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4.0
#25 of 103 hotels in Brooklyn
Location
Cleanliness
Service
Value
Minutes from many unique attractions, the New York Marriott at the Brooklyn Bridge is one of the most exciting hotels in Brooklyn, New York. Situated moments from the Brooklyn Bridge and close to Barclays Center and Prospect Park, our hotel provides guests with an inspired vantage point to work, play, and relax. Thoughtfully designed, our guest rooms and suites boast plush bedding, flat-panel TVs, and high-speed Wi-Fi; some of our accommodations feature private terraces with stunning views of the Brooklyn Bridge and downtown skyline.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The New York Marriott at the Brooklyn Bridge comes highly recommended for its cleanliness and spacious, quiet rooms, although some guests suggest the interiors could use an update. Its location earns praise for being conveniently close to dining and easy transit to Brooklyn and Manhattan.
The staff's friendliness is often noted, though the service can be hit or miss. Amenities and atmosphere receive mixed reviews, and the value proposition is questioned by some who feel the experience doesn't justify the price.
Location
Convenient
Atmosphere
Eclectic
Rooms
Spacious
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Limited
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The room was everything I expected it to be and was pretty clean. I wipe down/sanitized the room I stayed in to be safe during Covid but overall the room was pretty clean. The bathroom, tables, couch, bed linen, carpet vacuumed etc. check, check, check all clean. No complaints and I am very serious about having a clean bathroom. The bathroom was standard, I do wish it was a little bigger but it got the job done. You weren’t cramped but you also weren’t in there doing splits. It looks like it does in the pictures. The shower heads were something I’ve never seen before, very modern and actually better than the one in The Harrahs on the Las Vegas Strip which has an amazing bathroom btw. Anyway there’s a normal shower heads and another one that looks like 10 inch vertical spray baton. The bed is comfortable, pillows were soft. The huge wall to wall window is great for letting in natural light but the court house was right across from my room. I didn’t ask for a city view but I deff didn’t want a court house view either lol so I closed the curtains at night. The neighborhood is safe it seems like it’s a main street for businesses and there are open activities to do within 15 minutes. I mapped out the food choices in a 3 or 4 block radius and there are several places you can choose from like Halal, Fried Chicken, Chinese food etc.
Masks must be worn by everyone! Which is great! Social distancing stickers are on the floor and in the elevator to remind you to keep a distance. They have sanitizing stations in the lobby, by the elevator and one was on my floor. The hotel was quiet during my stay and me and my s/o enjoyed our stay.
Parking is $50 just park and tell the lobby you parked downstairs they’ll take care of the rest.
Staff interaction: the check out line was long, but every encounter I had with the front desk was friendly. I saw Agnes from the front desk twice and she was nice and remembered my name. Great customer service skills.
Hmmm. I’m trying to be as detailed as possible because I planned this stay for my significant others birthday weekend. Hopefully this helps someone plan for theirs. Save travels!
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Because of the pandemic, I have not been able to travel to the New York City area for 3 years. We've enjoyed staying here in the past for several reasons. The rooms are much larger than in Manhattan, it's easy to get to Manhattan from here via subway, the surrounding area around the hotel is charming to walk around, and the amenities provided to me as a platinum Marriott Bonvoy member have made this my choice hotel in the area.
However, things have changed a bit since my last stay. I have always appreciated the Club Lounge in this hotel in the past, which provided us a very good breakfast, along with access to non-alcoholic cold drinks, a filtered water station, coffee, a do it yourself espresso machine at other times of the day, and computer stations that you could use to print documents. In the late afternoons on weekdays, the lounge provided an honor bar and hors d'oeuvres. Now, the lounge is only open until 10 am for breakfast on weekdays, and not at all on weekends. I understand that I would receive extra Marriott points for this, but again, I'd rather have had the lounge amenities over this.
I've also not been happy about the terms of the daily "resort fee" the hotel charges. There's a $25 extra charge per day, but you are given a daily $20 dry cleaning credit, along with a $25 food and beverage credit to be used in their pantry or bar, and a single $15 credit to be used with Lyft. The daily credits have to be used per day, and cannot be carried forward to the remaining days of your stay. The pantry is only open until 1 pm, and if you aren't a drinker, the food/drink credit is worthless afterwards. As for the dry cleaning services, unless you get your order in early enough, you won't get same day cleaning for what you want laundered. And while the order sheet in your room says the service is available 6 days a week, I actually did have something I wanted laundered on Saturday, and was told there was no weekend laundry service available. That kind of moots the benefit.
