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We recently stayed there on business and after not being helped by the manager on duty during the day, Zuli saved us when we arrived in the evening with assisting in finding some needed work space for us, plus with a great attitude that continued...More
Right from the start of my experience with the Best Western plus Arena Hotel in Brooklyn NY was the friendly face of the desk person named ZULI. She greeted our arrival with enthusiastic professionalism, helped us by providing a luggage cart so we could unload...More
1 Thank thesunnylocksmith
Response from Nerissa M, Guest Relations Manager at Best Western Plus Arena HotelResponded July 2, 2018
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. Your compliments to our hardworking staff mean a lot to us. We are overjoyed to hear that...More
Normally i don't write reviews about hotels but since i was treated so super good i am going to.
The room was clean and had everything i needed including a coffeemaker and a good choice of Tv Channels.
The people at the hotel were super(Shoutout...More
Thank Peter P
Response from Nerissa M, Guest Relations Manager at Best Western Plus Arena HotelResponded 2 days ago
Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our...More
The staff is one of the best there is! Helpful, friendly, charming. The hotel was clean and the breakfast wonderful; plenty of danish type choices, big fluffy hot eggs and hot turkey bacon. Cool pancake maker for perfect pancakes. Excellent variety of food choices. Really...More
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Response from Nerissa M, Guest Relations Manager at Best Western Plus Arena HotelResponded 4 days ago
We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we...More
My daughter and I were placed in a very difficult situation when an AirBnB booking failed us. It was very late, very distressing. We turned up unannounced after a local recommendation and a quick search which confirmed room availablility. Check in was confirmed and very...More
Thank Jackie R
Response from Nerissa M, Guest Relations Manager at Best Western Plus Arena HotelResponded 1 week ago
Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly service, and...More