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Holiday Inn Express Brooklyn

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Traveller (81)
Room & Suite (177)
Dining (38)
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Overview
  • Excellent25%
  • Very good32%
  • Average24%
  • Poor10%
  • Terrible9%
Travellers talk about
“dino bbq”(6 reviews)
“room was clean”(25 reviews)
“subway station”(24 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Non-Smoking Hotel
Multilingual Staff
Pets Allowed
Wheelchair Access
3 Star Hotel
All hotel details
Offers from Holiday Inn Express Brooklyn
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (363)
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All reviewsdino bbqroom was cleansubway stationunion sthalf blocknew yorkthe wi fipark slopefront desk agentrooms are smallhotel is greatbagelsstayed one nightindustrial areaatlantic avenuepleasant staythe general manager
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11 - 15 of 300 reviews
Reviewed 20 December 2017

Upon arrival the staff seemed really bored and uninterested. Service was certainly without a smile. Despite this we were informed of the Wifi code, the potential delay in towels and the breakfast times before heading to our room. The room was clean and cosy with...More

Thank TheTimeIWent
Response from HotelStaff625, Front Office Manager at Holiday Inn Express BrooklynResponded 22 January 2018

TheTimeIWent, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW YORK-BROOKLYN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay...More

Reviewed 10 December 2017 via mobile

Let me start off by saying, I have a degree in hospitality and was a Front Desk Manager for 4 years. This hotel needs a refresh and their front desk staff needs training. My husband and I booked this hotel to experience a new part...More

Thank Elizabeth P
Response from IHGService, Guest Relations Manager at Holiday Inn Express BrooklynResponded 25 December 2017

Lovely day Elizabeth P, A honeymoon is an unforgettable period in a couple's life. Let me start by apologizing for how your stay unfolded. I know you are expecting a memorable experience but we failed you in terms of our hotel's staff service and the...More

Reviewed 4 December 2017

On our second day, we were very surprised that our room was not made when we returned at 8pm. Towels were also not changed. We decided to give the hotel the benefit of the doubt. However, we came back today with our bed made but...More

Thank fretan8
Response from HotelStaff625, General Manager at Holiday Inn Express BrooklynResponded 6 December 2017

Dear Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able...More

Reviewed 4 December 2017 via mobile

Good hotel, clean, basic rooms. Walls are not very sound proof, and pipes are loud. Be aware that there is very limited parking 10-12 spots max! and it is $35 +tax per night. Continental breakfast is good, and easy access to the union street metro...More

1  Thank lsteven8
Response from HotelStaff625, General Manager at Holiday Inn Express BrooklynResponded 6 December 2017

Dear Guest, Thank you for your review. I am glad to hear that overall your experience was positive. Parking at our hotel is limited because our hotel is located in what is becoming Brooklyn's new transitional neighborhood and we advise our guests to reserve on...More

Reviewed 30 November 2017

I am usually a fan of Holiday Inn Express. We stayed at this location because it was near to a family member's apartment, where we were spending some time over Thanksgiving. This stay was pretty much a disaster. Although I am a gold IHG member,...More

Thank Karen L D
Response from HotelStaff625, Manager at Holiday Inn Express BrooklynResponded 4 December 2017

Dear Guest, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Multilingual Staff
Breakfast Available
Laundry Service
Details
Price range
US$152 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Brooklyn
Room types
Non-Smoking Rooms
Details
Price range
US$152 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Brooklyn
Room types
Non-Smoking Rooms
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Traveller (81)
Room & Suite (177)
Dining (38)
Amenities (9)
Questions & Answers
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RnG H
11 April 2017|
AnswerShow all 6 answers
Response from WhyMee2 | Reviewed this property |
No fridge or microwave in my room. There was a huge space on the tv stand that looked like a microwave or fridge could of once occupied this space.
0
Votes
Pat100H
16 September 2016|
AnswerShow all 6 answers
Response from rshati | Property representative |
Hello Pat 100H, We do not have safety deposit in the rooms however, they are available at the front desk. Regards, Rehana S, Front Office Supervisior
1
Vote
clemsongurl
21 August 2016|
AnswerShow all 6 answers
Response from Howie87 | Reviewed this property |
I know ours did. I'd be surprised if the test didn't
1
Vote
Room Tips
"request high floors if you are looking for views"
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"Definitely not Floor 1, but unsure what's best because there's only 1 elevator."
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"We were just given a room.We had no choice but t was very nice and air-conditioned.."
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"Get a room on a low floor as the elevator takes forever...no really, it does!"
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