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Sheraton Brooklyn New York Hotel

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Sheraton Brooklyn New York Hotel
Sheraton Brooklyn New York Hotel
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1,043 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Brooklyn New York Hotel
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Showing 887: English reviews
Anchorage, Alaska
Reviewed 5 August 2013

Stayed over a long weekend in July to attend a family wedding. It's not Manhattan, but the hotel is very nice. The lobby area is rather cramped (and the elevators often painfully slow), but check in is pleasant and efficient. Staff is helpful and pleasant. I had a club floor room. The room was not huge, but very well appointed...

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Helpful?
Thank cadence8
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for sharing your experience. Your comments are important to us and we will continually work to bring our guests a wonderful experience. I have shared your feedback with my associates. We are happy you enjoyed your stay and hope to have you stay with us again. Regards, Management Team

New York City
Reviewed 4 August 2013

Me and a friend stayed at the Sheraton for one night and I was very pleased with my experience. Check in went smooth. We were greeted at set up by a very polite and helpful young woman. She even upgraded us to a one bedroom suite. The room was clean and quiet. The only thing that was disappointing was that...

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Thank Day117
Los Angeles, California
Reviewed 2 August 2013

I am a Starwood Preferred Guest (Gold Member) and I just stayed at the Sheraton in Brooklyn on July 20th thru July 22nd. I have absolutely nothing good to say about my stay. This has been the worst hotel experience ever. The staff just wasn't on the same page about anything. My wife and I inquired about parking and we...

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4Thank Daniel_Mizrahi
Philadelphia
Reviewed 28 July 2013

I stay at this hotel quite often. It wouldn't take much to make this hotel outstanding. A little Customer Service! I try to give advice when I'm there but it falls on deaf ears. On my last stay, I stopped at the bar for a quick drink. They have 8 beer taps but only 1 beer on tap. Very disappointing!...

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Helpful?
1Thank DJW-Travels
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your recent stay and for sharing your experience with the public. Your feedback is greatly appreciated and it will allow us to perfect our imperfections. We strive for excellence and our goal is to not only meet but to exceed our guest expectations. I am fairly new to this property and I am working closely with my...

Boston, MA
Reviewed 25 July 2013

I was in Brooklyn for business last week and stayed at this hotel. I have stayed at others in the area and this one by far has been the best. The staff were friendly and helpful. The room was clean and comfortable. And the club level was a great perk for breakfasts. My only complaint is that is seemed that...

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Helpful?
1Thank janefox2
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your wonderful feedback and we are pleased that you had a fantastic stay. I have taken note of the inconvenience you encountered, as it is important we meet and exceed our guests’ expectations. I hope you are able to visit with us again soon. Warm Regards, Management Team

Cranberry Township, Pennsylvania
Reviewed 23 July 2013

I'm probably nitpicking a little in my overall rating but in general this hotel is a good option for Brooklyn and a property we will likely return to. If you are staying in Brooklyn rather than Manhattan, you probably have a particular reason to do so and you will have to deal with the transient downtown area no matter where...

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Helpful?
Thank Timothy M
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for staying with us during your recent visit to Brooklyn NY. We appreciate your feedback and are happy you were pleased with our accommodations. The information you provided will help us provide a better experience at the hotel. We value our guests and look forward to having you stay with us again. Warm Regards, Management Team

Newport Beach, California
Reviewed 21 July 2013

Starting from the front door all the way into the reception, the service in this hotel was horrible. The word 'service' was the furthest from their mind because there was none. Because of my flight, I arrived at the hotel at 2 am on a Friday night. The club next to the hotel was letting out and while there was...

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5Thank Velara1
Albuquerque
Reviewed 15 July 2013

Stayed at this hotel for five days. I was very happy to see my room and bathroom, all very comfortable and spacious. Especially because of its location in Brooklyn and the price! It is located in a commercial neighborhood not glamorous but one can overlook this for the great price, comfort and location. There is a subway station at the...

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Helpful?
Thank Patricia C
Denise L, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Brilliant, we are pleased that you were delighted with your recent visit. Thank you for choosing to stay with us. It is great to know you were able to travel with convenience and that we made your visit to Brooklyn an enjoyable one. We invite you to stay with us again and we hope to see you soon. Warm Regards,...

Calabasas, California
Reviewed 12 July 2013

This is a hotel that was assembled from a couple of different buildings in a neighborhood that is trying to move into upgrade mode. It's not there yet. Construction around us was noisy and inconvenient. Major streets nearby still have a grimy city feel to them. On the plus side, subway stations are close-by and getting to Manhattan or other...

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Helpful?
Thank Captain_Fun_4400
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for staying at the Sheraton Brooklyn, we value your feedback as it will allow my Team and I to continue to practice and provide our guest with great customer service. We sincerely apologize for the inconvenience encountered during your recent stay and hope you can provide us a second opportunity. We have replaced the parts needed to fix...

Leawood, Kansas
Reviewed 10 July 2013

Staff shrugged rather than opening closed elevators despite >20 minute waits. Lobby Starbucks and car service (no taxi stand) also took too long,spoiling the nice location and rooms. Good value on prepaid internet rates and front desk gave in room WiFi for free. Loud rooftop club not our scene, would have preferred quiet city views.

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Helpful?
1Thank Bill B
Denise L, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

I thank you for your recent stay; I apologize for the inconvenience encountered. We were experiencing minor problems with our elevators and we have worked closely with our third party elevator company to ensure the problem was corrected. I thank you for providing us with feedback that will allow us to rectify these challenges. I would like to further discuss...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. Pool Hours: Mon- Fri 5pm-10pm Sat- Sun 10am- 10pm ... more   less 

Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Region: United States > New York > Brooklyn
Price Range: $206 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Reservation Options:
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Also Known As:
Sheraton Brooklyn New York Hotel
Hotel Style:
#8 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brooklyn New York Hotel staff and other travellers.
23 questions
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over a year ago
Poway
Washington DC, District of Columbia
Henderson, Nevada
over a year ago
Plaistow, New Hampshire
8 months ago

See all questions (23)

Questions? Get answers from Sheraton Brooklyn New York Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look before you accept it.”
 of 5 bubbles jrcphc, 26 Mar 2017 | Read review
“Get a room with a view because it's amazing”
  • View from our room at night
  • Sunrise view from our room
 of 5 bubbles jennifermY9112RH, 31 Jan 2017 | Read review
“Some rooms are larger square footage - just due to placement.”
 of 5 bubbles desmondjj, 20 Jan 2017 | Read review
“Go to at least 20th floor for nice view”
 of 5 bubbles garyf964, 17 Jan 2017 | Read review
“High floor, North end of building, facing Duffield”
 of 5 bubbles 986markp, 13 Jan 2017 | Read review
5 of 5