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    River Terrace Resort & Convention Center

    240 River Rd, Gatlinburg, TN 37738-3208
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    2017-12-26 2017-12-27
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    Traveller (370)
    Room & Suite (132)
    Pool & Beach (5)
    Overview
    • Excellent18%
    • Very good27%
    • Average22%
    • Poor16%
    • Terrible17%
    Travellers talk about
    Free Internet
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Tennis Court
    Self-Serve Laundry
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Rooms
    Dec 26Dec 27
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (912)
    There are newer reviews for River Terrace Resort & Convention Center
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    291 - 295 of 902 reviews

    Reviewed 30 October 2015

    We updated to a Riverview room. Have stayed here through the years many times. We were at the peak time of the fall season and had to pay "unreal" rates. Our first night was with the heater not working. (They did bring us blankets and...More

    Thank Martha T
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 November 2015

    We appreciate your review. We certainly understand your frustration regarding the issues that you were faced with during your stay with us. We are happy to hear, however, that the members of our maintenance team were prompt in resolving your every concern. Thank you for...More

    Reviewed 29 October 2015 via mobile

    Roomy, but dated. River view was sad, however, location was good. It was an easy walk to the many many shops. It filled our needs of a layover overnight. The price was reasonable. It was average cleanliness, good have been better, could have been much...More

    Thank kathymarieprier
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 November 2015

    Thank you for your feedback. We are happy to know that you enjoyed our ideal location as it offers our guests a variety of entertainment options nearby and that you found us to be at a great value for your stay. We certainly hope to...More

    Reviewed 28 October 2015

    The price was not bad, I think we paid $387 for a Saturday thru Tuesday 3 niter and we got an upgrade in room because they had over booked. But the room only had a couch, a breakfast table with 4 chairs, 2 of the...More

    Thank Butch C
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 2 November 2015

    Thank you for sharing your review with us. We are pleased to know that you had a wonderful time staying with us and that you enjoyed your lovely accommodations and resort location. Rest assured that we will continue to work diligently on renovating our resort...More

    Reviewed 22 October 2015

    The room they initially put us in looked like an extra room they tried to make into a hotel room. It was odd. When you first walk in the door, you have to walk around an oddly placed hot-tub. The room was very old looking....More

    Thank magan2
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We understand some of our units may not be fully renovated, but we are fully determined in enhancing our features through a renovating schedule....More

    Reviewed 22 October 2015

    Had a 2 Queen, River View Suite, $30+ more, just for a river view? Sliding door lock messed up, wouldn't even let the door shut completely. Shower was messed up, would drain, to short in height for a normal male. This hotel needs a total...More

    1  Thank earlschieb
    Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 28 October 2015

    We are saddened to hear that you may have experienced disturbance throughout your stay. Based on your review, we see that these issues need to be brought to the immediate attention of the resort management and we will be doing just that. We hope you...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Tennis Court
    Details
    • Price range
    • US$74 - US$249 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Top resorts Hotel in Gatlinburg
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 205
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Orbitz, getaroom.com, Cancelon and HotelQuickly so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • River Terrace Hotel Gatlinburg ,
    • River Terrace Resort And Convention Center ,
    • River Terrace Gatlinburg
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    Traveller (370)
    Room & Suite (132)
    Pool & Beach (5)
    Dining (1)
    Hotel & Grounds (211)
    Bathroom (31)
    Business Centre & Event Rooms (3)
    Nearby
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    Ask a question
    Questions & Answers
    Carrie G
    23 September 2017|
    Answer
    Response from carol k | Reviewed this property |
    Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
    -1
    Votes
    SettleC
    15 July 2017|
    AnswerShow all 4 answers
    Response from rci72249 | Reviewed this property |
    Yes
    1
    Vote
    deborah l
    23 June 2017|
    AnswerShow all 6 answers
    Response from Marsha W | Reviewed this property |
    We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
    2
    Votes
    Room Tips
    "Try to reserve a room on the water side. It is very soothing"
    Read review
    "Check your room before accepting it."
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    "Room with a balcony facing the river."
    Read review
    "Ground floor by swimming pool and creek."
    Read review
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