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DoubleTree by Hilton Jacksonville - Riverfront

Booking.comUS$107*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$107*
US$107*
US$107*
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DoubleTree by Hilton Jacksonville - Riverfront
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542 Reviews from our TripAdvisor Community

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Showing 537: English reviews
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Upper Marlboro, Maryland
Reviewed 2 days ago NEW

The hotel was very nice and had a nice pool area that we were able to enjoy during our girls weekend trip. We sat around the pool and had drinks and enjoyed the nice weather. The rooms were very nice also.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tonip762
St. Augustine, FL
HOTEL’S FAVOURITE REVIEW
Reviewed 11 March 2017 via mobile

...renovated with a motivated staff. Hotel completely full so we only got a standard room (not Honors or suite) #931. Nonetheless spacious, light, perfect condition. No refrigerator or microwave, though. Reception and bell staff make extra proactive efforts. Good attitudes make a difference in our comfort. Huge fresh juicy blueberries at breakfast plus all usual goodness of a Doubletree breakfast,...

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Helpful?
1Thank PedroSpiller
About Hotel's Favourite Review
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for being loyal to our brand and choosing to stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are glad you had an excellent stay and that how convenient it was for you to be able to enjoy a delicious meal in-house! It's good to know you were impressed with the service provided by our staff. I will...

Atlanta, Georgia
Reviewed 6 days ago NEW

scheduled a stay at the Doubletree during a multiday trip. checkin time was 4pm. Arrived at 3:30 and told room was not ready. Waited in lobby till 4:45 until able to get in room and unpack which set back all our plans. Room was clean and had a nice river view. After this incident, front desk staff was very helpful....

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Helpful?
Thank sasob3149
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear sasob3149, Thank you for being our guest and for taking the time to share a review of your stay. We are pleased to hear you enjoyed our clean room and wonderful view but we are very sorry for the delayed check-in. We try very hard to ensure our rooms are ready upon arrival so we apologize for missing the...

Johnston, Iowa
Reviewed 1 week ago NEWvia mobile

Stayed at this hotel for a work function. Was adequate in that the room was standard in a hotel that may need refreshed. Meeting rooms pleasant but nothing special. Nice location but could use some refurbishment. Staff at the bar not particularly friendly or efficient. Would not return for a personal trip.

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Helpful?
Thank WhitelawK
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear WhitelawK, Thank you for sharing a review regarding your recent visit. We are glad your stay was adequate and we apologize for any missed opportunities. We are always striving to improve our services so we hope to welcome you back in future. We are glad your stay was OK, but we hope you can visit us again and we...

Augusta, Georgia
Reviewed 1 week ago NEW

Enjoyed my time at the doubletree,the pool,restaurants,hotel staff,bellman,I really enjoyed the balcony in my room.you can go outside your room,without going downstairs.i had medicine that needed to be refrigerators do.and the staff saw to it was taking care of.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Emma A
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Emma, thank you for choosing DoubleTree by Hilton Hotel Jacksonville Riverfront. We are happy to know we exceeded your expectations and met all your needs with friendly smiles and prompt service. Thanks for the five-star rating, and we hope to see you whenever your travels bring you this way again! Shawn D. Frisbee General Manager

Reviewed 1 week ago NEW

The wedding we went to arranged stay here. Overall accommodating place however our AC didn't seem to be working properly. It remained at 77 the whole time despite cranking down to 60. Friends informed us that the electricity went out for several hours while we were at the wedding. I'm sure this would of been inconvenient if we were in...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank lerissaa2017
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear lerissaa2017, Thank you for staying with us and for sharing a review. We are very sorry for the AC issues you experienced. Our maintenance team will address this concern right away. We appreciate you bringing it to our attention and we hope to have the honor of welcoming you back in future. Shawn D. Frisbee, General Manager

Brick, New Jersey
Reviewed 1 week ago NEW

. To: General Manager Shawn Trisbee Double Tree by Hilton 1201 Riverplace Blvd Jacksonville, FL 32207 Dear Mr. Trisbee, I would like to commend Double Tree by Hilton for another fantastic stay at your hotel. My Stay could not have been more perfect. From the minute I entered the hotel I was greeted by Cory to take my luggage. He...

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Helpful?
Thank jryan323
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Joanne, thank you for the wonderful feedback! It is gratifying to see that you were pleased with your stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are fortunate to have a dedicated team of professionals, and we are happy to know that Cory, Brian, Traniko, Chris, Tomena, and our housekeeping team took good care of you. Your compliments will...

Maryland
Reviewed 1 week ago

Entry way kind of small and dated, but staff was extremely friendly and welcoming. Guest room was in good condition; some of it recently updated - some of it less recently updated - but overall the bed was comfy, the internet was reliable, the TV had a good selection of channels, and the bathroom in functioning order. The bathroom is...

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Helpful?
Thank Steve K
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear Steve, Thank you for sharing a review of your recent stay at our hotel. We are glad you enjoyed our friendly staff but we apologize for not meeting your expectations in a few areas. We are consistently working to improve the guest experience so we appreciate your valuable feedback. Ultimately, we are happy to know you would return and...

Chicago, Illinois
Reviewed 1 week ago

I would recommend this hotel for both business and personal travel stay. Staff is excellent and courteous. Rooms were cleaned daily during my stay entire stay I never had to ask for my room to be cleaned or for towels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank annapH9920AL
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront a part of your travel plans. We appreciate you letting us know how much you enjoyed your stay with us, and that we met all your needs with friendly smiles and prompt service. Thanks for the recommendation, and we look forward to serving you again soon. Shawn D. Frisbee General...

Reviewed 1 week ago

The room was very nice. The view of the River and the Landing is great. I have three main complaints about them. first, they charged me an additional $200 charge for nothing. when i asked about it, the night manager had no explanation. So when i asked the morning manager, i was told it was a "deposit" in case I...

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Helpful?
1Thank Saundra F
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear Saundra, Thank you very much for staying with us and taking the time to leave feedback. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. The $200 is a temporary hold to cover any incidentals, in the event you incur any during your stay. If no incidental charges were...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
DoubleTree by Hilton is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. Fully renovated in 2015, the hotel features all non-smoking guest rooms with walk-out balconies, stunning views, and complimentary wireless internet. Amenities include two restaurants and bars including Ruth's Chris Steak House. Additional dining options include a all day dining at St. John's Provision Co. and room service. The hotel also features a riverfront pool and 24-hour complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 

Additional Information about DoubleTree by Hilton Jacksonville - Riverfront

Address: 1201 Riverplace Blvd, Jacksonville, FL 32207-9009
Region: United States > Florida > Jacksonville
Price Range: $165 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Jacksonville - Riverfront 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Hotwire, Travelocity, Priceline, Orbitz, Cancelon, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your DoubleTree by Hilton Jacksonville - Riverfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
Hotel Style:
#4 Green Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Jacksonville - Riverfront staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Jacksonville - Riverfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for river view”
sasob3149, 17 May 2017 | Read review
“The River View is fantastic........ Waking up in the AM with Coffee on my balcony watching the Dolphins in the water, Heaven”
jryan323, 16 May 2017 | Read review
“Rooms with a riverside view are worth the upgrade!”
799jeffreyc, 11 May 2017 | Read review
“Make sure you are a hotel honors member and get a riverview suite if you can”
761aisham, 7 May 2017 | Read review
“Get a room overlooking the St. Johns River”
JeffBreedlove, 14 Apr 2017 | Read review
5 of 5
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US$107* /night
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Prices are for 1 room, 2 adults
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