Here's hoping the hotel changes things a little going forward.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Ibrahim, General Manager at New York Marriott at the Brooklyn Bridge
Responded Jul 20, 2022
Dear blkjck5697, Thank you for sharing your experience here on TripAdvisor. I appreciate the feedback as it will ensure meeting the expectations of our very important guests. We are working towards many of your concerns. We hope to see you back again in the future. Thank you for your loyalty and for choosing the Brooklyn Marriott. Best regards,
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Stayed at Marriott for one night with my kids and husband for a 50th birthday party. We got locked out of our room because battery on door stopped working. The entire staff were so helpful and lovely. My son was getting upset because it was taking a while for them to open our door. He thought we weren’t going to be able to get our stuff. They finally got door open, moved us into a terrace suite, brought both kids up cake and took $100 off bill and free breakfast. The staff made a frustrating situation so Much better just by being attentive and accommodating
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at New York Marriott at the Brooklyn Bridge
Responded Feb 8, 2020
Dear Samiam7181, Thank you for choosing the New York Marriott at the Brooklyn Bridge for a birthday celebration. It is an immense delight to know that our associates took great care of you and that they made up for a memorable getaway. We are grateful for your comments and look forward to welcoming you again on your next visit to our area. Sam Ibrahim General Manager
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I came to the Marriott to celebrate my anniversary with everything that’s going on, I originally booked one night, but I slept in late, so I booked another night, on the first day there someone called and made a complaint about loud music being played, there wasn’t any music being played from my room, security called and say people are complaining about my room, instead of questioning was it music being played he said if another compliment come on you will be asked to leave, that was very unprofessional. The covers on the bed was very dirty it had what looked like blood stains on them, I called the front desk to ask for a never cover the lady said it’s no covers but she’ll send a blanket up.
Now what really made me upset was around 2pm on Saturday the front desk receptionist called and said check out was at 11am why are you still in your room. I originally booked 1 night but ended up booking a second night, this whole experience was so unprofessional! I went downstair to show an email where I booked another night! She looked me in my face and LIED! she said I said to come downstairs to reactivate your key, I said No you said check out was at 11am why am I still in the room, those 2 things can not be confused!
I also booked an upper floor room, they only had rooms available on the 4th and 6th floor and it was so smelly in the hallways.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Austin Jones, Guest Services / Front Office at New York Marriott at the Brooklyn Bridge
Responded Jul 14, 2020
Shay, Thank you for taking the time to share your experience with us. At the New York Marriott at the Brooklyn Bridge, we strive to create a safe, clean and enjoyable environment for our guests to relax and rejuvenate. Please accept our apology that your stay fell short of this expectation. We are reviewing your concerns with the team and hoping to get some additional information, could you kindly provide a phone number or e-mail address I could connect you on my e-mailing me directly at Austin.jones@marriott.com. Thanks again for your feedback and I look forward to hearing back from you! Sincerely, Austin Jones Front Office Manager
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I'm Ambassador level with Marriott ( 130 nights a year). After calling the desk repeatedly and getting a different story each time about how I needed to connect ( I was connected- it was just unstable and slow), they finally sent me thru to their provider. I ran several speed tests and read the results to the provider. After 40 minutes he finally admitted that the whole 500 + room hotel and conference center had one ( 1) wifi portal and this was a known problem. The best part of this was I called and asked to speak to the manager. 6 hours later nothing. There are plenty of MI brands right across the bridge, and several new downtown properties. Don't stay here if you need WiFi access,
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Date of stay: January 2020
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at New York Marriott at the Brooklyn Bridge
Responded Jan 8, 2020
Dear HurleyG, Thank you for being a loyal Marriott Bonvoy Ambassador Elite member. Thank you as well for choosing our hotel for your recent stay. We apologize that there were internet service issues during your visit and for the inconvenience this caused you. We have asked our engineering team to address these concerns so that we can provide proper connectivity to all our guests. We hope that the rest of your stay was enjoyable and that our convenient location served your needs as you traveled. And, we hope you will give us another opportunity to serve you on a future visit as we would like you to experience the hotel as you should have on your recent visit. We hope to welcome you back soon. Sam Ibrahim General Manager
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As travelers from the west coast landing in NY at 6am, the Marriott has always had a room available by 8am so we could shower and nap before starting our day.
And for years we always start our day with breakfast in the M-Club where Leonard works who is just a super friendly and delightful guy. Always remembers us and shares stories about his growing family.
