Iris Garden Inn
347 Main St, Savannah, GA 31408-2208
Lowest prices for your stay
US$113
Fully refundable before 23-06-10
US$113
Fully refundable before 23-06-10
US$113
US$77
Hotels.comUS$113
TravelocityUS$113
PricelineUS$113
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About
#77 of 129 hotels in Savannah
Location
Cleanliness
Service
Value
Brand new hotel in savannah Ga . If you are looking for a Savannah hotel just three miles from the historic district, our Iris garden Inn Savannah/Garden City hotel is just the place. We offer comfortable, affordable accommodations whether you are with us just one night, or are planning to stay and enjoy the area. we offer complimentary shuttle to downtown and Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast buffet
Vending machine
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Russian
Location
347 Main St, Savannah, GA 31408-2208
Getting there
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333Reviews3Q+A41Room tips
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Great location and overall. Love the area. Not sure what to add to make it the 200 words minimum for a review. Always a great stay when in the area. Friendly staff and good service. Very quiet environment. Staff is helpful with your needs. Happy
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded 4 weeks ago
Hi Chris B, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked on a third-party site as it was recommended by them. First, it's in a weird part of town, and confusing to get to. Second, the lobby looked Okay, but when we got off the elevator I was completely thrown off guard. There was paint missing from the walls EVERYWHERE. Once we got into the room it just kept going downhill. Two double beds, which these days a "standard" room is two queens. Again, Paint missing everywhere, a super cheap vinyl roll-down shade, and everything just felt like maybe it was nice when they opened, but no one made any effort since that time to keep the place up. THE WALLS ARE PAPER THIN! I could hear the people next door talking like they were sitting next to me, and later that night......heard someone snoring so clearly we may as well have been sharing a room. This place was the type where you definitely check the beds for bugs, and that is not what they are portraying themselves as online, nor is that the price point they are at.…
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Room Tip: Choose a room somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Nov. 5, 2022
Hi alie258, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; we hope that this will be the case during your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
THIS HOTEL IS A PIT! IT IS IN DEPLORABLE CONDITION, SO HORRIBLE THAT WE COULD NOT STAY IN THE ROOM. I TOLD THE DESK AND THE HOTEL REFUSED TO REFUND OUR MONEY! I HAVE WORKED IN THE HOTEL BUSINESS FOR 25 YEARS AND THIS WAS THE MOST DISGUSTING HOTEL I HAVE EVER SEEN!
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Oct. 29, 2022
Hi 874connien , Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I understand that you would like to request a refund, but the only people who can approve that are Upper Management. I would suggest calling the hotel and asking for some help from a manager, if you have not already done so. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five star experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived at the hotel on May 28th, unbeknownst to me, my friend and I were placed in dog friendly rooms, 118 and 119. In addition to having severe allergies to pet dander, we were appalled at the odor in our respective rooms. We returned to the front desk to make it known there were issues with our rooms. Stains, odors...general conditions. We asked if we could be changed to different rooms. We were advised they would have to check with management. It was at that time; we realized the hotel does not provide free daily shuttle service to downtown Savannah as advertised on the Agoda website. After a day of traveling, we were hungry and decided to utilize the shuttle so we could eat. When we did not hear back from the hotel, we called back after dinner, we were advised it was too late to change rooms. At that point, we knew we could not stay in those rooms and inquired about cancelling the remainder of our stay and seeking accommodations elsewhere and receiving a full refund. We were advised it was too late for a refund for that night but management would be consulted about issuing a credit through the 3rd party Agoda for the remainder of our trip. The next morning, we again went to the Front Desk. The person was very nice and professional but she had no idea what we were talking about. We had to start over explaining all the issues that we had. We spoke with a Manager, who advised us we were placed in dog friendly rooms and she was surprised we were placed there since we did not have animals with us, She then said she would speak with the General Manager to see what could be done. At this point, we were so disappointed in not only our rooms but also in how the situation was handled, we decided to book, through Agoda, another property, Mrs. Savage returned to the Front Desk and was advised since we had booked through a 3rd Party, (Agoda) a refund could not be issued. At that time, we requested to speak with the General Manager directly. A short time later, she came over from the other property. When we spoke with her, she was puzzled why the Front Desk did not advise us she had authorized the changing of the rooms. She offered to move our rooms for the remainder of the stay. At that point, we were so upset and that still did not address the lack of free shuttle service to downtown Savannah, we had decided to make other arrangements, The General Manager advised us she would consult with the owner, to see how this could be resolved, A short time later, I received a call from the General Manager, that she had made an "executive decision" and made an exception to their policy to refund the remainder of our trip. We were very appreciative. We were advised to contact Agoda for this refund and the hotel would approve it. Mrs. Savage contacted Agoda and received her credit of $267.64. However, when I contacted Agoda, they were advised the refund had only been issued to Mrs. Savage for her room and not my room, I reached out both via email and through phone calls, to get this corrected. On the 31st of May, I received a call from the General Manager, that she claimed she was unaware that we were actually staying in two separate rooms?? I was advised at that time, she would consult with the owner to get this resolved and I would hear back from her by Friday, June 3rd. Months have passed. I have called numerous times and sent numerous emails. I even sent a certified letter to the Owner. To this day, I have not received an acknowledgement nor a refund.…
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Sep. 29, 2022
Hi Monaliza , Thank you for sharing your experience, and were terribly sorry to hear of your disappointment with our hotel. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst hotel I ever stayed in my life what a s*** hole cockroaches spiders sheets that have been on the bed for like 2 weeks without being changed the pillows with nasty I was in there for 5 minutes I walked out canceled my my room got another room they walked us into room and mildew the window sills are full of dirt nasty do not recommend unless you're a bum and homeless
