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What a nice place ! Bar , indoor /outdoor pool , sweet restaurant . The room was very comfy and clean. The staff was very friendly at the restaurant and bar and food and prices were good .
It’s an atrium feel by indoor pool...More
This hotel has so many issues I will try to remember them all.
To begin the woman working the front desk on the 28th of December 2017 was one of the rudest individuals I’ve ever come across. I believe it would’ve physically pained her to...More
Thank Ricky W
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded January 16, 2018
Hi Ricky W,
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to...More
Found my room with framed paintings that were infested with bugs and stained with mold. Room smelled like cigarettes. Three obvious problems that were never attended to before this room was rented. Hope I don't need to stay here again any time soon.More
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded December 21, 2017
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly due to the bugs, mold and the smell of cigarettes in your room. We always aim...More
The Crowne Plaza is a great place to stay if you have an early flight out of JAX. I always turn my rental car in the night before I fly. They pick me up at the airport after I turn the car in. You can...More
Checked in at 9PM after a long day full of travel and was given a room- when I walked in it was muggy and hot in the room- I tried to turn on the AC- but it would not kick on. I called the front...More
Thank Cassy O
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded November 25, 2017
Dear Cassy O,
Thank you for choosing Crowne Plaza Jacksonville Airport/I-95n and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations regarding the service at our front desk, our air...More
Response from bilboleo1 | Reviewed this property |
Yes, though you should definitely call ahead of time to make sure it is running and available for your time frame of need. I called the hotel directly when at the airport and the van arrived about 15 minutes later outside my... More
Yes, though you should definitely call ahead of time to make sure it is running and available for your time frame of need. I called the hotel directly when at the airport and the van arrived about 15 minutes later outside my baggage claim. The manager is/was aware that airport shuttle available is not advertised on their site and it should be added.