We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

River Terrace Resort and Convention Center

Save
Traveller (397)
Room & Suite (172)
Pool & Beach (5)
Ratings and reviews
  • Excellent18%
  • Very good26%
  • Average23%
  • Poor16%
  • Terrible17%
Travellers talk about
View all reviews
What's included
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
Wheelchair Access
Business Centre
Self-Serve Laundry
Private Balcony
Breakfast included
2 Star Hotel
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of the Great Smoky Mountains National Park - the most-visited...
View all hotel information
Location and contact
240 River Rd, Gatlinburg, TN 37738-3208
44.5 km to Mc Ghee Tyson Airport
87 restaurants are within a 0.5 km radius
0.2 km from Ripley's Aquarium of the Smokies
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (964)
Filter reviews
954 results
Traveller rating
176
236
220
151
171
Traveller type
Time of year
LanguageEnglish
More languages
176
236
220
151
171
Show reviews that mention
All reviewsview from the balconyan older hotelbeds were comfortablecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
FilterEnglish
Updating list...
1 - 5 of 954 reviews
Reviewed 6 days ago

This place is old and there is no convention center, only 1 pool not 2, it was fairly clean, there was not enough parking for all the guest. They sell this as a resort this is no were near a resort. Just plan false advertising...More

Thank dixierose6
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 days ago

Thank you for your feedback. We do regret to read that you did not fully enjoy your stay. We would like to point out that we do have a convention center as well as two pools, however, one of our pools is under maintenance at...More

Reviewed 6 days ago via mobile

We were shocked at the level cleanliness of this room. Lipstick on the tissues, toilet paper incover holes in the ceiling, dried bugs on the towels, curtains had holes in them, etc. We tried speaking to staff and each staff member gave us someone else...More

Thank 164egs
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 days ago

Thank you for advising us of your concerns via TripAdvisor. We must admit that we are shocked by your comments. We apologize for any issues you may have experienced and for any inconvenience caused. Your review will be shared with management including the housekeeping and...More

Reviewed 1 week ago via mobile

The room was spotless, staff very helpful and breakfast was great. We had a private balcony over the river. We sat outside for hours talking about nothing and everything. Absolute paradise with this wonderful detailMore

1  Thank Lee Ann K
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 days ago

Thank you so much for your fantastic response. We are so glad to hear that you enjoyed your time with us. Providing our guests with the best possible hospitality and service has always been our mission. We invite you to stay with us again next...More

Reviewed 1 week ago

Our room had plenty of room. We had 2 beds, table, mini frig./mico., coffee pot, TV, and a night stand. No dresser or TV stand so leaves lots of room. Room-Cleaning was so, so. Not bad but not the best. (Best they can do with...More

1  Thank Katj1027
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 days ago

Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays...More

Reviewed 1 week ago via mobile

The hotel was convenient and very clean. The breakfast was delicious and there was a lot of food to choose from. I had no problems with my stay there. The staff was very friendly. Will stay there again.More

1  Thank Mary D
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 days ago

Thank you for your review. Our goal is to provide a relaxing and enjoyable stay for all of our guests. We are happy to read we were able to do just that. It would be an honor to provide you with another excellent stay on...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$86 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$86 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (397)
Room & Suite (172)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
April 3, 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
September 23, 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
July 15, 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"Ask for the tower by the river-looks newer and nicer view."
Read review
"Make sure rooms are accurate to the pictures shown for that room."
Read review
"As for a room on the river. The rooms on the hill are cheaper but parking can be a little hard and they seem..."
Read review
"get in front building where convention rooms are 6th floor facing River road and Mountains"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing