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We stayed at this hotel because it was the only one available for a busy weekend. The gentleman at the Reception Desk was very friendly. As we walked to our room we noticed that the grounds have not been cleaned in a while, there was...More
While the staff was friendly and helpful the grounds were dirty and littered with trash. No bedding for sofa bed and no extra towels for third guest. They were delivered, but sheets on one visit, pillow the second, blanket the third and finally towels. McDonald...More
In April we stayed two nights at Hawthorn Suites, Jacksonville. – Unfortunately, it will be our last stay at a Wyndham resort. We booked and paid our stay at Expedia, but the hotel also charged our Visa. Since April 19th I have been trying to...More
Very impressed with what we got for the money
The room was huge did not expect an apartment! Only negative was the furniture needs an update
The guys hanging by the gazebo hitting on my 16 yo daughter was tiresome but that's not the hotel's...More
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Photos made "suite" appear large. Very disappointed in lack of size, cleanliness, from the stained sofa sleeper, no closet, handicap accessible bath NO HANDRAILS IN SHOWER, NO TOWELS, MOLD IN FLOOR OF SHOWER. Kitchen had a small bathroom trash can & bag. Two tvs only...More
Response from Janet L, General Manager at Hawthorn Suites By Wyndham JacksonvilleResponded 2 June 2017
I have recently taken over as General Manager.
I am working with the staff and the owners to make the improvements we need