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DoubleTree by Hilton Jacksonville - Riverfront

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DoubleTree by Hilton Jacksonville - Riverfront
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465 Reviews from our TripAdvisor Community

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Showing 461: English reviews
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Tallahassee, Florida
Reviewed yesterday NEW

Usually enjoy this hotel but this time wasn't so good. Staff were excellent and accommodating. No hot water in the morning for shower and shower handle was loose and just spun around with no specific on or off. Bed skirts were really dirty with visible stains. Sliding glass door to balcony had a broken lock, but latch worked. Room could...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank maramL963FD
Treasure Island, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

The staff is excellent at this hotel and the breakfast is also great. There is a Ruth's Chris Steakhouse in the hotel which was excellent. The location is perfect on the river with a shuttle boat service out back. There are several stops that the boat makes and you can get off. There is also a nice boardwalk area out...

Review collected in partnership with DoubleTree by Hilton
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Thank MD S S
About Hotel's Favourite Review
00gC, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for the wonderful review of your stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are so delighted to know that you loved our central location which was perfect for your needs, the convenience of having Ruth's Chris Steak House on our property, as well as our attentive associates who took great care of you. It was our...

Atlanta, Georgia
Reviewed 2 days ago NEW

Rooms were dirty. Thick layers of dust on AC that made it clear it hadn't been cleaned in a very long time. You could tell the hotel did not care about the condition of the rooms. I can't believe their cleaning staff are allowed to do this kind of job. I would definitely not stay here again.

Review collected in partnership with DoubleTree by Hilton
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Thank GottaLoveItAll
Orlando, Florida
Reviewed 3 days ago NEW

Terrible experience at this hotel. I was in the shower and the glass door shattered. No notice. Nothing touching it. Pictures below. It caused cuts all on my body and feet. Liberty Mutual Insurance is denying any liability. Mr. Boatwright, who I was told is the person that I must contact, is not replying to my emails. This was an...

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Thank Soypielcanela
Spring Hill, Florida
Reviewed 1 week ago

This place is excellent. Convenient to lots of restaurants, Beautiful view on the river, very friendly staff and the service was outstanding. My only knock if it is one is the Ruth's Chris steak house is soooo overpriced I chuckled when I saw the over $115 Rib eye steak. Other than that I will definitely be back.

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Thank jpennett
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

We are so glad you chose DoubleTree by Hilton Hotel Jacksonville Riverfront for your stay. It is wonderful to know you loved our helpful service and the location of our hotel. We hope the positive aspects of your stay will bring you back to our hotel again. Thanks for being our guest. Shawn D. Frisbee General Manager

NYC
Reviewed 1 week ago

Hotel property is very decent -not luxury, but certainly comfortable. I'm giving 5-stars because the service was great - front desk couldn't have been more accommodating and friendly and we really appreciated it.

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Thank Ellen V
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Ellen, thank you for being our guest at the DoubleTree by Hilton Hotel Jacksonville Riverfront. I'm glad our hotel was comfortable for your stay and how much you enjoyed the exceptional service provided by our staff, especially our Front Desk associates. We appreciate your business and look forward to seeing you soon again! Shawn D. Frisbee General Manager

Fairfield, Connecticut
Reviewed 1 week ago

The facility was quite nice and the location was great, right by the river walk. The room and the breakfast were quite pricey. My biggest complaint of all was the fact that the room was very noisy. I was on the tenth floor of the hotel, however, I could still hear the cars as they went by, not to mention...

Review collected in partnership with DoubleTree by Hilton
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Thank andrewmK391CQ
00gc, General Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Dear Andrew, Thank you for taking the time to share your experience about your recent stay at our hotel. Our goal is to provide a comfortable night's rest. We are sorry that your sleep was disrupted by noise from the street and we weren't able to fix the issue to your satisfaction. Please know we have rooms located in different...

Ponte Vedra, United States
Reviewed 1 week ago

Stayed in a river front junior suite with a great view of downtown and 2 bridges. Very beautiful. Hotel is close to dining and shopping in Five Points and Avondale. Spacious comfortable room. Staff was very kind and very friendly. Hotel restaurant is "hotel average".

Review collected in partnership with DoubleTree by Hilton
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Thank T6509JTrobertw
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for staying at the DoubleTree by Hilton Hotel Jacksonville Riverfront. Your positive comments about our friendly associates are greatly appreciated and thanks for highliting the beautiful view of the city. It was a pleasure hosing you, and we hope to have the opportunity to welcome you back soon! Shawn D. Frisbee General Manager

South Portsmouth, Kentucky
Reviewed 1 week ago

We enjoyed our stay. I was traveling for business but we have family in the area so my husband and son tagged along. We were very empressed with how friendly and accommodating the staff were during our 5 night stay. Our housekeeper even left a get well note for my son when she discovered he was sick during our trip....

Review collected in partnership with DoubleTree by Hilton
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Thank 812tamiv
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

We appreciate you taking the time to review the DoubleTree by Hilton Hotel Jacksonville Riverfront. We are committed to extending hospitality that exceeds guests' expectations so they will come back whenever their travels bring them to Jacksonville. Your kind remarks are an encouragement to all of us. We look forward to seeing you and your family again for another outstanding...

Port St Lucie, United States
Reviewed 1 week ago

All the help where extremely nice and polite. Great view of Jacksonville. Ruth Chris Steak House had excellent food and service. The lounge was great to watch SuperBowl. Would like the lounge to have a couple more TV's

Review collected in partnership with DoubleTree by Hilton
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Thank R809RCmichaelf
00gc, Manager at DoubleTree by Hilton Jacksonville - Riverfront, responded to this review

Thank you for taking the time to review the DoubleTree by Hilton Hotel Jacksonville Riverfront. We are committed to extending hospitality that exceeds guests' expectations, so we are glad to know you had a wonderful stay. We also appreciate you recognizing the food we serve at "Ruth's Chris Steak House" and look forward to seeing you again for another outstanding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton is a downtown hotel where an exceptional locale blends with an array of amenities, personable service, and a better night's sleep. Fully renovated in 2015, the hotel features all non-smoking guest rooms with walk-out balconies, stunning views, and complimentary wireless internet. Amenities include two restaurants and bars including Ruth's Chris Steak House. Additional dining options include a all day dining at St. John's Provision Co. and room service. The hotel also features a riverfront pool and 24-hour complimentary business and fitness centers. With the perfect combination of amenities and services, all you'll have to do is sit back, relax, and indulge. ... more   less 

Additional Information about DoubleTree by Hilton Jacksonville - Riverfront

Address: 1201 Riverplace Blvd, Jacksonville, FL 32207
Region: United States > Florida > Jacksonville
Price Range: $162 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Jacksonville - Riverfront 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Travelocity so you can book your DoubleTree by Hilton Jacksonville - Riverfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
Hotel Style:
#4 Green Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Jacksonville - Riverfront staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Jacksonville - Riverfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely ask for riverfront!”
  • It was an awesome stormy night
 of 5 bubbles jpennett, 18 Feb 2017 | Read review
“Ask for a Riverside room but away from the bridge otherwise you hear all the traffic”
 of 5 bubbles EllenV377, 17 Feb 2017 | Read review
“River view is the best!!”
 of 5 bubbles gailkib, 14 Feb 2017 | Read review
“River view”
 of 5 bubbles hjbear23, 13 Feb 2017 | Read review
“River side has better views”
 of 5 bubbles I2695TOryanm, 9 Feb 2017 | Read review
5 of 5