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Best Western Plus Pioneer Park Inn

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Traveller (114)
Room & Suite (224)
Dining (18)

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About

#8 of 24 hotels in Fairbanks
Location
Cleanliness
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Value
At the Best Western Plus Pioneer Park Inn you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Pioneer Park Inn will stand out among other hotels in Fairbanks,AK. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Pioneer Park Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Business Centre with Internet Access
Baggage storage
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Seating area
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
688Reviews22Q+A57Room tips
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Kimberly L wrote a review Feb 2024
1 contribution
We stayed at the Best Western Plus Pioneer Park on the last leg of a 3-week Alaska vacation. It was an unfortunate ending to an otherwise great trip. On our first night, I noted a constant sound in the room, like a high-pitched hum. When I asked the front desk about this the next morning, I received a shrug in response. The clerk wasn't aware of the sound, didn't know where it was coming from, and didn't know if it could be stopped. We left for the day and didn't return until about 3 AM after a long excursion to the Arctic Circle, at which time we found the room exactly as we had left it with beds unmade, trash can full, and dirty towels in the bathroom. I went to the front desk to ask about this and was told that they did not have enough staff to clean the rooms. When asked, she did agree to get us some clean towels. We had one more night there. Each time we left and returned to the room, we walked past trash piled in the hallway in front of room doors and heaps of wet dirty towels. When checking out, I asked the clerk for a discount due to the unsanitary and unpleasant conditions, and I was told that he didn't have the authority to provide a discount; only the hotel manager, Mai, was able to do so. He provided me with an email address for Mai. When I emailed Mai, I received no response. A few weeks later, I emailed the corporate offices at Best Western about the situation , and I received a response saying that they would contact 'upper management' at the hotel to investigate, and I should hear back in 3-5 days. A month later, I had still heard nothing. I contacted the corporate offices again to advise them of this, and this time heard nothing back from them. I reached out one last time to the corporate office another month later indicating frustration that no one was responding, and I stated that it appeared that Best Western was okay with the situation at this hotel since no one was replying. That was over a week ago, and I have still had no response. I can sympathize with the hotel having staffing issues - I have been responsible for hiring and staffing care facilities myself. However, the way the situation was handled was just poor business practice. We should have received notice in advance of the staffing situation so we would be aware and have the choice as to whether to book there or not. Common sense says that if you can't provide basic services expected, a discount should have been offered by the hotel - guests shouldn't have to request it. And apologies should have been offered spontaneously, not just in response to customer complaints. The lack of response from the Best Western corporate offices seems indicative that there is a company-wide issue with customer service and accountability.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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diane s wrote a review Jun 2022
Brunswick, Maine4 contributions1 helpful vote
Hotel's Favourite
Our experience was great. The room was big and very clean. The bed was super comfortable. We did not know that breakfast was included so that was a nice surprise. The staff was very nice and helpful. We would definitely stay there again
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Review collected in partnership with Best Western
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Arthur M wrote a review Nov 2023
Hamilton, Canada1044 contributions393 helpful votes
We stayed here for just one night as a transit point between Denali and the Richardson Highway and exploring downtown Fairbanks. The room was the best we've stayed on our Alaska trip and the amenities were elevated. There was a free breakfast too and that was great to have. The hotel has a pool as well, but didn;t bother swimming because I was just exhausted. That evening though, I decided to walk around the area, and the river bridge was just across the road and went there and saw a bit of nearby Pioneer Park too! Happy to have woken up at like 2:45 am and turns out it was the sunrise. So that was a nice treat!
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Date of stay: June 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nicolenoelle5 wrote a review Oct 2023
Fairbanks, Alaska1 contribution
The staff was very accommodating. I asked if I could check out 15 minutes later then check out time and they had no problem allowing me to do that. I ended up being almost 30 minutes past check out once I was done getting ready to attend a friend's funeral service and got all my stuff out of the room and to the car, and the staff was very gracious and kind about allowing me to check out 30 mins later.
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Review collected in partnership with Best Western
