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Holiday Inn Club Vacations Smoky Mountain Resort

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Holiday Inn Club Vacations Smoky Mountain Resort
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853 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Club Vacations Smoky Mountain Resort
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Showing 851: English reviews
Stirling, Scotland
Reviewed 12 September 2013

We chose this resort as our base for a week in The Smoky Mountains, and we really appreciated the flexibility of the accommodation, the space to relax, and the well-fitted kitchen. Our one-bedroom villa was well equipped, with its own washing machine/tumble dryer; for a longer stay it was really appreciated. It allowed us to be independent, yet all the...

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Helpful?
1Thank Strathallan
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Strathallow “Top Contributor”..WOW is all I can say it tickles me that y’all enjoyed your stay with us. The fact that you are a “Top Contributor” and have had such vast travel experiences and you give us such a nice review really makes me swell with pride for my great staff and teammates. We really do want to give each...

Reviewed 7 September 2013

Had a great time at the resort. However, Sometimes the service staff were easily distracted with coworkers when taking care of customers, and then didn't complete actions with customer standing in front of them. This was disrespectful. If I wasn't member I might not come back. Also our update meeting went well until we advised we didn't want to invest...

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Helpful?
1Thank Vmchaney
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

VmChaney, I am happy that y’all loved your stay and assure you that I will make sure that you are treated with much more attention by the staff. I apologize that you were given the perception that as an owner we were “done” with you. We appreciate the fact that you are an owner and always want to exceed your...

Belfry, KY
Reviewed 4 September 2013

From the warm welcome at the front desk to the suites that make you never want to leave, this is an overall fantastic resort. The suites are decorated in rustic cabin theme and very spacious. Four kids, three adults fit just fine. We have also stayed here with neighboring units and the kids have just filtered back and forth which...

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Helpful?
1Thank AngelBevins
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hey there AngelBevins, come on down we will find you a place to live! Thank you so much for sharing what sounds like a “fantastic” resort stay. I hope to see y’all again real soon. Remember to let us know your expectations and we will get right on trying to exceed them. I really appreciate you staying with us! Don...

Dayton, Ohio
Reviewed 3 September 2013

I really liked this place, offers so much for guest to do! The crafts, dive-in movies, and just the over all interactions with you while you stay. I want to state that I will stay here again, the room was perfect for space and relaxing. Found myself wanting to stay in the room more than walking around in the horrible...

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Helpful?
1Thank Chrisie G
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

ChrisieG, I am happy that you enjoyed your stay with us. I really appreciate you taking your time to share your experience with us! I hear you loud and clear concerning your late night check-in, that situation has been addressed and the needed corrections made. Anyone checking in afterhours should and can expect the same warm welcome as any other...

Houston, Texas
Reviewed 3 September 2013

We have stayed at two different resorts in Gatlinburg, but I must say this one is very nice, very comfortable, and would definitely go back again. The rooms are nice, large, clean. We absolutely loved this resort. The people at the check-in counter were very polite and friendly. I loved the location as well. We didn't have to drive to...

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Helpful?
1Thank Dee3291970
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello There Dee3291970, thank you for taking your time to share your experience at Holiday Inn Club Vacations Smoky Mountain Resort. It humbles and motivates us any time we receive positive reviews from ANY of our guest, but when we hear from “Senior Reviewers” like you it really tickles us! I hope to see y’all again soon; and look forward...

Lake Worth, FL
Reviewed 2 September 2013

We were told by the Holiday Inn Club (HIC) representative that our promotion would include 4 days and 3 nights at Smokey Mountain HI C resort for $199. My husband and I would have to listen to a 2 hr. time share presentation and would receive $100 dollars back in cash plus 20,000 IHG reward points. When our final reservation...

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28Thank Adventure_Seeker09
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Adventure_Seeker, I apologize for the delay of my response. I am happy to hear you were able to take advantage of one of our discounted vacation packages, they‘re a great way to learn about the benefits of membership in Holiday Inn Club. I apologize if your reservation did not include villa accommodations at Holiday Inn Club Vacations Smoky Mountain Resort....

Reviewed 31 August 2013

We thought this place would be perfect but were very disappointed! The rooms were beautiful but had the loudest doors at any hotel we have ever stayed. The safe in the room did not work,dvd player did not work & dryer vent blew lint into bathroom. The pool was very dirty! A hotel guest scooped out a big mass of...

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2Thank PMR1959
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Hello PMR1959, thank you for reviewing your recent stay. I hate that we dropped the ball with your stay! The issues with your safe, DVD player, and dryer vent, are all issues that should have been discovered via our PM program inspected prior to each check-in obviously something that did not happen prior to your check-in. I really hate that...

Reviewed 29 August 2013

We went white water rafting, Keith was our guide .. He was really a fun guide and my whole family had a great time !! We plan to go again next summer and hope that Keith will be there next year so hopefully he can be our guide again'n

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Thank Annierynn
East Northport, New York
Reviewed 25 August 2013

First off great customer service. 2 weeks before our check in date we received a call to see what they could do to make our stay more comfortable. We requested to be creek side close to our family staying in a separate suite, and they had accommodated us. (we had a total of 9) We checked in and the staff...

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Helpful?
Thank maria b
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Thanks for taking time to review your experience with us, mariab, I really do appreciate it. I apologize for the delay of my response. I have said many times before that exceeding your, our guest, expectations is our number 1 priority here at Holiday Inn Club Vacations Smoky Mountain Resort. It really tickles me to hear that you enjoyed your...

New York City, New York
Reviewed 24 August 2013 via mobile

I stayed here with my family.... We occupied three of the villas on the 8 floor. The villas were very comfortable with all the amenities you would need. The pool was great. There is both an outdoor area and and indoor pool area. There is even an outdoor grilling area. The staff was generally friendly expect for the young lady...

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2Thank Iratherbetravelling
HIClubSmokyMtn, General Manager at Holiday Inn Club Vacations Smoky Mountain Resort, responded to this review

Iratherbetraveling, I also want to apologize to you for the delay in my reply. I appreciate you and your family choosing to spend your vacation time with us! I am really happy that y’all enjoyed your stay. I cannot agree more with you on how important customer service is to a resort. Here at Holiday inn Club Vacations Smoky Mountain...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more   less 

Additional Information about Holiday Inn Club Vacations Smoky Mountain Resort

Address: 404 Historic Nature Trl, Gatlinburg, TN 37738-3300
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $186 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Club Vacations Smoky Mountain Resort 3*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG and Hotels.com so you can book your Holiday Inn Club Vacations Smoky Mountain Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg
Hotel Style:
#2 Top resorts Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
#8 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and other travellers.
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Questions? Get answers from Holiday Inn Club Vacations Smoky Mountain Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a 2 BR if you can if there are more than 2 adults in your party. 1 BR fine with 2 adults and one or two small children”
 of 5 bubbles LindaSA_13, 14 Jan 2017 | Read review
“dont stay here at all”
 of 5 bubbles Memphis_11, 12 Jan 2017 | Read review
“If you want 2view balldrop on New Yr's Eve, reserve room a yr in adv &call few days 2week before 2make sure it's available.”
 of 5 bubbles rickyd844, 1 Jan 2017 | Read review
“Great location”
 of 5 bubbles Kim0829, 19 Oct 2016 | Read review
“We were on the 7th floor furthest from the elevator very noisy and "the mountain view" had a parking lot in it.”
  • A mountain view with a parking lot.
 of 5 bubbles AMD572, 17 Oct 2016 | Read review
5 of 5