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DoubleTree by Hilton Jacksonville - Riverfront

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DoubleTree by Hilton Jacksonville - Riverfront
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517 Reviews from our TripAdvisor Community

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Showing 513: English reviews
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PALM BAY
Reviewed yesterday NEW

This hotel is modern looking and clean. We reserved a river view room and special requested the highest floor possible. Upon check-in the attendant gave us the top floor. What an amazing view of the St. John's river and downtown. We enjoyed our stay and are looking forward to returning soon.

Review collected in partnership with DoubleTree by Hilton
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Thank MELISSA D
Treasure Island, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017

The staff is excellent at this hotel and the breakfast is also great. There is a Ruth's Chris Steakhouse in the hotel which was excellent. The location is perfect on the river with a shuttle boat service out back. There are several stops that the boat makes and you can get off. There is also a nice boardwalk area out...

Review collected in partnership with DoubleTree by Hilton
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Thank MD S S
About Hotel's Favourite Review
00gC, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for the wonderful review of your stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are so delighted to know that you loved our central location which was perfect for your needs, the convenience of having Ruth's Chris Steak House on our property, as well as our attentive associates who took great care of you. It was our...

Newyork
Reviewed 3 days ago NEW

Above average but not top shelf. Good breakfast but limited choices.room smelled like cigarettes.great location. Nearby Jacksonville landing was bum central.dont go there.stay close to hotel. Staff good but not great. Leaving

Review collected in partnership with DoubleTree by Hilton
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Thank I5545GGjeanl
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are pleased to hear that with the exception of a few issues, you had a pleasant stay. We enjoyed having you with us and hope we will see you here again for an even better experience! Shawn D. Frisbee General Manager

Virginia Beach, Virginia
Reviewed 5 days ago NEWvia mobile

I stayed here like I usually do when in the area. This last trip was a different experience than any I've had here. Apparently it was a frat there which was ok. What wasn't ok is that instead of them getting drunk and passing out like "normal people" do, they thought it was a even better idea to see who...

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Thank SkyBreJah
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. Our goal is to provide a comfortable night's rest. We are sorry that your sleep was disrupted by noise from other guests and that we weren't able to fix the issue to your satisfaction. Your comments will help us as we continually work...

Greenville, North Carolina
Reviewed 6 days ago NEW

The view of the water was beautiful. The staff were friendly and accomodating. The iron in the room snagged my clothes, they immediately brought a new iron (out of the packaging) to the room. Ruth's Chris is conveniently located downstairs, but the location is a little strange to get to.

Review collected in partnership with DoubleTree by Hilton
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Thank Krysstravels
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront a part of your travel plans. We are delighted to know you loved the breathtaking view and the excellent service provided by our staff. It’s our pleasure knowing you enjoyed your business stay with us, and we hope to see you again soon. Shawn D. Frisbee General Manager

Nashua, New Hampshire
Reviewed 1 week ago

I come to Jacksonville at least once a year and it was my second time staying at this particular hotel. The staff was wonderful, pleasant and accommodating. The hotel itself was super clean and updated. And the views are great! I would not hesitate to stay here the next time im down.

Review collected in partnership with DoubleTree by Hilton
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Thank Tara C
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Tara, thank you for the fantastic rating and for the wonderful review! We were happy to welcome you back for another outstanding stay at our newly renovated DoubleTree by Hilton Hotel Jacksonville Riverfront. Having a guest return to our hotel is the highest praise we can receive, and we appreciate you for your patronage. We look forward to your next...

Sarasota, Florida
Reviewed 1 week ago

staff very friendly, very efficient, best view, comfy beds, great cookies at the front desk! The hotel restaurant is just ok, not great, but was fine, and I only ate there 2 x. the boardwalk on the river is quite beautiful and serene, walk to restaurants on the water

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Thank amjosamgab
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront a part of your travel plans. We are so happy to read you had an amazing stay and that you were especially impressed with our helpful associates and wonderful location. Your feedback is much appreciated, and we hope you will make us your home any time you are in Jacksonville...

Milwaukee, Wisconsin
Reviewed 1 week ago

Ok-not the best-over promised room view and location. Check in was super late. Very disappointing. Will not return unless conditions improved. Noisy and not accommodating, wish front desk would have done more

Review collected in partnership with DoubleTree by Hilton
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Thank Katie R
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear Katie R, Thank you so much for your feedback. Our team strives to ensure an exceptional experience for each guest, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Shawn D. Frisbee General Manager

Greenville, South Carolina
Reviewed 1 week ago via mobile

Stayed here on the way home from Disney; had to call for someone to assist at desk at check in, asked if any upgrades were available and was placed in a one bed room facing river.... while my family of 3 stood beside me :) when we came back down to ask for a room with two beds she became...

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Thank ryanjust
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you very much for staying with us and providing your feedback. Please accept our apologies for the unfavorable experience you had at our hotel. Your feedback will be shared with our team to prevent similar mistakes in future. Please allow me some time to review your reservation and I will be in touch. We hope you will give us...

Southfield, Michigan
Reviewed 1 week ago

Rooms could use a little updating, but overall comfortable beds and okay desk space at which one could work. The staff was very friendly and the breakfast was phenomenal. I recommend this location to anyone traveling for business.

Review collected in partnership with DoubleTree by Hilton
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Thank A922KUjohns
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

We appreciate you choosing the DoubleTree by Hilton Hotel Jacksonville Riverfront while on business. It is great to read that you were impressed with our friendly associates, the breakfast we serve, and especially with the bed in your room. Thank you for your recommendation, and we hope to see you again soon. Shawn D. Frisbee General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. Fully renovated in 2015, the hotel features all non-smoking guest rooms with walk-out balconies, stunning views, and complimentary wireless internet. Amenities include two restaurants and bars including Ruth's Chris Steak House. Additional dining options include a all day dining at St. John's Provision Co. and room service. The hotel also features a riverfront pool and 24-hour complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 

Additional Information about DoubleTree by Hilton Jacksonville - Riverfront

Address: 1201 Riverplace Blvd, Jacksonville, FL 32207-9009
Region: United States > Florida > Jacksonville
Price Range: $163 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Jacksonville - Riverfront 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, TripOnline SA, Cheap Tickets and getaroom.com so you can book your DoubleTree by Hilton Jacksonville - Riverfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
Hotel Style:
#4 Green Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Jacksonville - Riverfront staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Jacksonville - Riverfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room overlooking the St. Johns River”
JeffBreedlove, 14 Apr 2017 | Read review
“Definitely ask for riverfront!”
  • It was an awesome stormy night
jpennett, 18 Feb 2017 | Read review
“Ask for a Riverside room but away from the bridge otherwise you hear all the traffic”
EllenV377, 17 Feb 2017 | Read review
“River view is the best!!”
gailkib, 14 Feb 2017 | Read review
“River view”
hjbear23, 13 Feb 2017 | Read review
5 of 5