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DoubleTree by Hilton Jacksonville - Riverfront

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DoubleTree by Hilton Jacksonville - Riverfront
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493 Reviews from our TripAdvisor Community

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Showing 489: English reviews
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Lexington, South Carolina
Reviewed 3 days ago NEW

This hotel is a great location next to the river, you can walk across the bridge and their at many food options. Their is a Ruth Chris in the hotel and it has good deals at Happy Hour but it gets really crowded. The food at the other bar is OK, nothing spectacular and the service is hit or miss....

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Helpful?
Thank andy185084
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

As a member of Hilton Honors, we appreciate your loyalty to our brand, and we are so glad we could welcome you once again at the DoubleTree by Hilton Hotel Jacksonville Riverfront. We are delighted our downtown location on the St. John's River was perfect for your travel plans. Thanks for being our guest, we hope to see you again...

Treasure Island, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017

The staff is excellent at this hotel and the breakfast is also great. There is a Ruth's Chris Steakhouse in the hotel which was excellent. The location is perfect on the river with a shuttle boat service out back. There are several stops that the boat makes and you can get off. There is also a nice boardwalk area out...

Review collected in partnership with DoubleTree by Hilton
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Thank MD S S
About Hotel's Favourite Review
00gC, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for the wonderful review of your stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are so delighted to know that you loved our central location which was perfect for your needs, the convenience of having Ruth's Chris Steak House on our property, as well as our attentive associates who took great care of you. It was our...

Tampa, Florida
Reviewed 5 days ago NEW

Hotel was located in a beautiful place. Staff very professional. More choices at restaurant special healthy ones. Internet explanation needed when checking in. The rooms were. O forra le and seemed to have been remodeled.

Review collected in partnership with DoubleTree by Hilton
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Thank 79rubyh
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for being our guest at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are glad to know you liked your room and that our location was convenient for your visit. We loved serving you and hope to be your hotel of choice whenever your travels bring you back to our area. Shawn D. Frisbee General Manager

Cincinnati
Reviewed 5 days ago NEW

Doubletree Riverside Jacksonville Hotel is an outstanding Hotel that has incredible service, rates, amenities, and people, it what all business and vacationing travelers are looking for. Food options in the hotel are wonderf with their own restaurant and with Ruth Chris being on site as well. The view of the River is spectacular and you are located a heartbeat away...

Review collected in partnership with DoubleTree by Hilton
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Thank 241clarkc
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront a part of your travel plans. We appreciate you letting us know how much you loved your stay and how convenient it was to be able to enjoy a delicious meal in-house! It was an honor having you as our guest, and we hope to see you again soon. Shawn...

Reviewed 5 days ago NEW

We stayed here as part of a wedding party and none of our rooms were ready on time. Made for a VERY stressful wedding day. We had to ask for food to be cleaned up in the hallway because it smelled so bad. The bride and groom reserved a block of rooms so we would all be together and we...

Review collected in partnership with DoubleTree by Hilton
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1Thank kimsE86XQ
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear kimsE86XQ, Thank you for taking the time to comment about issues you encountered during your stay. We know traveling is often stressful, and we apologize for adding to your stress by providing inadequate service. Your comments are being shared with our team to prevent similar mistakes going forward. We are sorry and hope you will consider giving us another...

San Juan, Puerto Rico
Reviewed 6 days ago NEW

This was a golf trip with friends that we do every year and stay at your facility, the continued first class treatment of the staff keeps us coming back for years to come thank you look forward to next year

Review collected in partnership with DoubleTree by Hilton
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Thank G9610AQjuanm
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for the fantastic rating and for the wonderful review! We were happy to welcome you back for another outstanding visit at DoubleTree by Hilton Hotel Jacksonville Riverfront. Nothing pleases us more than to know we provide everything necessary for you to stay with us again and again. We appreciate your loyalty and look forward to serving you and...

Hilton Head, South Carolina
Reviewed 1 week ago NEW

I used points which made this a real bargain. Upgraded to a suite with a view. I knew my Hilton Honors status would help, but this was better than expected. Nice, clean facility. Right on the Riverwalk.

Review collected in partnership with DoubleTree by Hilton
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Thank cdavant2017
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for being loyal towards our brand and for choosing DoubleTree by Hilton Hotel Jacksonville Riverfront for your visit. We are so delighted to know we exceeded your expectations with our service and facilities. We appreciate your loyalty and look forward to your next visit with us soon. Shawn D. Frisbee General Manager

Reviewed 1 week ago via mobile

Glad my digital room key finally worked, but I ended up getting and odd shaped room and the tv was on the other side of the room really far from the bed. The bathroom was also set up oddly and no sink space and the shower was dirty and dingy. The room I was in needed a facelift and a...

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Thank Jason P
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear Jason P, Thank you for taking the time to post a review. We are sorry you did not love your room. Please know that we have many room sizes and shapes and will be happy to find a room more suitable for you the next time you stay with us. Please come again soon! Shawn D. Frisbee General Manager

Greenville, United States
Reviewed 1 week ago

I received the best service I've ever experienced at a hotel. Outrageously great service all around...front desk, maintenance, bar, restaurant. Truly WAY better than any other hotel I've visited. I highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Thank 984ericdm
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

We appreciate you taking the time to review the DoubleTree by Hilton Hotel Jacksonville Riverfront. We are committed to extending hospitality that exceeds our guests' expectations, and we are thrilled to read all your compliments. I will be sure to share your praise with my entire team. Thanks for recommending us, and we look forward to your next visit. Shawn...

Reviewed 1 week ago

There are no mini fridges or microwaves in the rooms. We had to go out and buy a mini cooler as we were staying for over a week and needed to store water, pop, breakfast foods etc. It is sooo noisy here. From outside noise, to music from weddings and parties that went on until midnight on the weekends (this...

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1Thank Heather H
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear Heather H, Thank you for staying with us and sharing your experience. We apologize for not meeting all of your expectations. We want all of our guests to leave happy so rest assured your feedback will be shared with our team to discuss where changes might be needed. We appreciate knowing what we could have done better and hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. Fully renovated in 2015, the hotel features all non-smoking guest rooms with walk-out balconies, stunning views, and complimentary wireless internet. Amenities include two restaurants and bars including Ruth's Chris Steak House. Additional dining options include a all day dining at St. John's Provision Co. and room service. The hotel also features a riverfront pool and 24-hour complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 

Additional Information about DoubleTree by Hilton Jacksonville - Riverfront

Address: 1201 Riverplace Blvd, Jacksonville, FL 32207-9009
Region: United States > Florida > Jacksonville
Price Range: $163 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Jacksonville - Riverfront 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
Hotel Style:
#4 Green Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Jacksonville - Riverfront staff and other travellers.
9 questions
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Questions? Get answers from DoubleTree by Hilton Jacksonville - Riverfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely ask for riverfront!”
  • It was an awesome stormy night
 of 5 bubbles jpennett, 18 Feb 2017 | Read review
“Ask for a Riverside room but away from the bridge otherwise you hear all the traffic”
 of 5 bubbles EllenV377, 17 Feb 2017 | Read review
“River view is the best!!”
 of 5 bubbles gailkib, 14 Feb 2017 | Read review
“River view”
 of 5 bubbles hjbear23, 13 Feb 2017 | Read review
“River side has better views”
 of 5 bubbles I2695TOryanm, 9 Feb 2017 | Read review
5 of 5