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Glenstone Lodge

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Traveller (266)
Room & Suite (122)
Pool & Beach (78)
Overview
  • Excellent20%
  • Very good30%
  • Average24%
  • Poor14%
  • Terrible12%
Travellers talk about
“breakfast buffet”(76 reviews)
“outdoor pool”(62 reviews)
“glass elevator”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,051)
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1,048 results
Traveller rating
218
283
261
150
136
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LanguageEnglish
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218
283
261
150
136
Show reviews that mention
All reviewsbreakfast buffetoutdoor poolglass elevatorthrough grouponan older hotelthe main stripdowntown areatrolley stopflat screen tvnational parkpavilionattractionstnsmokiesfireplacecreekstream
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1 - 5 of 1,048 reviews
Reviewed 5 days ago via mobile

We were able to get a great deal and probably wouldn't stay again unless there was another great deal. The hotel was pretty dated but the location was great for us. The beds were comfortable. The kids loved the pool and the little breakfast cafe...More

1  Thank notjena
Response from Pankeeta, Manager at Glenstone LodgeResponded 4 days ago

Thank you for taking the time to share your feedback on your recent stay with us. We are happy that you enjoyed our new comfortable beds, indoor pool and affordable breakfast buffet and hospitality. I apologize for the trolley service as they stop by at...More

Reviewed 1 week ago

It was ok, but would not go back here. The location is good. Stayed on the 5th floor. When we got to the room, there was no carpet in the hallway. I was not aware they were under renovation. The room looked like it had...More

Thank 282danaj
Response from Pankeeta, Manager at Glenstone LodgeResponded 1 week ago

Dear Dana, Thank you for taking the time to post your comments regarding your recent stay.We are glad that you enjoyed our convenient location and updated room. We have gas fireplace in the rooms, therefore two little blue flame is the pilot light which you...More

Reviewed 1 week ago via mobile

Location was great, central to everything; minutes away from Sugarlands Visitor Center which is the hub for The Great Smoky Mountains. I didn’t give this a higher rating because the hotel looked a little dated. For example, kids loved the pool but I could see...More

Thank scrappinerin
Response from Pankeeta, Manager at Glenstone LodgeResponded 1 week ago

Thank you for taking the time to share feedback on your recent stay with us. The location of the hotel does make very convenient to access all that downtown and Great Smoky Mountains have to offer. We are renovating our public space as time permits...More

Reviewed 1 week ago via mobile

Reserved and payed for ten rooms and two party halls. They gave six of the ten rooms away then acted like I was being rude for being upset. Then gave staff hard time when they tried to check in. Then the help had to go...More

Thank Chuck E
Response from Claudette G, Director of Sales at Glenstone LodgeResponded 1 week ago

Dear Chuck E, We are sorry you were not given the whole story by the group leader. We had been in touch with her for 6 weeks because the block wasn't picking up and we informed her that ALL the unpaid rooms would be dropped...More

Reviewed 2 weeks ago via mobile

Location is great. Nice setting on a creek in the back, behind the parking lot. Room is dated, kind of. My room had some portions that were updated, some parts old. But it was clean. It is of the motor lodge style, so the rooms...More

Thank DCBruin
Response from Claudette G, Director of Sales at Glenstone LodgeResponded 1 week ago

Hi DCBruin, Thank you for your review of your recent stay at the Glenstone Lodge. Glad you enjoyed your stay but not all of the Glenstone Lodge is a motor lodge style, only a portion of it, the majority of the rooms at the Glenstone...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$119 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (266)
Room & Suite (122)
Pool & Beach (78)
Dining (4)
Amenities (6)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Martha A H
22 September 2017|
Answer
Response from Jason W | Reviewed this property |
I can answer a few of your questions, but I am not sure about the others. The outdoor pavilion is very close to the parking area and as a matter of fact is adjacent to the back corner of the lot. The pavilion is full of... More
3
Votes
tylerbennett6
29 January 2017|
AnswerShow all 3 answers
Response from Claudette G | Property representative |
Thank you for asking. A person has to be 21 y.o. to reserve a room.
0
Votes
charles308
1 November 2016|
AnswerShow all 12 answers
Response from Claudette G | Property representative |
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying... More
3
Votes
Room Tips
"The pool closes at 11pm so if you want a quitter evening steer clear of pool side rooms"
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"We loved our suite! We had a sitting room with a fireplace. Brother had a queen room and liked it. Ask for..."
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"Many other better choices in town."
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"The rooms facing towards the outdoor pool and picnic area are much quieter. The rooms in the indoor pool area..."
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