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River Terrace Resort & Convention Center

CancelonUS$75*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$89*
US$75*
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US$89*
US$89*
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River Terrace Resort & Convention Center
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840 Reviews from our TripAdvisor Community

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Showing 832: English reviews
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Asheville, North Carolina
Reviewed 2 days ago NEW

We stayed 2 nights in mid-May so that we could visit the GSMNP. We had a room overlooking the river on the first floor. Yes, the room had seen better days but it was clean, the AC worked, there was a frig & microwayve, it was close to everything, the price was very low, the balcony overlooking the river was...

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Helpful?
Thank Marsha W
London, United Kingdom
Reviewed 4 days ago NEW

We stopped here on a road trip so we could do the Smokies. The carpet in our room was wet. The staff didn't seem concerned. The website said there was a restaurant on site serving breakfast. There wasn't - it only opened at weekends. Gatlinburg is just a huge themepark. We were glad we were only staying one night.

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Helpful?
Thank Peter B
WestgateResorts, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to complete a review of our resort. While we strive to deliver every guest with an enjoyable experience during their vacation with us, we appear not to have met our goal during your stay. We will use your feedback to continue to improve our services and guest satisfaction. Your comments have been shared with...

Chesapeake, Virginia
Reviewed 4 days ago NEW

I booked a scrapbook weekend retreat 4 days there and when I viewed the property prior to my event a year before the sales staff did not show me the run down rooms. My bathroom door was rotten and tore apart at bottom shower curtain holes in it, Tub was nasty/dingy needs good hard core scrubbing to get dirt out....

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Helpful?
Thank itravelplaces75
WestgateResorts, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review. We are always appreciative of our guests’ comments and concerns as it certainly helps us to identify areas of improvement. The experience that you have shared with us will certainly be forwarded to our resort and corporate management; we want to make sure that concerns such as those that you have shared with us...

Reviewed 4 days ago NEW

The people were friendly .Our room wasn't ready on time so they up graded us to a room with a fireplace.The room was clean but the curtains were very worn. There were cobwebs in the corners,dusty cabinets and old counter tops.The air conditioning was leaking in the walkway and they only had one elevator. While wating for our room we...

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Helpful?
1Thank Mika W
Miami
Reviewed 1 week ago via mobile

We requested for a pet-friendly room. The room is very spacious, has a balcony looking over the river. We saw ducks swimming by. So close to the river, we can fish from our balcony. The room looks old but clean. The only comment I have, their pet-friendly room is carpeted and per their policy you'll be charged with any damages...

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Helpful?
Thank Leigh S
Cincinnati
Reviewed 2 weeks ago via mobile

I stayed here with my daughter as part of a group and the location is great. The room was very spacious and relatively clean. The front desk staff seemed hurried and annoyed by our group. The restaurant had terribly slow service, staff who answered questions with "I don't know" and breakfast that is subpar. It was not horrible, but I...

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Helpful?
Thank Tiffany B
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review. We are thrilled to know that you enjoyed the spaciousness of your accommodations with us. All of our staff is there to provide you with an exceptional customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to...

Reviewed 2 weeks ago via mobile

Love love this place. Everyone is so nice and rooms are very good. Loved waking up to the awesome views of the mountains. Can't wait to come back. Would recommend to anyone. Very convenient to stuff. Within walking distance to shopping

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Helpful?
Thank Susan G
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review with us. We are glad to know that you enjoyed a wonderful visit to our resort and that your found our resort to be ideally located. We certainly hope to see you again soon. Luna

Hurricane, West Virginia
Reviewed 3 weeks ago via mobile

Our room was clean and so was the bathroom. Liked that we had a mini fridge and microwave. Only thing I didn't care for was a gap in the blinds on the door. You could see in our room if you walked by.

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Helpful?
Thank JackieF1973
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review with us. We are pleased to know that you enjoyed a great visit to our resort and that you enjoyed the comfort of your accommodations. We certainly hope to see you again soon. Luna

Reviewed 3 weeks ago

Friendliest staff. We arrived at 130 and check in wasn't until 4 but they found us two rooms. We had some coffee grounds in a sink and I told the front desk. The rest of the room was clean though. Ended up having a clog they couldn't repair so they upgraded our room and also gave us a certificate for...

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Helpful?
Thank Jaime A
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate you sharing your feedback with us. We are glad to know that you found our staff to go above and beyond in resolving any issues that you may have endured and that you found comfort in your accommodations. We certainly welcome you to visit us again soon. Luna

Remlap, Alabama
Reviewed 4 weeks ago

My father in law insists on staying here every time he visits Gatlinburg. My husband and I have shared rooms with my in-laws on several occasions. I would have preferred to stay somewhere else. The location is great, but there is only one elevator and it takes forever to catch a ride. Nice breakfast. Indoor pool is great for kids...

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Helpful?
Thank tdmorton1979
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $100 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from River Terrace Resort & Convention Center staff and other travellers.
23 questions
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Questions? Get answers from River Terrace Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the first floor of the building overlooking the river”
MarshaW487, 25 May 2017 | Read review
“Stay somewhere else”
V2500XBpeterb, 23 May 2017 | Read review
“No good advise but do not stay in the section where conference center is.”
itravelplaces75, 23 May 2017 | Read review
“Rooms on the front have creek view. Rooms at the back side of the complex are at the top of a hill.”
tdmorton1979, 26 Apr 2017 | Read review
“Ask to see a room before signing on the dotted line.”
whitesox117, 24 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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