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River Terrace Resort & Convention Center

914 reviews
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Traveller (370)
Room & Suite (132)
Pool & Beach (5)
Overview
  • Excellent18%
  • Very good27%
  • Average22%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
2.5 Star Hotel
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (914)Write a Review
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All reviewsripley's aquariumriver roadfridge and microwavean older hotelbeds were comfortableview from the balconywalking distance to everythingcoffee potthe room was nicegatlinburg areagas fireplacethe main streetbratsducksmountainsparkwayattractions
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11 - 15 of 904 reviews
Reviewed 1 November 2017 via mobile

Will be rating this hotel based on different factors on a scale 1-5, 5 being the highest. Looks: 2, this hotel is very outdated. Furniture: 1, this hotel has very old furniture. Noise: 1, if you want to hear everything your neighbor is doing/saying this...More

Thank Miguel V
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 November 2017

Thank you for your evaluation of our property and your stay. Feedback, whether it be good or bad, is always appreciated and we rely on this to show us where we are doing well or where we can improve. We appreciate your help in this...More

Reviewed 28 October 2017 via mobile

Awful. Our room had a table and chairs. One chair was ready to fall apart if you actually sat on it, it was so wobbly, the other had a big rip in it and both were dirty. Plugs by the 2 sinks were not ground...More

Thank beckykay99
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 November 2017

Thank you for sharing your experience with us. We regret to hear of the issues you may have had with your unit and do wish that you would have brought them to our immediate attention. Our team would have been more than happy to address...More

Reviewed 24 October 2017 via mobile

My husband and I stayed here for our mini honey moon & have no complaints. We were a little afraid because of all the reviews but we took a chance and have had no complaints. Very friendly staff & the view is pretty nice! We...More

Thank Tiffany L
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 26 October 2017

Thank you for choosing River Terrace Resort & Convention Center. We appreciate your comments and are glad you found our resort cozy and the staff friendly. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope...More

Reviewed 24 October 2017

The Location of the hotel is ideal. Originally we were checked into a room at the back of the property which we were not happy with. We spoke with Janet on the front desk who was super friendly and asked us to check a room...More

Thank SteveHewitt999
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 26 October 2017

We are so glad you discovered our hidden gem River Terrace Resort & Convention Center. Our resort is in fact the most convenient to Pigeon Forge and as you found out makes events so much more enjoyable. Not to mention, hearing that our staff member...More

Reviewed 21 October 2017

We travel to the Gatlinburg area regularly, generally staying at the River Terrace. Thought we would try something different. stayed at the Baymont on the river. Reported the fireplace did not work.Two days later still not working. Moved to the River Terrace after calling the...More

Thank _time_odell
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 26 October 2017

Thank you for your encouraging feedback of your stay at River Terrace Resort & Convention Center. Our staff works hard to treat all its guest with the highest level of service regardless of the obstacles surrounding their stay, and we’re glad you experienced this during...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$65 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$65 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (370)
Room & Suite (132)
Pool & Beach (5)
Dining (1)
Hotel & Grounds (211)
Bathroom (31)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
deborah l
23 June 2017|
AnswerShow all 6 answers
Response from Marsha W | Reviewed this property |
We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
2
Votes
Room Tips
"Try to reserve a room on the water side. It is very soothing"
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"Check your room before accepting it."
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"Room with a balcony facing the river."
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"Ground floor by swimming pool and creek."
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