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SureStay Plus Hotel by Best Western Gatlinburg

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Traveller (120)
Room & Suite (129)
Dining (9)
Overview
Hotel website
218 Ski Mountain Rd, Gatlinburg, TN 37738-3125 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
Visit Hotel Website
Offers from SureStay Plus Hotel by Best Western Gatlinburg
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Reviews (660)
Filter reviews
656 results
Traveller rating
151
204
150
89
62
Traveller type
Time of year
LanguageEnglish
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151
204
150
89
62
Show reviews that mention
All reviewsthe riverroom was cleantravelodge inntravel lodgerooms overlookwithin walking distancenational parkking suitebalcony overlookingcovered parkingcontinental breakfastwould stay againnice balconyconvenient locationan older hotelthe main dragenjoyed our stay
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1 - 5 of 656 reviews
Reviewed 5 days ago via mobile

We always stay on the strip somewhere and decided to try this one out (not directly on the strip btw.) Check in was fine, Tina was fantastic. We got to our room only to notice 2 of our lights did not work. Called Tina up...More

Thank Britney987
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 5 days ago

Thank you for taking the time to rate us Britney. We sincerely apologize that there were maintenance issues with you room during your stay. Thank you for bringing them to our attention. Your business is appreciated, and we hope you will give us another chance...More

Hotel's Favourite
Reviewed June 19, 2018

This hotel is not on the main strip but is within walking distance. Very quiet. The staff was friendly.The room and the property were clean. Our room looked like it received some updates. Beds were comfortable. The room had an updated bathroom with a single...More

1  Thank Marcia T
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded June 25, 2018

Thank you for your kind review! We are so happy that you enjoyed your stay with us! You are correct in noticing we have made several updates to the room and property and are planning to continue renovations throughout the year. We are confident you...More

Reviewed 1 week ago via mobile

This is a really great place. The front receptionist (dreammy) always greets people with a beautiful smile and she's always attentive. The staff is really friendly they always tried help in any way possible. The rooms are very clean and spacious, the pool has a...More

Thank Maria S
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 1 week ago

Thank you for your kind review Maria! We are so happy that you enjoyed your stay with us! Your business is appreciated, and we hope you will choose to stay with us again the next time you're in town. Thanks again!

Reviewed 1 week ago

Very rude night shift manager. Got there around 2 p.m. Said there was a staff shortage and room would not be ready until around 4 p.m. Walked around for two hours and went back. She was rude again. Went to eat dinner and came back...More

Thank Deborah S
Reviewed 2 weeks ago via mobile

So I have mixed reviews about our stay here at Sure Stay by Best Western. Upon our arrival the front desk clerk was extremely friendly & helpful however it seemed like EVERY time we walk by she was outside smoking which in my opinion is...More

Thank Rhonda R
Response from NIRAV P, Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 2 weeks ago

Thank you for taking the time to rate us. Your input is very important to us and will be looked into. Please be assured that we are making regular updates to the facility. The carpets are one of the big projects that we have planned....More

View more reviews
About
Description
The SureStay Plus Hotel by Best Western Gatlinburg features views of the river in Gatlinburg. The property is located within 5 minutes walking from downtown Gatlinburg and we are just 6 miles from ...More Pigeon Forge. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Air Conditioning
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
52
Price range
US$66 - US$175 (Based on Average Rates for a Standard Room)
Formerly known as
Travelodge Inn & Suites Gatlinburg on the River
Also Known As
Family Inns Of America Hotel Gatlinburg
,
Family Hotel Of America
,
Family Hotel Gatlinburg
,
Family Inn Gatlinburg
Location
United States > Tennessee > Sevier County > Gatlinburg
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
52
Price range
US$66 - US$175 (Based on Average Rates for a Standard Room)
Formerly known as
Travelodge Inn & Suites Gatlinburg on the River
Also Known As
Family Inns Of America Hotel Gatlinburg
,
Family Hotel Of America
,
Family Hotel Gatlinburg
,
Family Inn Gatlinburg
Location
United States > Tennessee > Sevier County > Gatlinburg
Photos
Traveller (120)
Room & Suite (129)
Dining (9)
Pool & Beach (4)
Nearby
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Questions & Answers
Ask a question
becka143m
December 19, 2017|
AnswerShow all 3 answers
Response from lbft100 T | Reviewed this property |
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town... More
0
Votes
cheriecooper76
December 3, 2017|
Answer
Response from 20thcentboy | Reviewed this property |
there is a creek that runs beside it.
0
Votes
Hugh M
November 6, 2017|
AnswerShow all 2 answers
Response from Linda R | Reviewed this property |
I think you will have to call them. I wouldn't trust doing it on line
0
Votes
Room Tips
"We had 6 people and this was a suite and it was big enough for more people."
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"Stay somewhere else"
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"Stay away from room 501"
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"All of the other guests were complaining about their rooms as well. Do not choose this hotel"
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