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River Terrace Resort and Convention Center

Traveller (437)
Room & Suite (183)
Pool & Beach (7)

About

Location
Cleanliness
Service
Value
River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort & Convention Center!
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Property amenities
Pool
Restaurant
Free parking
Bar/Lounge
Free Internet
Banquet Room
Business Centre with Internet Access
Conference Facilities
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Non-smoking rooms
Good to know
HOTEL STYLE
Family Resort
River View
HOTEL CLASS
1,024Reviews
468Photos
30Q+A
100Room tips
Traveller rating
  • 194
  • 252
  • 232
  • 160
  • 186
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Popular mentions
My room played for but when we arrived the front desk said we have to change your room.The front desk clerk out us in a great room. The view was great,right beside the river. We walked into a real treat when we open the door. Two story bar fireplace and deck on bottom floor. Up
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Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center
Responded 5 days ago
Dear Guest, Thanks for visiting us and sharing your great feedback! We're glad that our staff was able to pleasantly accommodate you and that we could create a relaxing vacation experience for you. Please come visit us again soon! Regards, Kai
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Our room was clean, most importantly! The location of the hotel is perfect for walking to shops and restaurants on the strip. I feel as though the hotel is in major need of updates, but for our purpose (to sleep and rest) it was perfect! We also LOVED the size of our space, our
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Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center
Responded 6 days ago
Thank you for leaving a review. We appreciate your comments and are glad you enjoyed many aspects of your stay with us. We will use your other comments as feedback as we are always looking to improve. We are honored to have had the chance to host you, and we hope to see you again soon. Kind regards, Courtney
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The room is very outdated, but it has a lot of space, and it is very clean. The bathroom needs to be re-modeled. The staff was friendly, and sent a text message each day to see if we needed anything. The hotel is in a very convenient location, and if you stay in the Mountain
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Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center
Responded 1 week ago
Thank you for taking the time to review your experience at River Terrace Resort and Convention Center. We do regret to hear that you found your accommodations to be in need of an upgrade - though we appreciate your feedback, as we are always looking to improve. Thank you very much for visiting. We hope to host you again soon! Regards, Rachel
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Rooms were clean with daily tidying up by staff. The staff was absolutely amazing. Lower pricing on lodging for the area. Great location, within walking distance for everything on the Gatlinburg strip. Will be staying with every visit we take to the smokies!!
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Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center
Responded Jan. 28, 2019
Dear Guest, We appreciate your great rating of our property! At Westgate our goal is to deliver "5 Star" service to all of our guests and visitors, and it brings us great pleasure to see that your stay with us was nothing short of excellent. We look forward to our next opportunity to serve you! Best Regards, Kai
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Highest priced beer in Gatlinburg! $5.50 for a bottle Miller Lite! The breakfast buffet was ok I like staying there but have to go across street to have a beer. The rooms are dated but very large and clean.
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Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention Center
Responded Jan. 21, 2019
Dear Guest, Thank you for sharing your great feedback of the River Terrace Resort & Convention Center. While we are happy to hear that your overall experience was positive, we regret to hear that you may have had some concerns throughout your stay. We appreciate all guest comment as we are always looking to improve our property and we are in the process of renovating several of our unit and facilities to ensure the top level of quality and value is being delivered. We hope to welcome you back in the near future and exceed your expectations. Best Regards, Kai
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No river view
Great
Great
Shower / tub in our room
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12345637
How far from downtown
Hi Brandon, we are in the heart of downtown!
0 votes
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We loved our room. It was older, and appeared to be still being renovated. But, it was clean, there were no issues like peeling paint or anything of that nature. The bathroom appeared to have already been renovated. I would call River Terrace and speak with them directly. They were very accommodating when we were there. As I speculated in my review, I think since the negative reviews were before a change of management.
1 vote
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Hi Lianna, we do have designated smoking areas at our resort.
0 votes
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Why was my review not posted?
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1 votes
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123456
"Pick based on desired view"
"The towers has the best views and easy access very quite"
"If you pick the upstairs, it is quite a haul to walk. Stairs and two huge hills."
"Foor a good room,, dont stay here."
"Some rooms have loft bedrooms with spiral staircases. Let the hotel know if you have travelers for whom this might be a problem."
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12345620
PRICE RANGE
US$77 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
river terrace hotel gatlinburgriver terrace resort and convention centerriver terrace gatlinburg
LOCATION
United StatesTennesseeGatlinburg
NUMBER OF ROOMS
205
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