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Red Lion Inn and Suites Brooklyn

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1 room 2 adults 0 children
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Red Lion Inn and Suites Brooklyn
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107 Reviews from our TripAdvisor Community

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Showing 96: English reviews
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Boston
Reviewed 5 days ago NEWvia mobile

If you like being greeted with "check in isn't until 3" by a very bored front desk person. This is the place. We stored our bags and left. Of course it's on the creepiest street all car repair garages. Lobby is about big enough to hold a family of three. That's how many chairs there are. We can back at...

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Helpful?
Thank caroleame
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Dear Caroleame, I sincerely apologize for the lack of attention provided to you during your check in experience. Our rooms do not become available until 3 because we have to make sure that they are thoroughly cleaned from the time a guest checks out which is typically at around noon. It takes us about 3 hours to replenish the linen,...

Sinton, Texas
Reviewed 1 week ago

Grate stay good friend staff. Always helpful with directions. Room was clean and clean when returned. Very small but made it comfy. Great price. Would recommend. Walking distance from shops. Made it easy for us made getting out easy.

Review collected in partnership with this hotel
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Helpful?
1Thank guyjnava
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Hello guyjnava, Thank you for the feedback! Your words of encouragement will be a great boost of confidence for the staff to continue to deliver service at a high level. Again, thank you kindly, Dany

New York City, New York
Reviewed 2 weeks ago

Staff was friendly and helpful. Rooms are clean. Beds are comfortable. Location is convenient. Overall it was a great stay. I would definitely return to stay. Rooms are a bit small, but spent most of the day out so it was perfect just to come back and rest.

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Helpful?
Thank 400glorian
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Dear 400glorian, Thank you for the kind comments, I know the staff thrives on positive feedback so your note definitely touched us all. We look forward to accommodating you again. Regards, Dany

Reviewed 3 weeks ago via mobile

We checked in from Friday March 31st to Monday April 03rd. When we first checked in the lady at the front let us know that there would be a $75 hold which we were fine with cause we knew just like any other hotel. The room was nice for the price we paid... Everything was fine until we woke up...

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Helpful?
Thank Uyen N
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Dear Uyen, I sincerely apologize that you were not given my direct contact information so we can discuss further. Please contact me at the hotel, I will make this right for you. Dany, Regards,

North Carolina Coast, North Carolina
Reviewed 4 weeks ago

The young lady at the front desk was very nice. I slept like a baby and recvd a late checkout w/out an extra charge! I loved my room. I do think staff should check areas of hotel for hanging out types.

Review collected in partnership with this hotel
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Helpful?
Thank ki0tab
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Hello ki0tab, Thank you for the tip! The majority of our guests are in Brooklyn for leisure and do like to communicate with members of their group. As a result of your feedback, we are currently making our rounds around the hotel to remind our guests to share our public spaces with more courtesy. Regards, Dany

Haverhill, Massachusetts
Reviewed 4 weeks ago

Registered at 3:00. Keys not available. Gave them credit card info and was told that keys could be picked up any time. We had lunch reservations at 3 so could not wait around. Form I signed for our three rooms mentioned incidental fee of $75 per room. My family returned to the hotel before me and were denied keys saying...

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Helpful?
Thank X2249BYwilliamf
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Hello X2249BYwilliamf, I apologize for the delay in your check in. We require the incidental fee as a means to provide our guests a credit to conveniently order from our pantry and also as a security deposit. When a credit card is declined, the new secured system that we installed for your safety requires a bit more time to verify...

Helsinki, Finland
Reviewed 4 weeks ago

still waiting that hotel will release the first night amount to my wifes card as we paid with another card the hotel when we arrive. Hotel promised to release that in 3-5 days and now we have been waiting that 3 weeks. Hotel room was noisy, from next door rooms you could hear really too much, coffemaker in the room...

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Helpful?
Thank asi992
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Hello asi992, I apologize that it is taking so long. With credit card holds, the bank is 100% in power of releasing the holds. We advise our guests that it takes approximately 3-5 business days because with experience in handling refunds and releases; 3-5 business days is the average wait time. Please contact us and provide us with your bank...

Philadelphia
Reviewed 4 weeks ago

The room was modern and clean.The room I was in had no wash clothes nor was the tv working. I did get a room change only after the evening attendant came on. She was very helpful. The area is industrial it's very loud very early in the mornings even on Saturday.

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Helpful?
Thank kimmie03173
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Hello kimmie03173, Thank you kindly for the review; I am glad that we were able to offer you a satiable response to your requests. Regards,

Louisville, Kentucky
Reviewed 4 weeks ago

Small hotel.The king bed was very comfortable. It left little room to move around the room. Sufficient storage. The breakfast area was used by the employees as a HR department. Employees dressed in security uniforms met with their supervisor. Employees were reprimanded in full view and hearing of everyone in the room, even the loud broadcast of CNN could not...

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Helpful?
Thank tacyakuman
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

Dear tacyakuman, We did have a security firm stay at the hotel for a period of time and they did hold their briefing meeting in the lobby. I apologize for the discomfort that they made you feel. It was not classy. We try to extend our resources to our guests so they can make the most of their stay with...

Edmond
Reviewed 18 March 2017

I spent 4 nights -- this is a great hotel. Everyone was so nice and the rooms are super clean and modern. The bed was soooo comfy. I will 100% be staying here on my next trip to NYC! Close to subway too!

Review collected in partnership with this hotel
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Helpful?
Thank betteanned
danyjp2016, Manager at Red Lion Inn and Suites Brooklyn, responded to this review

hello betteanned, Thank you for the kind review. We agree with you 100%, sleeping on our bed is like laying on a cloud heading to heaven! let me know when you come back. Regards, Dany

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Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Red Lion Inn and Suites Brooklyn

Address: 279 Butler Street, Brooklyn, NY 11217 (Formerly Comfort Inn Brooklyn - Downtown)
Region: United States > New York > Brooklyn
Price Range: $235 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Red Lion Inn and Suites Brooklyn 3.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express Brooklyn Downtown Hotel Brooklyn
Comfort Inn Brooklyn
Brooklyn Comfort Inn
Red Lion Inn And Suites Brooklyn New York
Hotel Style:
#17 Business Hotel in Brooklyn
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Questions & Answers

Here's what travellers have asked, with answers from Red Lion Inn and Suites Brooklyn staff and other travellers.
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Questions? Get answers from Red Lion Inn and Suites Brooklyn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noisy at in the frontfacing rooms and near stairwell.”
tacyakuman, 25 Mar 2017 | Read review
“Breakfast is one the first floor. Maybe more noisy with that.. However we cannot say that for sure. Rooms look like the pictures!”
Green_fam3, 9 Feb 2017 | Read review
“fyi, "C level" actually means basement”
annabluebird6, 29 Nov 2016 | Read review
“C level means you're in the basement.”
T_Geisel, 28 Nov 2016 | Read review
“don't stay here!”
sajadraeisi, 27 Nov 2016 | Read review
5 of 5