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Glenstone Lodge

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Traveller (266)
Room & Suite (122)
Pool & Beach (78)
Overview
  • Excellent20%
  • Very good30%
  • Average24%
  • Poor14%
  • Terrible12%
Travellers talk about
“breakfast buffet”(76 reviews)
“outdoor pool”(62 reviews)
“glass elevator”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
Apr. 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,051)
There are newer reviews for Glenstone Lodge
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1,048 results
Traveller rating
218
283
261
150
136
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218
283
261
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136
Show reviews that mention
All reviewsbreakfast buffetoutdoor poolglass elevatorthrough grouponan older hotelthe main stripdowntown areatrolley stopflat screen tvnational parkpavilionattractionstnsmokiesfireplacecreekstream
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11 - 15 of 1,048 reviews
Reviewed 27 January 2018 via mobile

I booked this hotel for a fun overnight birthday surprise for me 7 year old son. When we walked into the lobby the smell of chlorine was overwhelming and the grand staircase fashioned ripped carpet on each stair. Everything is very outdated and in need...More

1  Thank Amanda H
Response from Pankeeta, Manager at Glenstone LodgeResponded 30 January 2018

Thank you for taking the time to share your feedback on your recent stay with us. I greatly appreciate your comments about aspects of the public areas that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...More

Reviewed 26 January 2018

So a little background we are predisposed to like the Glenstone Lodge, This was our 3rd or 4th stay there the first being our Honeymoon for several days 35 year ago and this place was one of the best in town the indoor pool area...More

1  Thank surfgermany
Response from Claudette G, Director of Sales at Glenstone LodgeResponded 27 January 2018

Thank you for choosing our hotel and taking the time to share your feedback on your recent stay with us. We regret that your stay didn't meet your expectation. I appreciate your comments about aspects of the public area that needs updating, and it is...More

Reviewed 23 January 2018

The employees of the hotel were kind and helpful. We had a suite and loved it. Plenty of room to play games at the dining room table. We stayed here after our niece suggested it as they had stayed before. We chose to come here...More

Thank Daphne E
Response from Claudette G, Director of Sales at Glenstone LodgeResponded 24 January 2018

Thank you for taking the time to share your review with us. It brings us an immense amount of satisfaction to learn that your niece referred you to us and that we were able to surpass your expectations during your visit. It is delightful to...More

Reviewed 22 January 2018

Stayed here this past weekend for a volleyball tournament. I didn't realize that the rooms were outside. The rooms are outdated. The paint is peeling everywhere. The elevator didn't work on the outside. We were told that there was a continental breakfast, but there was...More

Thank KAWX2
Response from Claudette G, Director of Sales at Glenstone LodgeResponded 24 January 2018

Dear Guest, Thank you for taking the time to share your comments with us. We took corrective steps to solve the problem with the elevator within a few hours from when it was reported, we apologize for the inconvenience. I am sorry that you had...More

Reviewed 20 January 2018

Christi, Dalton, and John at the front desk were so upbeat, professional, and so very kind during our stay. There was a mix up with our reservation in the system to where it wasn't showing our confirmation. They handled the situation so professionally, while juggling...More

Thank benandgrace33
Response from glenstonelodge, Guest Relations Manager at Glenstone LodgeResponded 22 January 2018

Dear Guest, Thank you very much for your lovely review following from your stay with us at The Rubens at the Palace. I am thrilled to read that you found my team to be amazing, I know Christi, Dalton, and John especially will be over...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$119 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (266)
Room & Suite (122)
Pool & Beach (78)
Dining (4)
Amenities (6)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Martha A H
22 September 2017|
Answer
Response from Jason W | Reviewed this property |
I can answer a few of your questions, but I am not sure about the others. The outdoor pavilion is very close to the parking area and as a matter of fact is adjacent to the back corner of the lot. The pavilion is full of... More
3
Votes
tylerbennett6
29 January 2017|
AnswerShow all 3 answers
Response from Claudette G | Property representative |
Thank you for asking. A person has to be 21 y.o. to reserve a room.
0
Votes
charles308
1 November 2016|
AnswerShow all 12 answers
Response from Claudette G | Property representative |
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying... More
3
Votes
Room Tips
"The pool closes at 11pm so if you want a quitter evening steer clear of pool side rooms"
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"We loved our suite! We had a sitting room with a fireplace. Brother had a queen room and liked it. Ask for..."
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"Many other better choices in town."
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"The rooms facing towards the outdoor pool and picnic area are much quieter. The rooms in the indoor pool area..."
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