We had stayed here before and the hotel was as we remembered it-outdated and a bit dilapidated. However, the staff was phenomenal. Special Kudos to Jack, who rescued us from the clutches of a shady third party travel site, helped us personally with directions and parking, and went above and beyond. Kathy was prompt and friendly, as was John.
I have NO idea where the rooms are that were featured in the Expedia photos, but ours looked nothing like it. We only stayed here because the wedding party recommended it and NO ONE had a room that looked like the pictures. I get that this a very old hotel, but it's in serious need of a complete renovation. It's dirty, dingy, has sticky floors and a filthy elevator. I hope we don't get sick from the dirt + dust filled venting since the AC was on constantly given the 90+ temps. The furniture was old and beat up and no working phone to call the front desk We were fortunate enough to get a room facing an alley, because the front facing room are VERY noisy with motorcycles and partying people.
Hotel wasn't what I had expected. Jack at the front desk was awesome made us feel very welcomed. An item got left behind in the room and while it's our fault it got left behind I was told I would get an email with tracking number and never got it and now my package is lost and I can't track it. Hope I get it soon.
My family stayed for one night (two rooms) at this hotel, and we will not be returning. The floor was sticky, the curtains were missing on one window and falling off the rod on the other window, there were stains on the lampshades, holes and missing paint on the walls, no filter holder in the coffee maker, and in the bathroom the floor tiles were cracked along with stains in the toilet, sink, and bathtub. We chose not to use the shower or bath. I also found out that I was charged a $9.95 "service fee" for each room above the cost of the room rate. We did not use the internet or receive any services during our brief stay. That last charge felt like salt in the wounds after a disappointing stay at this property.
We had a wedding in Maryland on Saturday, May 29th. Most of us stayed at the Canopy by Hilton, which is a brand new hotel that completely blows this one away. Not all of our guests wanted to spend that much money, so this hotel was our economy option. Don't let the fancy "Ascend Hotel Collection" brand fool you. It's Choice hotels, which is pretty much bottom of the barrel. So we had two of our guests staying at the AFI. That night, I assisted one of them with getting checked in as I had booked her room on my Amex and hadn't had a chance to list her as the guest through Amex Travel. The guy at the front desk was a real piece of work. After I checked her in, I was walking around the lobby admiring some of the colonial art, etc. The guy literally creeped up behind me and then told me the area of the lobby I was in was closed. It sort of felt like he thought I was looking to vandalize the place or steal some pictures off the wall or something. So I left that area and returned to the main lobby where my wife was and continued waiting for the other friend of ours that was staying there. He then says I need to wear a mask. Now that's fine except this is a good 30-40 minutes after I arrived (without a mask). So this clearly didn't have anything to do with wearing a mask. So my wife and I left to wait outside for the other guest we had staying there. Bottom line - if you're going to hire low quality people with a ghetto mentality to be the face of your hotel, then you're probably not going to be the owner/operator for very much longer. Based on the other reviews I've read regarding the need for substantial renovations, this place will most likely need to be sold to a new owner with a substantial PIP (property improvement plan), new management, and a new flag (brand of hotel) in order to be viable again. Until that happens, I'd steer clear of this one. It has a lot of potential with its location and historic setting. Someone will buy it and hopefully turn it around.…