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Crowne Plaza Jacksonville Airport Hotel

CrownePlaza.comUS$102*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Jacksonville Airport Hotel
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401 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Jacksonville Airport Hotel
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Showing 397: English reviews
Caledonia, Canada
Reviewed 19 May 2016

Great location near the airport, and a shuttle that runs every 15 minutes (and another shuttle to run you across 95 to the mall) are great features of this property. The staff was also very friendly and attentive. A slow shower drain (ankle bathing), and broken soda machine (requiring long hikes to find an operational one) were the only negatives.

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Helpful?
Thank Tom B
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. Our location is great as you mentioned....River city Marketplace offers over 100 shops and restaurants is only minutes away as well as the Airport with plenty of parking. Hopefully...

Tucson
Reviewed 18 May 2016

This property is clean, well maintained, and very conveniently located close to JAX. Like most Crowne Plaza hotels it is a level above the cookie-cutter business style places that have popped up all over the place. Unfortunately, many Crowne Plaza locations are showing their age but not this property. It is in very good shape and its open lobby layout...

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Helpful?
Thank Walter O
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your kind review. I will share your comments with the staff. We appreciate your business and we hope to see you again soon in the near future. Mark Kane General Manager

Hilton Head, South Carolina
Reviewed 15 May 2016

I stayed there this past weekend with an elderly parent. We arrived at about 2pm, unfortunately no rooms were available (supposedly). However, a flight crew arrived 5 minutes later and 4 of them were immediately checked in and given rooms. I myself have high status in the Priority Club and questioned why. Originally, I was given the corporate line "no...

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Helpful?
Thank tasckal
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests. We appreciate your comments and will take them into consideration. As an IHG Rewards member we truly appreciate your business! Thanks again for contacting us and we value your comments....

Clarksville, Tennessee
Reviewed 8 May 2016

when it comes to customer service, tis the best around- making sure you get everything you need- the fitness center was great and felt like it was sound proof, i could not hear the things happening on the outside area and it was very clean- i stayed on the executive level and it was like heaven, there was a lounge...

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Helpful?
Thank harrydapoet
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your nice review. We appreciate your comments and will share them with the staff. I am glad you experience the EL as it is quite comfortable. Also we just renovated the Fitness Center and its good to get the feedback. Again thank you and we truly appreciate your business. We look forward to your next visit. Mark...

Reviewed 7 May 2016 via mobile

Travel a lot..recent hotel at cheap $75 hotel offered as good this one. No free breakfast,not even a donut. Pool was barely heated. Reception and pool area was ice cold with ac Looked like it had nice bar area Room was nice,bed comfy,pillows decent No public hot tubs

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Helpful?
Thank Diane F
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. Being a full service hotel, we offer other amenities most limited service hotels do not like full service restaurant and bar. We do offer rates that include buffet breakfast with made to order omelets, pancakes and much more. I will look into the heated pool issue to make sure it is working properly. Normally the...

Fl
Reviewed 4 May 2016 via mobile

Recommend the executive level great attention to detail the way they fold the bathrobe on the bed feels good if housekeeping enjoys their job it's an older hotel with a so so renovation but the way it's run makes the big difference I always try to stay here if in the area

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Helpful?
Thank uli1
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We are a older hotel and we are in the process of some renovations however we do try to maintain the hotel as best possible. The staff is a big part of this and as you mentioned they do play attention to detail. Thank you for the business and we look forward to your return....

Disputanta, Virginia
Reviewed 3 May 2016

Last day of our vacation. We needed to unwind from a long day. The lady at the reception desk must of been having a bad day too. No smile. No acknowledgement of my Priority Club membership. Just a grimace and a stare at the computer. The hallway next to our room was still cluttered with laundry baskets and maid equipment...

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Helpful?
Thank maceb18
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I will be meeting with the immediate department heads and can assure you that I will address each issue with our staff members. I...

Augusta, Maine
Reviewed 27 April 2016

Time to put some money into this place, as a previous Risk Manager this place scares the hell out of me and Crowne management should take heed. In my room obviously the closet doors weren't working so they replaced the doors with curtains, but forgot to remove the metal bracket on the floor, i almost broke my toe putting away...

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Helpful?
2Thank IrishBlueTraveller
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

It is with great regret and concern that we received your letter today detailing the few mishaps that you experienced with our hotel. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very...

Ocala, Florida
Reviewed 24 April 2016 via mobile

This is a big old style Holiday Inn property, it was a flagship and still has that heritage. Many staff members have worked there 30 years of more! We were thrilled with the service cleanliness and the food was REAL good. Close to the Zoo, Cruselines, Airport and Mayport area.

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Helpful?
Thank scruffyofl
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much for the review. We use to be a Holiday Inn and we are now a Crowne Plaza Hotel. We appreciate your nice comments and I will pass them along to our staff. Thanks again and we hope you visit with us again soon in the future. Mark Kane General Manager

Georgia
Reviewed 2 April 2016 via mobile

We arrived at the hotel at 930pm after a 5 hour drive with two sleeping children. After checking in (the lobby with the pool and seating area was quite busy and looked pleasant) we were directed to Tower 2. Once we carried our sleeping kids up to the room (floor 2), we were greeted by a well used room, full...

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Helpful?
Thank Lauren P
IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Dear Lauren P, I appreciate your post regarding your recent stay at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I am glad to read that despite the issues you had with the initial room that you received, our front desk was...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: $160 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
12 questions
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North Platte, Nebraska
Fort Walton Beach, Florida
2 months ago
7 months ago
1 month ago
1 month ago

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would request a pool view room.”
DreammakerTravels, 21 Mar 2017 | Read review
“Before you check in make sure the room has a refrigerator”
neal4212, 13 Mar 2017 | Read review
“get a tower room, avoid outside entrances”
rosebrien, 12 Mar 2017 | Read review
“Stay in main hotel and not the second tower.”
Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
kevnles2010, 10 Nov 2016 | Read review
5 of 5
CrownePlaza.com
US$102* /night
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TripAdvisorUS$102
getaroom.comUS$106
Orbitz.comUS$102
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Prices are for 1 room, 2 adults
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