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DoubleTree by Hilton Fort Smith City Center

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DoubleTree by Hilton Fort Smith City Center
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13 Reviews from our TripAdvisor Community

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Showing 13: English reviews
texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW via mobile

Travelled to this hotel the week of thanksgiving. The hotel is currently under remodel so the pool was not opened. If we had known this ahead of time, we probably would have picked a different hotel. Spent $77 on breakfast one morning, not worth it at all! Other than that, the hotel is very nicely updated and clean. We stay... More 

Helpful?
Thank reneewy
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you so much for much for taking the time to review the hotel. The hotel sincerely appreciate the nice comments regarding the hotel and staff. We pride ourselves on providing great service and amenities, and we are delighted that we have succeeded. Please accept my sincere apology for the breakfast cost and it will be my pleasure to have... More 

Alyangula, Australia
1 review
Reviewed 1 week ago

This hotel is in an incredible area, just one to two blocks from the city center/downtown as well as the National Park, just about 1/4 mile from the river front. All this pales though in comparison to the hospitality and friendliness of the staff. Michelle, Janna, & Ashley have greeted me warmly and friendly every time I have come in... More 

Helpful?
Thank rgraves2016
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you very much for your wonderful review. It is great to hear from our wonderful guests when have succeeded in exceeding their expectations. Your review gives us the motivation to continue to do what we love to do, which is giving our personal best to make the guests feel welcome and special. Again, thank you for your review and... More 

Carolina, Puerto Rico
2 reviews
Reviewed 1 week ago via mobile

I stayed in the hotel and I asked if I could have a refrigerator and a microwave and they immediately looked for a solution and in a short time , I had what I asked. The staffing are great kindness, next morning, I asked for another favor and they assist me immediately again. The shuttler service take you to most... More 

Helpful?
Thank 503eileena
Scranton, Pennsylvania
Level Contributor
10 reviews
7 hotel reviews
Reviewed 1 week ago

Hotel is smack dab in the middle of everything. Food and shopping all within walkig distance. Excellent restaurant recommendation by front desk staff. Front deak staff was well informed about the local area. Some issues with housekeeping. Although the hotel had just started operations as a Doubletree the level of attention to housekeeping items may have not een fully understood... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank PHParson
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to share your experience. The hotel sincerely appreciates your comments. You are completely correct, the hotel is located within one block of historic downtown Fort Smith which feature several choices of historic sites and museum, and we hope you had time to enjoy them. Your feedback is very important to us and it will... More 

1 review
Reviewed 2 weeks ago via mobile

Realized we left our jackets in the closet of our room within hours of checking out. Hoped to pay shipping and a reward to get them back. No returned calls from front desk or management from the first time we called (right after checking out) or each time we called the next few days. It was our fault for leaving... More 

Helpful?
Thank Melissa J
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to give your feedback. Please accept my sincere apology for any inconvenience you encountered after your departure. I have reached out to our housekeeping department to search again in lost and found. Be assured this is not the normal hospitality we extend to our guests. Your feedback is very important to us, and would... More 

Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

This was just recently remodeled since Hilton took over. The facility and rooms were very clean. It's connected to the conference center, which was nice, since this is why I was there. I will say the noise level in your room was a bit louder, because of the design of the hotel. The cookies they have are amazing. Hospitality was... More 

Helpful?
Thank Tony D
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you so much for much for taking the time to review the hotel and the DoubleTree cookies (you are completely correct, they are amazing). The hotel sincerely appreciate the nice comments about the clean accommodation, rooms and staff. We pride ourselves on providing great service and accommodation and we are glad to have succeeded. We truly appreciate your business... More 

Cabot, Arkansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

This hotel was very nice. clean and comfortable. They did go out of their way to accommodate us on such short notice on a football game weekend. After our first two locations said they were booked, we realized that there might not be another location. When we called, they said they had two room left and they put a hold... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kent U
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to write a great review of the hotel and staff. We sincerely appreciate the nice comments regarding the nice, clean and comfortable accommodation. The hotel staff are very pleased they have succeeded in showcasing the outstanding service they provide to each one of our customers. We would also like to invite you during your... More 

DE, United States
1 review
Reviewed 2 weeks ago

Newly purchased by Hilton, no parking onsite, food service was fair, under renovation so will be nice place to stay once completed. Perhaps should have finished some of the work before opening. Staff was friendly but since all new, could not tell you too much. No ATM, rooms were semi clean.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank U1690ZXchristopherd
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to write a review of the hotel. We sincerely appreciate your comments and your understanding of the renovation process. Please accept my apology for any misunderstanding, the hotel offers free parking in front of the hotel and in the parking garage across the street, as well as, by the adjacent convention center. Be assured... More 

Russellville, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The Hilton staff were very welcoming and offered the traditional cookie at checkin. Staff were very efficient during the process of checking in and out. The room was clean and the bed very comfortable. There were plenty of towels in the restroom and the shower and vanity were clean.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Abby R
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Dear Abby, Thank you for taking the time to write a review of the hotel and staff. The hotel truly appreciate the nice comments about your wonderful experience with the staff and accommodation. We are very pleased to have succeeded in showcasing the outstanding hospitality we offer to our guests. Again, thank you for your kind words, and we look... More 

Foley, Alabama
Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Possibly better than Motel 6. Rooms poorly insulated. Noise from other rooms and outside irritating. Breakfast buffet skimpy and coffee watery and tasteless. This hotel was recently acquired and still disorganized.

Helpful?
Thank jdwyer60
Sam A, General Manager at DoubleTree by Hilton Fort Smith City Center, responded to this review

Thank you for taking the time to give your feedback. Please accept my sincere apology for any inconvenience you encountered during your stay. I have addressed your concerns with the hotel management team. Be assured this is not the normal hospitality we extend to our guests. We value you as a guest and would be grateful for another opportunity to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located in the heart of historic Downtown Fort Smith, DoubleTree by Hilton Fort Smith City Center is the perfect choice for business, leisure and group travel. Wake up with an morning swim in our pool or work out in our fitness room, stay connected with complimentary WIFI, enjoy cocktails and dinner at our on site restaurant and bar, or just relax and unwind near our cascading waterfall. This newly renovated hotel boasts stylish décor, modern conveniences and the best in southern hospitality. Conveniently connected to the Fort Smith Convention Center, DoubleTree by Hilton Fort Smith City Center is the perfect place for business meetings, weddings, or social events. State-of-the-art audiovisual technology, exceptional cuisine, and impeccable service come standard with any function you book. ... more   less 

Additional Information about DoubleTree by Hilton Fort Smith City Center

Address: 700 Rogers Avenue, Fort Smith, AR 72901 (Formerly The Executive Hotel at City Center)
Region: United States > Arkansas > Fort Smith
Price Range: $154 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Fort Smith City Center 3*
Number of rooms: 255
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Fort Smith City Center staff and other travellers.
4 questions
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Bismarck, Arkansas
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Fort Smith City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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