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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101NDTraveler2013 wrote a review Oct 2023
Anchorage, Alaska169 contributions72 helpful votes
This hotel is hidden in the woods close to the Airport road. It is within minutes of loads of good restaurants and less than five minutes fro downtown. Staff was great. Free breakfast was adequate. The staff was absolutely wonderful..
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Review collected in partnership with Best Western
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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marshallbrown2023 wrote a review Sep 2023
Aurora, Colorado1 contribution
Aside from my other comments on the survey, most importantly the security was very much lacking...the side door to the parking lot has a room key access; however, it was never needed as the door opened without a key.
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mustangjeanne wrote a review Sep 2023
Natrona Heights, Pennsylvania408 contributions131 helpful votes
We reserved 5 days to finish our 3 week Alaska adventure. The price was reasonable compared to some of the other options in Fairbanks. It was off the beaten path, quite yet still close to everything. Checking in was easy and quick. Was told that they were short staffed so there would be no housekeeping unless we needed something. My room was right where I requested, first floor near an exit. The only problem, it was next to the mechanical room, ice machine and vending machines. The noise never stopped. I put the tv on to minimize the noise. That didn’t work since the tv had no sound. Maintenance was requested. He said there were new owners and suggested to put the closed caption on. Huh? So no news or weather reports. 2 out of 5 days my room key didn’t work and had to be rekeyed. That was annoying. Breakfast was a different variety everyday. The little room was always packed so I ate in my room each morning. The pool was open, but never had a chance to utilize it. This hotel could be great if they put a little work into it. And new TVs.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Judy K wrote a review Sep 2023
Acton, Massachusetts65 contributions72 helpful votes
As many places are experiencing, this hotel has a shortage of housekeeping staff. This would probably explain the dirty carpets and food residue under the foot stool. The staff, however, take the time to fold the towels in a fancy way and of course fold the toilet paper into a triangle (I hate that). But there was no soap at the sink and when I asked, they said it was because of the staff shortage. One time is excusable but I returned about a week later and still no soap. They said we should use the soap in the dispenser on the wall in the shower. But mine was empty and it is in a separate room from the sink. The breakfast was okay. Better than some. The bed was comfortable. The room was sprayed with something overpowering. I needed to open the windows to try to air it out.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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552tamerag wrote a review Sep 2023
Upland, California9 contributions7 helpful votes
Not in a great location unless you only want to go to Pioneer Park which is walking distance. Side bar - Pioneer Park is a tourist trap not worth seeing or eating at. The hotel was clean. It is old and basic. The staff was not friendly and slightly rude. Unable to answer questions. They were out of soap. The TV didn't work. Breakfast was not tasty. I would not recommend this hotel.
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Review collected in partnership with Best Western
Date of stay: August 2023
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nancy123nancy wrote a review Aug 2023
Livermore, California1 contribution1 helpful vote
We arrive at 5 PM with only one staff member to help all visitors. It took over an hour before we were seen. The only room available per our reservation was noisy and no consideration is offered. Signs announced insufficient staff/no housekeeping, problems with thermostat below 68°, breakfast juice machine out of order. Manager unavailable.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$196 - C$291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn fairbanks, fairbanks comfort inn
FORMERLY KNOWN AS
Comfort Inn
LOCATION
United StatesAlaskaFairbanks
NUMBER OF ROOMS
74
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Plus Pioneer Park Inn - UPDATED 2024 Prices, Reviews & Photos (Fairbanks, Alaska) - Hotel - Tripadvisor

Frequently Asked Questions about Best Western Plus Pioneer Park Inn
Which popular attractions are close to Best Western Plus Pioneer Park Inn?
Nearby attractions include Pioneer Park (0.5 km), The Palace Theater (0.5 km), and Pioneer Air Museum (0.5 km).
What are some of the property amenities at Best Western Plus Pioneer Park Inn?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Pioneer Park Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Pioneer Park Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Pioneer Park Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Pioneer Park Inn?
Conveniently located restaurants include Hoo Doo Brewing Company, Lin's Asian Bistro, and Alaska Salmon Bake.
Are there opportunities to exercise at Best Western Plus Pioneer Park Inn?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Pioneer Park Inn?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Best Western Plus Pioneer Park Inn?
Many travellers enjoy visiting Alaskan Pipeline (11.7 km).
Is Best Western Plus Pioneer Park Inn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.