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Jul. 17, 2022
Hi Mike , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the unfortunate incident that you experienced regarding the visit of unwelcome pests to your room. We appreciate that you’ve taken the time to point out the possibility of a pest problem. We are also very sorry for the housekeeping issues that you experienced when staying with us. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I read all the reviews and choose to stay at the Iris Garden Inn due to them. I knew it was not close to the action but didn't mind because it had good reviews. This hotel had a nice staff and the lobby was updated. That is where the positives end. The hotel is very dated and dirty. Carpet is filthy, walls are dirty and no one ever cleaned our room.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Jun. 9, 2022
Hi Ameghanm, Thank you for sharing your experience, and we are sorry we didn't provide the level of service that you've come to expect. We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My best friend and I recently were in Savannah for a girls trip. She paid extra to "check in early" since we arrived earlier than expected and had a concert to attend the evening upon arrival. We walked into the lobby and had to find someone since no one was at the front counter. Once we found someone, she bluntly told us we couldn't check in until 1:00. When my friend asked about having a seat and waiting in the "restaurant" part of the hotel, the woman said no because the chairs were already up and pointed to a sorry looking chair/loveseat we could sit on to wait. Everything about this hotel was disgusting. My best friend's daughter saw a dead cockroach in the lobby, the hallways and our room smelled. It was dark and dingy and just filthy. The staff were un accommodating and not friendly. We left and stayed at a Holiday Inn Express which was lovely! Save yourself the time, and money (because my friend didn't get a refund) and book at the Holiday Inn Express before coming anywhere near this place!…
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: No good rooms. They smelled.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Jun. 3, 2022
Hi Meggaum, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. You expect and deserve a completely clean hotel room every time you stay with us. We are sorry for any rudeness or insult that you encountered with our staff. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel appeared to be a very charming location and upgrade from a Days Inn or Best Western. Understatement :( Upon entry to the lobby it was in need of major paint touch up on the walls along with 1 large faux leather sofa in very shoddy condition. Upon check into our 2 queen room the refrigerator and microwave were non-working. I asked for a room switch which was accommodated. The breakfast was nothing more than fruit cups, yogurt, dry cereal and packaged muffins. No milk was available during early morning breakfast as they had run out. Things happen to say the least but from mere observation the hotel lacks attention to detail and attentive management. It was a waste of money.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Savannah is busy year round especially major holidays. Use Lyft and Uber or your legs to get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Jun. 2, 2022
Hi Char, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are glad you found our location to be convenient, though your impression of our breakfast service and amenities are quite distressing. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. We want you to experience the best value for your money, to feel comfortable, and have your expectations exceeded; we hope that this will be the case during your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a nice hotel for a budget. I stayed here with my 3 young cousins for a weekend trip to Savannah. I enjoyed the complementary breakfast and free shuttle to and from downtown Savannah. That was really helpful! The hotel was nice and clean. The towels were not the softest or big so that was my only true complaint. The staff was super nice and helpful!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Apr. 27, 2022
Hi Teryn, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so happy to learn that you enjoyed our staff's hospitality, and breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We look forward to seeing you and your cousin again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Front desk substandard. We waited 10 minutes while she was on the phone allegedly with the police dept. At check-in, we were informed that there was an extra $15 charge for our prepaid room! We asked about the free shuttle and were told that it only runs on Friday and Saturday! One of the reasons we chose this property was because of the shuttle. The property is advertised as a “luxury” hotel. It is closer to a Motel 6. Our room is small and cramped. The comforter is ragged and torn in several places! The walls are scarred. The bathroom is small and the tub is dirty. The freezer needs defrosting. On the positive side, the AC system works well.
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Date of stay: April 2022
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Other at Iris Garden Inn
Responded Apr. 27, 2022
Hi Dittoofred, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Rest assured that your comments about the amenities that need attention as we work towards updating and improving have been shared to foster improvements. For this reason, we hope to have the opportunity to deliver you a pleasant experience on a return visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Iris Garden Inn Price Range | US$86 - US$151 (Based on Average Rates for a Standard Room) |
|---|---|
Iris Garden Inn Address | 347 Main St, Savannah, GA 31408-2208 |
Iris Garden Inn Location | United StatesGeorgiaGeorgia CoastSavannah |
Iris Garden Inn Number of rooms | 65 |
Iris Garden Inn Class | 3 Stars |
Phone Number | +1 912-777-5002 |
Number of Reviews | 333 |
Languages spoken | English, Russian |
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Frequently Asked Questions about Iris Garden Inn
Which popular attractions are close to Iris Garden Inn?
Nearby attractions include INTIMATE CELEBRATIONS ROMANCE BOUTIQUE (1.1 km).
What are some of the property amenities at Iris Garden Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Iris Garden Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Iris Garden Inn?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Iris Garden Inn?
Conveniently located restaurants include Smokey's Bar-B-Q, Smokey's Bar-B-Q, and Garden City BBQ.
Are there opportunities to exercise at Iris Garden Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Iris Garden Inn have an airport shuttle?
Yes, Iris Garden Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iris Garden Inn have airport transportation?
Yes, Iris Garden Inn offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Iris Garden Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Iris Garden Inn offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.