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    River Terrace Resort & Convention Center

    240 River Rd, Gatlinburg, TN 37738-3208
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    US$152
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    Traveller (344)
    Room & Suite (130)
    Pool & Beach (6)
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    Overview
    • Excellent18%
    • Very good26%
    • Average23%
    • Poor16%
    • Terrible17%
    Travellers talk about
    Free Internet
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Wheelchair Access
    Business Centre
    Self-Serve Laundry
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    The Edgewater Hotel
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    Crossroads Inn and Suites
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    River Edge Motor Lodge
    76 reviews
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    Quality Inn & Suites Gatlinburg
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (862)
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    There are newer reviews for River Terrace Resort & Convention Center
    See the most recent reviews

    251 - 255 of 853 reviews

    Reviewed 14 October 2015

    Stayed here for one night and from the moment we checked in I couldn't wait to leave again. Awful place. Grubby and untidy exterior and when we opened the outside door into the room it got worse. Old fashioned, dour, shabby room. The bed clothes...More

    3  Thank peppa2015
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    Thank you so much for your input. We deeply regret to hear the issues you may have experience at our resort. Although we understand that all of our units may not be fully renovated, we are enhancing many of our features and expect everything to...More

    Reviewed 14 October 2015

    In talking with friends, rooms varied between buildings. We were in building two, and although the room itself really could use some serious upgrading, it was clean. Bathroom was clean, but neither the sink nor tub drained well. Location was great, very easy walk to...More

    Thank Debitcred1
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    Thank you for taking the time to review our property. It is wonderful to hear you enjoyed our location and views. We are in the process of renovating our units and overall property; we expect all of our units to be clean and functioning upon...More

    Reviewed 14 October 2015 via mobile

    Had our daughters wedding here and everyone stayed in the rooms here what a disaster. I was embarrased and totally humilated. Every room was old and groose. The people at the front desk where so nasty , they gave away rooms and lost reservations. Then...More

    2  Thank Brent B
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    We regret to hear that you may have been dissatisfied with your recent stay. We always advise our guests to contact our front desk staff immediately when they encountered any issues throughout their stay. We understand that not all of our units may be fully...More

    Reviewed 14 October 2015

    Located on the river, back road parallel with the main road. I liked being a bit removed from the main street, as the town seemed noisy late into the evening. Room was clean - coffee was in room - nice balcony with mountain view -...More

    Thank Withheld99
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    Thank you so much for being our guest! We are delighted to hear you enjoyed our location and fully equipped units. Your suggestions are appreciated as we are always looking to provide a more enjoyable stay for all of our guests. We appreciate you choosing...More

    Reviewed 13 October 2015

    I don't even know where to start! We were passing through Gatlinburg and decided to make a last minute reservation at River Terrace Resort. Online reservation said there were plenty of rooms. We booked online. We arrived and were VERY RUDELY greeted by front desk...More

    2  Thank rubyred1966
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    Thank you for visiting our resort. We are sorry to hear about the issues you may have experienced throughout your stay. Although it is less than clear as to what might have occurred with your key card, we ask our guests to refrain from keeping...More

    The Edgewater Hotel
    940 reviews
    #18 of 78 hotels in Gatlinburg
     
    Crossroads Inn and Suites
    452 reviews
    #29 of 78 hotels in Gatlinburg
     
    River Edge Motor Lodge
    76 reviews
    #27 of 78 hotels in Gatlinburg
     
    Quality Inn & Suites Gatlinburg
    689 reviews
    #15 of 78 hotels in Gatlinburg
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$87 - US$188 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Top resorts Hotel in Gatlinburg
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 205
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, TripOnline SA, Cancelon, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • River Terrace Hotel Gatlinburg ,
    • River Terrace Resort And Convention Center ,
    • River Terrace Gatlinburg
    Add Photo Photos
    Traveller (344)
    Room & Suite (130)
    Pool & Beach (6)
    Dining (1)
    Hotel & Grounds (186)
    Bathroom (31)
    Business Centre & Event Rooms (3)
    Nearby
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    Ask a question
    Questions & Answers
    SettleC
    15 July 2017|
    Answer
    Response from Sharon K | Reviewed this property |
    I would not take my mother there! The roads around the hotel are very steep and dangerous. We thought we could walk from our room to office and we both almost fell so had to walk back up and drive to office. I have not... More
    0
    Votes
    deborah l
    23 June 2017|
    AnswerShow all 5 answers
    Response from Marsha W | Reviewed this property |
    We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
    1
    Vote
    mekabody
    13 June 2017|
    AnswerShow all 6 answers
    Response from JackieF1973 | Reviewed this property |
    I stayed last month and the room was clean. It is nothing fancy though but close to everything in Gatlinburg.
    0
    Votes
    Room Tips
    "get a balcony room with a fireplace!"
    Read review
    "ask for room with view"
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    "All rooms have a porch or a Balcony.. Look at the Mountains and you will forget the rest of your complaints."
    Read review
    "Get a room on the first floor of the building overlooking the river"
    Read review
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