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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

54 reviews
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Traveller (17)
Room & Suite (18)
Dining (2)
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Overview
  • Excellent29%
  • Very good16%
  • Average12%
  • Poor7%
  • Terrible36%
Travellers talk about
“full kitchen”(3 reviews)
“nice area”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Hotel
Family Rooms
Kitchenette
2.5 Star Hotel
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1 room, 2 adults, 0 children
Standard Room
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Reviews (54)Write a Review
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All reviewsfull kitchennice areafront desk staffbed was comfortablegreat place to stayelectricityhurricane
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21 - 25 of 54 reviews
Reviewed 15 March 2017 via mobile

Not impressed. Bracing on the shelves in the closet were broken, could not hang clothes on it. Face of the drawers broken and just hanging there. Outside door locks broken, key cards wouldn't work, had to walk around to main entrance. Would not stay here...More

Thank Elaine S
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 15 March 2017

Elaine, thank you for reviewing your stay with family - we value your comments. I would like to apologize for the maintenance issues you encountered in your room. I have already shared the specifics with the respective team so they can make the necessary repairs....More

Reviewed 10 March 2017 via mobile

I have held back my reviews til now!! All 3 stays in last 5 weekends!! First stay dirty kitchen floor!!! Dirty sheets!!! Manager, Luz, who is rude, gave us a back of the bus room, and indirectly accused us of breaking a TV!!! Todd who...More

Thank stevet9797
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 11 March 2017

Please accept my sincerest apologies for the experience you shared in your feedback. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and we are very sorry for the multiple issues you experienced with it. Remedial...More

Reviewed 7 February 2017

We only stayed one night (2 rooms) and we got a great deal on Priceline, so this review is based on that. For the price we paid, it was totally fine. I was worried due to the other bad reviews but overall it was an...More

Thank Limes77
Reviewed 15 January 2017

felt like I was in the ghetto, smelled like pot, air did not work and customer service was horrible. To many other placed close by for the same price with much nicer people and rooms and much safer feeling.

Thank johnnyjonesplumbing
Reviewed 9 January 2017

I booked a one night stay through priceline. When I tried to check in I was told a $100 deposit was required. Anyone that books often through priceline would instantly question this, as did I. The minute I raised suspicion about the deposit a second...More

Thank Jess P
Response from Manager_11525, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 13 January 2017

Your review recently caught our attention. I am concerned about the situation you described. Please rest assured that this is a serious issue. The lack of customer service you received is unacceptable. Our staff will be addressed on the issue. It would be our pleasure...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Outdoor pool
Details
Price range
US$88 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (17)
Room & Suite (18)
Dining (2)
Pool & Beach (1)
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Room Tips
"words can not even say how dirty this place was..and they thought 5 people could sleep in 1 bed??!!"
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"gross. just gross."
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"Ask for room away from children for quieter night."
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"I'll post some photos within a week. As a matter of fact, I'll take some when I get there this..."
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