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Comfort Inn & Suites - Fort Smith

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Comfort Inn & Suites - Fort Smith
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178 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Phoenix, Arizona
Reviewed 15 July 2015 via mobile

From the friendly and expedient check-in, you knew you were in for something great here at this CI. I was spot on as I wandered the fresh and clean building on my way to my room. Throughout my stay, I was greeted by hotel employees with warmth and cordiality. The room was spotless and had a refrigerator and extraordinarily strong...

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Helpful?
Thank beeedell
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear "Remarkable Property Trip Advisor Reviewer," WOW! Thank you for your positive review! We make an effort to not just “say” we are a Platinum Award Winning Property; our team strives to “show” you a Platinum Experience! Our team is truly one of kind and I’m delighted to print off your feedback so that I can share it with everyone!...

Laramie, Wyoming
Reviewed 8 July 2015

We recently visited Fort Smith when our daughter and son-in-law welcomed a new baby. When baby came, the family's washer and dryer broke down, so the staff of Comfort Inn kindly allowed us to help with new baby laundry at the hotel's facility. We were treated so well, more like family than customers. The word "guest" is taken very seriously...

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Helpful?
Thank Jeanne V
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear “Jeane V,” Thank you for taking time from your day to share your experience with us! In your words, “We were treated more like family than customers.” Our guests are very much like our family! We want every minute of your stay to be packed with comfort and a sense of “home.” My team understands that our business requires...

Tulsa, Oklahoma
Reviewed 7 July 2015 via mobile

So we didn't really know what to expect, we had never been in this area or saw this hotel before we booked. We were so relieved and happy when we saw our room! It was by far the most updated / stylish room we have seen for the price. Everything looked like it was good quality and craftsmanship. We loved...

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Helpful?
1Thank Gabby C
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear “Gabby C,” Thank you for your time and valuable feedback! Your experience is what each member on my team strives to deliver daily! We believe in offering you Comfort & Class and we’re delighted that you found our hotel “updated and stylish.” I will be sure to share your response with my entire team! If you’re in our area...

Reviewed 7 July 2015 via mobile

Nine members of our family with my two little granddaughters traveled to Texas from Illinois for my son's wedding. We stopped on the way down in fort smith and again on the way back. The hotel is amazing! It is clean, the beds are the most comfortable and clean beds I've slept on in a hotel. The staff was exemplary....

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Helpful?
Thank Marcy U
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear “Best Hotel In Years Reviewer,” Thank you for taking a moment to share your experience with us and Trip Advisor! We take a great deal of pride in the level of services that we offer and your feedback means that we’re on the right path! As a 2nd time Platinum Award Winning Comfort Inn & Suites we are constantly...

Clarksville, Arkansas
Reviewed 5 July 2015

The experience I had with this hotel was one of the best I have ever had. The hotel itself was extremely nice and exceptionally clean. The staff went out of their way to ensure that we were well taken care of.

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Helpful?
Thank Jackie N
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear "Jackie N," WOW--"One of the best experiences I have had," is the title you use to describe our property! Your response is exactly what and why we work so hard! Knowing that you felt "taken care of," is our job as hospitality professionals, and your feedback means we're on track! If your travels bring you to Fort Smith again...

Reviewed 18 June 2015

I recently took 14 parents and students to Fort Smith to a high school band event and stayed at the Comfort Inn. I have never received such kindness and hospitality as I did with the general manager, Desiree Arizmendi, and her staff. From the moment we got there she greeted us with a smile and welcomed us with water and...

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Helpful?
Thank Timothy W
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear "Amazing Hospitality Reviewer," I want to personally thank you for taking the time to share your experience with us, and in such great detail! It was a true pleasure to serve you and your AMAZING 14 parents and students while you were in town! We are a team of hospitality professionals and we strive to ensure that you not...

Newnan, Georgia
Reviewed 11 June 2015

We stayed in this hotel twice on a recent road trip from Georgia to Albuquerque, New Mexico. The hotel experience each time we stayed was very different. Our first stay was on June 1, 2015. That time the hotel was not very crowded and we were upgraded to a very nice suite. Roomy, clean and furnishings and fixtures looked new....

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Helpful?
1Thank SteveinGA5
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear SteveinGA5, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. Thank you for sharing that your first experience was a "4 or 5," because this level of service is what we want for every guest staying with us. Your first visit is typical of our hotel, however, what...

Reviewed 28 May 2015

I travel to Fort Smith for business on regular basis, for up to 4 nights each trip. I stayed in few other hotels, but from now on Comfort Inn will be my first choice. The hotel is quiet, the rooms are clean and the beds are very comfortable. The friendliness of the staff impressed me the most. Upon my arrival...

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Helpful?
Thank Genghis K
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear GenghisK, Thank you for taking a moment from your day to share valuable feedback with us and fellow Trip Advisor readers! In your review we believe YOU put it best, "the hotel is quiet, the rooms are clean and the beds are very comfortable. The friendliness of the staff impressed me the most. Upon my arrival they offered me...

Springfield, Ohio
Reviewed 27 May 2015

I travel to Fort Smith on business once every quarter, and always stay at the Comfort Inn and Suites. I consider it one of the best-run hotels I've experienced. The staff is friendly, helpful, and professional, the hotel clean and efficient, and the rooms quiet. Because I always stay for a week at a time, I appreciate the laundry room...

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Helpful?
1Thank FoxyBuckeye2015
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear FoxyBukeye2015, Thank you for taking the time to write a review of our property! We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every single day, to provide quality customer service! I'll be sure to share your positive remarks with my team! When we say, "thank...

Reviewed 26 May 2015 via mobile

Rude at front desk. Psid wxtra for king size bed smd git handicap room that had shower that sprayed water straight out on floor. Not helpful at all. Instead asked if they wanted us to call another hotel instead of fix problem. I would not stay here again!!!!!!!!!

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Helpful?
Thank Hotelvizitor
Desiree A, General Manager at Comfort Inn & Suites - Fort Smith, responded to this review

Dear Hotelvizitor, Thank you for taking the time to share your experience with us regarding your most recent stay. We truly value the opinions of our customers and we apologize that we did not meet your expectations. It comes as quite a surprise to see the word "rude,"to describe our hospitality team. If you scroll past your response you will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Comfort Inn & Suites - Fort Smith

Address: 6500 Rogers Ave, Fort Smith, AR 72903-3950 (Formerly Fort Smith Inn & Suites)
Region: United States > Arkansas > Fort Smith
Price Range: $114 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites - Fort Smith 2.5*
Number of rooms: 83
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Also Known As:
Comfort Inn & Suites - Fort Smith Hotel Fort Smith
Comfort Inn And Suites - Fort Smith
Hotel Style:
#1 Business Hotel in Fort Smith
#2 Romantic Hotel in Fort Smith
#3 Family Hotel in Fort Smith
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Questions & Answers

Questions? Get answers from Comfort Inn & Suites - Fort Smith staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south are quieter, ice machines on 1st & 3rd floors.”
 of 5 bubbles 264billj, 24 Jul 2016 | Read review
“ask for room away from Rogers Ave and away from front driveway (away from Buffalo Wild wings.)”
 of 5 bubbles JeffreyY806, 14 Jul 2016 | Read review
“Ask for a room not facing Royal.”
 of 5 bubbles O3905KGlindac, 29 Jun 2016 | Read review
“We were on the second floor. The A/C was noisy but bearable.”
 of 5 bubbles 513paulinee, 25 Jun 2016 | Read review
“Request a room that is not facing Rogers Avenue. It is quieter.”
 of 5 bubbles Anita767, 21 Jun 2016 | Read review
5 of 5
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