, a few minutes from the airport, rooms clean and spacious with all the amenities you expect from Crowne Plaza, ,

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Helpful?
Thank Happas
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for your nice review. We appreciate your comments regarding our staff. They work hard to offer all guests the best customer service. Yes we are located minutes from the airport which makes it so much easier for an early flight. We appreciate your business and hope to see you again. Mark Kane, General Manager

Jacksonville, Florida
Reviewed 19 September 2016

Attended a birthday party for my 90 year old uncle in one of the banquet halls. Not only was the staff polite and cordial, the buffet style dinner was amazing. Thoroughly surprised at the great tasting food, including the dessert..my uncle's 90th celebration was a success. This place is a must if you're looking to book a classy place for...

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Helpful?
Thank Rklittles
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for such a wonderful review. Our Chef has been with us for over 30 years and does a fantastic job. I will pass along you comments to him as well as Audrey who serviced the event. Glad you had a good time! We hope to see you back in the near future. Mark Kane General Manager

Georgia, usa
Reviewed 16 September 2016

Very helpful staff at front desk. They set up a "park-and-fly" for us which made it a very easy trip. The lobby and rooms were very beautiful and pleasant. It was a lovely start to our long flight the next morning. The shuttle got us to the airport on time and picked us up when we returned....at 11:30 p.m. We...

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Helpful?
Thank Georgialadytraveler
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. Yes our pool is definitely a popular spot. Our location is perfect....complimentary shuttle to and from the airport along with shuttle service to the River City Marketplace with...

Reviewed 5 September 2016 via mobile

Keith the bartender was very nice, he made a great martinis. The food was very tasty and the service was quick. Free shuttle to the airport and that was very quick as well. Rooms are clean and spacious.

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Helpful?
Thank Betty A
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for you nice review. I will pass along your comments to Keith. We appreciate your business and look forward to your return. Mark Kane General manager

Detroit, Michigan
Reviewed 4 September 2016

The service is great, food is good, A/C in rooms works the best, EVER! Clean property, close to shopping and restaurants. Rooms are well equipped. No fridge, but a krupps coffee maker. This indeed a great property!

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Helpful?
Thank pekopper
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We do have refrigerators for a one time fee of $10.00. Our location is great…we do provide transportation to the River city Marketplace offers over 100 shops and restaurants...

Ocoee, Florida
Reviewed 29 August 2016

Upon arrival and check-in I was impressed with the appearance of the lobby and friendly staff. However when I checked in and went to my room I noticed a small issue with my room and the staff immediately switched me to another room with a friendly smile. Well after my first night I noticed my wife and I was not...

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Helpful?
Thank SignatureCruise_Trvl
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. Again, thank you and we hope to see you guys back soon! Mark Kane General Manager

FPO,AE
Reviewed 7 August 2016

My hotel room was clean and nice but the hotel has an old feel. They have a indoor/outdoor pool in lobby which contributes to retro feel. Breakfast was offered with my room which was very good. The pancakes were awesome!!! You have to pay for fridge and microwave which was $10 per stay per item. No self-service washer and dryer...

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Helpful?
Thank okarr
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. The hotel was built in 1982 and we completed a $12 million dollar renovation six years ago and plan on some updates in the near future. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. Thanks again for contacting us. We appreciate your business and value your...

McKinney, Texas
Reviewed 25 July 2016

I came in for a 3 day business trip. The good - the lobby is very nice. The internet cafe is convenient. My room specifically wasn't bad it was mostly clean. They have a lot of meeting room space but none of it was being used. Our group (6) asked if we could use one of the mtg rooms. All...

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Helpful?
1Thank diane16523
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I am sorry to hear about your experience and I would like to address a few items that you mentioned: The meeting room was only $388.41 for two day which normally would have been $906.29. Our hotel offers FREE wireless internet throughout the entire hotel and there are numerous places in the lobby area which...

Las Vegas, Nevada
Reviewed 10 July 2016 via mobile

I actually really enjoyed the hotel love the room, The bed was very very comfortable, and I like the lobby set up I thought it was kind of pricey for the lobster ravioli I made the order and took it back to my room only got four pieces I was too tired to complain I understand lobster is expensive but...

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Helpful?
Thank Steve W
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate the nice comments about the hotel. We apologize for your disappointment with the quantity of raviolis. I will share your concerns with our Chef. Hopefully they were enjoyable. Again thank you and we hope to see you back in the near future. Mark Kane, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: $155 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
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Regina, Canada
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over a year ago
Ithaca, New York

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
“Second floor in the 1200's”
 of 5 bubbles JohnK271, 7 Nov 2016 | Read review
“They offered different room options and I asked for the quiet option away from elevevators.”
 of 5 bubbles Stac0622, 29 Oct 2016 | Read review
“There are no views, except 360 degree parking lots. I guess stay away from the interstate side.”
 of 5 bubbles jax848, 26 Oct 2016 | Read review
“East Wing is Best”
 of 5 bubbles Happas, 30 Sep 2016 | Read review
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