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TripAdvisor – Gatlinburg TN, Glenstone Lodge
I thought this might be an interesting stay when we drove up and a contractor was throwing debris from a unit being remodeled on the third floor. No chute just tossing debris over the railing letting it free fall....More
1 Thank Dian B
Response from Pierre B, Manager at Glenstone LodgeResponded 15 June 2015
Thank you for choosing Glenstone Lodge and for taking the time to share your feed back with us. We had responded to your request to replace the receptacle and changed them promptly. We have addressed your concerns and shared them with our team. We will...More
We have stayed here several times -- rooms were clean and staff was very helpful -- great location -- kids loved the inside pool. Walking distance to downtown Gatlinburg. Lots of parking. I would highly recommend this hotel.
Ok for the price. The staff was super helpfull gave us a sewing kit to fix my daughter's bathing suit. Gave good reviews and suggestions on where to eat. Prompt to fix the mini fridge that was not operating. Inside pool was neat looking but...More
We stayed 2 nights at this hotel as part of our bus tour in Gatlinburg. We stayed at #154, facing the outdoor pool. Hotel is in a great location, away from the noisy parkway but close enough to walk there and back. Red Route Trolley...More
This hotel, er, lodge, as of the end of May 2015, is still in renovation mode, with ongoing work in some of the rooms (8:30 p.m., really guys?). The place badly needs it all around. Entry lobby shows its age and wear. although the lobby...More
US$111 - US$178 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Claudette G | Property representative |
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying... More
Dear Frederick, I am really sorry we didn't meet your expectations. All of the rooms have been renovated and NO we didn't have anyone from the staff posting any reviews, the replies below come from satisfied paying customers. We hope a member or our staff was made aware of your discomfort with the different issues stated. All of the photos posted on the website are less than a month old, they are thru pictures of the hotel as of now. We certainly hope that this did not hinder you from fully enjoying yourselves while in Gatlinburg. It is our sincere hope that you may allow us another opportunity to better exceed your expectations. Thank you/