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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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Traveller (1291)
Room & Suite (536)
Pool & Beach (90)
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Overview
  • Excellent46%
  • Very good29%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“double tree”(83 reviews)
“city view”(107 reviews)
“pool area”(195 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Offers from Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Special Offer: Double Points, Every Stay
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Offers from Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Special Offer: Double Points, Every Stay
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,516)
There are newer reviews for Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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All reviewsdouble treecity viewpool areawarm cookieshotel restaurantbreakfast buffetbeautiful hoteltrolley servicefamily suitefire pitgreat poolkids loved the poolbunk bedsparking lothot tubthe smoky mountainsfamily vacation
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831 - 835 of 3,501 reviews
Reviewed 5 July 2016

This is a fantastic hotel in every way. The customer service was incredible--everyone from Carols at checkin to restaurant staff (Dottie & Jennifer)and the night clerk who got us hot chocolate for our grandchildren after leaving the pool. The pool is the greatest, esp. for...More

Review collected in partnership with DoubleTree by Hilton
Thank Brenda M
Response from Laura F, Manager at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 6 July 2016

Thank you so much for your wonderful review. We're so glad you had a great time. I have passed along your compliments to our amazing team!! We look forward to your next visit.

Reviewed 4 July 2016

I believe the hotel building has been there for some time, but has been nicely renovated. My room was very clean. The pool area with slides and hot tub was a great surprise. Appreciated the mountain views and relaxing areas on hotel property.

Review collected in partnership with DoubleTree by Hilton
Thank nboveda
Response from Laura F, Manager at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 6 July 2016

Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review on TripAdvisor. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!

Reviewed 3 July 2016

My family was visiting Gatlinburg and we stayed at Park Vista. We were very pleased with the staff and the hotel. The trolley picked us up at the door and dropped us off downtown. It was a stress free way to enjoy our stay!

Review collected in partnership with DoubleTree by Hilton
Thank Jennifer M
Response from Laura F, Manager at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 6 July 2016

Thank you for staying with us during your visit to Gatlinburg and for taking the time to post a review on TripAdvisor. We are delighted you had such a great experience and look forward to hosting your next visit to the Smokies!

Reviewed 3 July 2016 via mobile

Disappointed with this hotel. The front desk staff was rude to me when I had to get card room keys reprogrammed in order to get into our room, twice. The shower handle wouldn't shut off the shower. They repaired that. The remote for the TV...More

Thank Wayne S
Response from John-HiltonHelp, on behalf of the staff at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 16 July 2016

Dear Wayne S, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues...More

Reviewed 3 July 2016 via mobile

We stay at lot of Hampton Inns and Hiltons in general. This hotel is in a great spot at the top of a hill overlooking Gatlinburg. We arrived around 11 pm. Upon arrival it took around 5-10 minutes of waiting for someone to help us...More

Thank FloristSteve
Response from Laura F, Manager at Park Vista - DoubleTree by Hilton Hotel - GatlinburgResponded 6 July 2016

Thank you for writing a response on Tripadvisor. I can assure you that our main priority is for our guest to have an exceptional stay with us and we will do everything we need to do to ensure that these issues are corrected. I am...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$133 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Gatlinburg
#3 Top resorts Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#17 Family Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$133 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Gatlinburg
#3 Top resorts Hotel in Gatlinburg
#14 Romantic Hotel in Gatlinburg
#17 Family Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1291)
Room & Suite (536)
Pool & Beach (90)
Dining (55)
Amenities (95)
Family and Play Areas (16)
Business Centre & Event Rooms (7)
Questions & Answers
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Alex L
17 April 2018|
AnswerShow all 4 answers
Response from Debradougan | Reviewed this property |
The trolly which is 50cents a person comes to the front door of the hotel. It goes right to the aquarium and downtown. The hotel itself is on a hill overlooking Gatlinburg and you will have to battle traffic and find and... More
1
Vote
Byrde2010
19 January 2018|
AnswerShow all 4 answers
Response from Russell H | Reviewed this property |
I think so but you need to just call and ask, I thought the restaurant was not bad not bad at all. Breakfast was good.
0
Votes
Hubert85
11 January 2018|
AnswerShow all 2 answers
Response from MMB3828 | Reviewed this property |
1/2 to 1 mile....pretty tough walk as hotel is up very steep windy road. There is a very inexpensive shuttle service if u don’t mind waiting; it goes by convention center.
1
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Room Tips
"Choose park view rooms over city view. Costs a little more, but the views are spectacular!"
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"Request a mountain view"
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"Wind was howling in room facing the town."
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"I would go for mountain views and be in the middle of the hotel, so you have more opportunities to catch the..."
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