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Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
Hilton Garden Inn Gatlinburg Downtown
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1,722 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Gatlinburg Downtown
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Showing 1,717: English reviews
Mount Juliet, United States
Reviewed 1 week ago

Service is excellent and the digital app makes everything easy - from the reservation to checking in digitally and selecting your room. The staff is very friendly and helpful, the amenities are great and the sleep is awesome! Go visit Gatlinburg and stay here!

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank 651rhondaa
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for this great review, 651rhondaa! I am so glad you enjoyed your stay and got to utilize the digital application that allowed you to choose your room location. It works out well to know all the facts prior to your arrival. On behalf of everyone at the hotel, thank you for staying with us and hope to see...

Manchester, Kentucky
Reviewed 1 week ago

Our Hotel stay during our visit was very relaxing and the Hotel was perfect in every way. Location was the Best and the hospitality of Management was very helpful. Our future stays will always be there.

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Helpful?
Thank 352mitchellp
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you very much for staying with us, 352mitchellp, and leaving this perfect FIVE STAR review. We are looking forward to see you again in the future! Ivan Antipin/AGM ivan.antipin@hilton.com

South Carolina
Reviewed 1 week ago

My husband and I stayed here for an anniversary trip. We arrived early (2pm) and went to ask if it was ok to park our car and walk around downtown until check in time. They checked and said our room was ready and let us check in early. We appreciated that!! We had did online check in the day before....

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Helpful?
Thank KalcSC
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Happy Anniversary, KalcSC! I am so glad to hear that our awesome staff members took care of you and were accommodating. I will be sure to share your comments with every department - we like to hear what we are doing right and where we need to improve, so thank you for guiding us through it. Thank you so much...

Orlando, Florida
Reviewed 2 weeks ago

For the price is nothing more special then any other hotel. To me the beds were hard and the pillows were flat. The indoor heated pool was ice cold. The heated pool was the only reason w stayed so my baby could play in pool even though it was cold outside

Review collected in partnership with Hilton Garden Inn
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1Thank Heather C
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Heather C, Thank you so much for staying with us this weekend. I am very sorry to hear that the level of service and comfort we provide to all of our valued guests did not meet your expectations, and want you to know that we take your feedback very seriously. Each and every issue in your review will be...

Jasper, TN
Reviewed 2 weeks ago

The stay was excellent the rom was nice and convenient with a good view. It would be nice if the coffee bar had sweet rolls or some sort of light breakfast. The cookies in the evening were excellent I would recommend the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jerry K
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your kind comments, Jerry K! We are looking forward to your next visit and want to say thank you for choosing us. Take care! Ivan Antipin/AGM ivan.antipin@hilton.com

Cleveland, Georgia
Reviewed 2 weeks ago

This hotel is located conveniently to the down town area of Gatlinburg. Self parking was easy at the hotel and the staff were very welcoming. It rained much of our stay but it was nice just hanging out in our room. We enjoyed drinks in the hotel bar our first evening.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank MkayP86
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

We appreciate your great comments, MkayP86, and are looking forward to your next stay. You can always count on the Hilton Garden Inn Gatlinburg. Ivan Antipin/AGM ivan.antipin@hilton.com

Reviewed 2 weeks ago

We recently spent the weekend in Gatlinburg for my birthday. There is evidence of the fire with lots of new construction but everything was very nice. Hilton Garden Inn had no damage and was very clean and accommodating. Don't get adjacent rooms if you are not with someone else. The walls are thin and the noise is bad.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Judithlea003
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Judithlea003, Thank you for taking a moment to tell us about your stay and to reassure others that our property was not affected by the recent wildfires. Please accept my apology for some minor noise you had to experience. We want our guests to have a comfortable stay, every time, I am very sorry it was not just that....

Cleveland, United States
Reviewed 2 weeks ago

My wife and I needed a getaway for the weekend. She had just went through a difficult time with a loss. We both thoroughly enjoyed our stay at this location. The staff were very nice and accommodating, the facility was immaculate and can't forget location. just off of the main parkway in Gatlinburg Tn.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kendall D
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for staying with us, Kendall D! Come back to see us again soon! Ivan Antipin/AGM ivan.antipin@hilton.com

Loganville, Georgia
Reviewed 2 weeks ago

This hotel has wonderful service & great amenities! Our suite was very nice! The location is great! Will definitely return!!! They found out it was our anniversary & gave us complimentary breakfast, cheesecake & a very nice note.

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Thank Adrian S
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Happy Anniversary, Adrian S! I am glad to hear that our team was able to make your special event the one to remember and really took care of you. We want our guests to have this sort of WOW experience when staying with us, and I hope that you will choose our location again when back in the area. Take...

Asheville, United States
Reviewed 2 weeks ago

This hotel is located within walking distance to shopping and 'things to do'. Great staff, rooms and dining! My mom and I stayed for a shopping weekend. This will definitely be our go to hotel when we return.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 657vickie
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Great location, excellent amenities, clean rooms, and friendly staff members truly make us one of the best places to stay in the Smokies, and I am very glad to hear that we were able to provide you with a great stay you have come to expect from the Hilton brand. See you again soon! Ivan Antipin/AGM ivan.antipin@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738-3128
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $163 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Orbitz, Hotwire and Travelocity so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#3 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Gatlinburg Downtown staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend higher rooms with balcony”
 of 5 bubbles Merritte1, 16 Mar 2017 | Read review
“The extra charge for a balcony room is well worth it.”
 of 5 bubbles leish2017, 25 Feb 2017 | Read review
“Balcony rooms are awesome!”
 of 5 bubbles Tigernoletraveler, 21 Feb 2017 | Read review
“Even though ours did not, some of the rooms have gas log fireplaces.”
 of 5 bubbles Jeff8897, 6 Feb 2017 | Read review
“Some rooms have fireplaces, which are nice if spending a cold night inside.”
 of 5 bubbles WayneM72, 5 Feb 2017 | Read review
5 of 5