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Ibrahim, General Manager at New York Marriott at the Brooklyn Bridge
Responded Apr 4, 2022
Thank you Nyphaser for sharing your feedback here on TripAdvisor. I have to agree that Leonard is definitely a Super Star and we are fortunate to have him as a member of the Brooklyn Marriott Family. Thank you for choosing to stay with us and we hope to welcome you back again soon. Stay well & Happy Spring Time,
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The primary problem with our stay was that our room was the lack of housekeeping services for two of the four nights we stayed here. The first time this happened, we were put all day and returned - no housekeeping. We asked at the front desk and letter that night, we had fresh towels and emptied trash! The next day the room. Was attended to appropriately. The third night, we were out for the day and came back and again, our room had been neglected by housekeeping. I again asked the front desk and requested housekeeping. We Reurned after 10 pm and still no housekeeping service. I called the front desk and was informed that housekeeping was gone for the day (I did not expect them At this point). Extremely disappointed at the service in this overpriced hotel. If you don’t want to have go out of your way to get fresh towels and your waste baskets emptied, I would suggest taking the $250-$350 a night elsewhere.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip:Â Stay elsewhere! At this price point, service is incredibly poor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Ibrahim, General Manager at New York Marriott at the Brooklyn Bridge
Responded Jun 20, 2022
Dear sallybA1935PD - Thank you for sharing your feedback here on TripAdvisor. I apologize that we did not meet your expectations and are currently addressing the challenges you mentioned. I'd appreciate the opportunity to speak with you further regarding this situation and ask that you call me at your convenience 718-246-7000. Thank you for choosing the Brooklyn Marriott - we hope to have a chance in the future to show you the true Brooklyn Marriott Style. Regards,
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We recently stayed at the hotel to attend a wedding. From the beginning we warmly greeted by attendants at street level willing to assist with luggage and parking. Check-in was efficient and quick. Room was easy to find, nicely furnished suite, noise was minimal. The hotel bar was fun and great signature cocktails as well as great draft bears and menu. The ballroom where we had brunch the day after the wedding was beautifully set and the breakfast choices covered every picky eater. The location is spot on, a quick walk to the bridge, quick walk to stores (Macy's) and wonderful eateries.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Ibrahim, General Manager at New York Marriott at the Brooklyn Bridge
Responded Jul 13, 2022
Dear Mirrorlakefan, Thank you so much for taking the time to share your feedback here on TripAdvisor. We are so glad that you had a great time here at the Brooklyn Marriott. Thank you for all the positive feedback regarding our rooms, staff and location. We hope to see back again one day! Best regards,
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My Family and I (two small kids/two adults) stayed here for two nights to explore the city. The location was perfect as we did bounce around a lot visiting various museums and the morning walk across the Brooklyn Bridge was quite stunning. The hotel itself is nice, nothing special, but the staff running the place are exceptional. Every staff member we had communication with was kind and accommodating. I mentioned (not a complaint, just a mention) our disappointment that the pool was under renovation and one of the managers comped us some wonderful extras including bringing out a large box full of toys for my kids to choose something. Will surely stay here again and thank you for being so awesome.
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip:Â Can walk to Brooklyn Bridge!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at New York Marriott at the Brooklyn Bridge
Responded Feb 18, 2020
Dear undergroundlibrarian, It was a pleasure welcoming you and your family to the New York Marriott at the Brooklyn Bridge. We are happy to know we exceeded your expectations! We strive to make sure every guest feels at home, and we will be sure to share your compliments with our devoted team. We are also glad you could explore everything our ideal location has to offer. Thank you for staying with us, and we look forward to welcoming you back on your next visit to the Big Apple. Sam Ibrahim General Manager
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I booked a room at this hotel because the reviews seemed good, it was convenient for where I needed to be, and because as a Marriott Titanium Elite I thought that at a "full-service" Marriott, some of the basic benefits would be honored. I will say that the staff interactions I did have were pleasant.
I arrived late, got to my room, and the smell of mildew was pervasive. When I went to the bathroom, the smell was stronger, although it wasn't totally clear where it was coming from. I called the front desk a few times, but no one answered. I sent a message through the app, and no one responded, even by the next morning. So I just went to sleep because I was so tired, in a room that smelled of mildew.
A slightly more minor point, but if you are a Marriott Elite member, know that the hotel continues to cost-cut and not offer elite benefits.
Marriott's brand standards dictate that for a welcome amenity at Marriott properties, Platinum and higher guests are to receive A CHOICE between 1,000 points and a $10 F&B voucher. The front desk just said they were giving the points, with no choice. When I asked about the voucher, they said they were not authorized to give it, even though there is a clear use for it—there is a hotel bar and coffee shop on property, both open. Just cheap.
Also, even though there is a coffee shop on property, and even though Marriott instructed properties to begin honoring Elite breakfast standards in July, they do not offer a voucher for breakfast, instead offering only 750 points, the standard compensation.
No doubt this is all because offering points is FAR cheaper than offering vouchers to Marriott elite guests. And to top it all off, despite all of this, they gave me the wrong (fewer) number of points as compensation.
I'm not traditionally a complainer, and can usually roll with the punches, but the mildew, the unanswered calls to the front desk, the cheap skimping on elite benefits, all add up to a property that was just not worth staying at. Especially if you expect some kind of elite benefits (or expect the CORRECT number of points as compensation), it's better to stay somewhere else.
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes - we do have most rooms with stand alone shower and some with bath tubs. Thank you for your inquiry we hope you choose the Brooklyn Marriott when travel to NYC.
There are more places to choose from in the Brooklyn area.
PRICE RANGE
C$407 - C$782 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott new york at the brooklyn bridge hotel brooklyn, new york city marriott, marriott brooklyn bridge, brooklyn marriott
LOCATION
United StatesNew YorkBrooklynDowntown Brooklyn
NUMBER OF ROOMS
666
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to New York Marriott at the Brooklyn Bridge?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (2.9 km), World Trade Center Memorial Foundation (2.9 km), and Brooklyn Museum (3.2 km).
