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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,725 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

We stayed here several nights. Great location and we were able to walk to most activities and restaurants. Indoors pool for kids and hot tub with an arbor and fire pit outside. Beautiful fire places in sitting areas outside. A few days after we left my son realised he did not have his wallet. We called everywhere we had stayed...

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Helpful?
Thank Tarra G
Rome, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

This was our first time staying at the Hilton Garden Inn downtown Gatlinburg. We usually rent a cabin or stay at lesser expensive hotels downtown. We had an incredible experience. It is more expensive, however it is worth every penny. We had a wonderful king fireplace room with a balcony. The staff was welcoming and very helpful. The lobby area...

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Helpful?
1Thank Tigernoletraveler
About Hotel's Favourite Review
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for reviewing us, Tigernoletraveler, and for giving us the opportunity to be your home away from home this weekend. I will be sure to share your wonderful comments with everyone at the hotel, and to let Norma know that you were impressed with her kindness and desire to provide an excellent customer service. We would love to see...

Blackey, Kentucky
Reviewed yesterday NEW

Our room was clean and comfortable. Hotel is on the back side of the strip so we were able to walk everywhere we wanted to visit instead of having to search for parking. We chose room 506 and had a great view of the space needle.

Review collected in partnership with Hilton Garden Inn
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Thank ellenb284
Raleigh, NC
Reviewed yesterday NEW

We were in Gatlinburg for the Santa Family reunion 2017. The hotel was convenient to the Convention Center where the event was held over 4 days. Located on on River Rd., we had a quiet stay without the much more crowded main drag with its higher volume of sounds. I would recommend this property to folks who like the town...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank LuckyguyRaleigh
Chattanooga, Tennessee
Reviewed 2 days ago NEWvia mobile

My family and another family stayed here for three nights. Parking is free and the location is a great spot to be able to walk anywhere in Gatlinburg. The outdoor hot tub and indoor pool were a hit! The bar has great happy hour specials including $2 draft beer and half priced appetizers, which featured tasty items. The lobby is...

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Helpful?
1Thank Erik G
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for reviewing us, Erik G! Your feedback is very important to us as we want to make sure all of our guests receive a high level of customer service and comfortable accommodations they have come to expect from the Hilton brand. On behalf of everyone, thank you for staying with us. We are looking forward to your next...

Florence, Kentucky
Reviewed 2 days ago NEWvia mobile

I traveled to the Gatlinburg area on business and stayed one night. I found the hotel beautifully located and convenient to the Parkway which was easy walking distance. The hotel has some rooms with a fireplace which I booked for this trip. The fireplace is enclosed and gas operated. The flame was barely visible. Not worth the extra money. But...

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Helpful?
1Thank Ronald E
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Ronald E, I am very glad to hear that you enjoyed our clean and well maintained property. Our goal is to provide our guests with exceptional accommodations, so please accept my apology for the malfunctioning fireplace. It definitely sounds like it needs to be checked and serviced. We rarely have complaints when it comes the fireplaces - guests love...

Bartlett, United States
Reviewed 3 days ago NEW

.....not to far from main street, but yet far enough to enjoy the quite and view. trip was with family, next trip just myself and wife, great get away....staff was great both in the AM & PM. Fire place in lobby was the place to enjoy, good conversation and new friends

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Craig L
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Craig L., Thank you very much for staying with us and leaving this outstanding review. We would love to have another opportunity to be your home away from home. Please feel free to reach out to me directly for your future reservations - I want to personally make sure your upcoming stay is enjoyable! Ivan Antipin/AGM ivan.antipin@hilton.com

St. Augustine, Florida
Reviewed 4 days ago NEW

One of the best hotels for the money we have stayed in, my 6 year old loved the indoor pool. We loved that the hotel is walking distance to pretty much everything. Staff was extremely nice and accommodating. Rooms and hotel was very clean

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Rachel M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Rachel M., Thank you for recognizing us via TripAdvisor for our friendly staff and great amenities. You are so right - taking into account the location and the services we provide, our hotel most definitely represents a great value. Our entire team hopes to have another opportunity to welcome you back in the future. You can always count on...

Powell, Tennessee
Reviewed 5 days ago NEW

Rooms are clean location was great! Pool was cool and hot tub needs some work. Staff was nice. Breakfast was good great selection. Good atmosphere in the lounge great fireplace. Close to everything in town

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 906donniew
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Awesome review, 906donniew! I hope that you will come back to see us soon for another outstanding experience. Thank you for staying with us! Ivan Antipin/AGM ivan.antipin@hilton.com

Knoxville, Tennessee
Reviewed 6 days ago NEW

Excellent place to stay in Gatlinburg, very friendly and helpful lady at the front desk, clean and updated rooms, free parking with easy access to downtown parkway in Gatlinburg... Good breakfast as well! we will be back!

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Helpful?
Thank toypickergreg
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, toypickergreg. I am very glad to hear that you found our staff members helpful and accommodating, and we most definitely would like to see you coming back again. Take care and thank you for such a positive review! Ivan Antipin/AGM ivan.antipin@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $163 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Green Hotel in Gatlinburg
#1 Business Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend higher rooms with balcony”
 of 5 bubbles Merritte1, 16 Mar 2017 | Read review
“The extra charge for a balcony room is well worth it.”
 of 5 bubbles leish2017, 25 Feb 2017 | Read review
“Balcony rooms are awesome!”
 of 5 bubbles Tigernoletraveler, 21 Feb 2017 | Read review
“Even though ours did not, some of the rooms have gas log fireplaces.”
 of 5 bubbles Jeff8897, 6 Feb 2017 | Read review
“Some rooms have fireplaces, which are nice if spending a cold night inside.”
 of 5 bubbles WayneM72, 5 Feb 2017 | Read review
5 of 5