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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

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Traveller (17)
Room & Suite (30)
Dining (2)
Overview
  • Excellent29%
  • Very good15%
  • Average12%
  • Poor10%
  • Terrible34%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Hotel
Family Rooms
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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Offers from Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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Rooms
Aug. 5Aug. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (58)
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All reviewsnice areafront desk staffbed was comfortablegreat place to stayhurricane
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1 - 5 of 58 reviews
Reviewed 1 week ago via mobile

This place wreaked of pot when we walked up to the front door, was packed full of shady folks drinking beer in the pool area, and the room was worse! Our room was not stocked with any of the dishes, utensils, etc. listed on the...More

Thank Bryan W
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 1 week ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed April 26, 2018

Long review, but PLEASE read before booking here. PLEASE!!!!!! I arrive and the sketchy looking guy at the front desk took about 15 minutes to come greet us, no apology. No mention to us AT ALL that the place was without water from 11am until...More

Thank nurserachel175
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded April 27, 2018

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the...More

Reviewed April 2, 2018

It was very dirty, under the bed had a female under wear and all kind of dirty, the shower/tube was clogged, someone took the dog to the pool, and took more them 10 minutes for somebody appear at the front desk.More

Review collected in partnership with Extended Stay
Thank san191
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded April 3, 2018

San, thank you for being our guest. We apologize for the difficulties you experienced in your room. We have taken a note of your feedback and have discussed these issues with our housekeeping and maintenance department to make sure we correct our drawbacks. We encourage...More

Reviewed March 30, 2018 via mobile

Friendly staff, great management which took care of my needs. The building was clean and orderly. Staff have a clean appearance. The people was very helpful with my family by giving direction. Also the pool was just right.More

Thank AFPlayer
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded March 31, 2018

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your...More

Reviewed January 22, 2018

My adult son and I were in town for a football game. The location of the hotel was great, about 12 miles to Ever Bank Field. If you want to take the shuttle bus to the game, you can park your car and take the...More

Thank BusterGuelph
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded January 23, 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Breakfast included
Dry Cleaning
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Outdoor pool
Details
Price range
US$69 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (17)
Room & Suite (30)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Room Tips
"217 is across from the non-stop elevator"
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"words can not even say how dirty this place was..and they thought 5 people could sleep in 1 bed??!!"
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"gross. just gross."
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"Ask for room away from children for quieter night."
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