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River Terrace Resort and Convention Center

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Traveller (389)
Room & Suite (167)
Pool & Beach (5)
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Overview
  • Excellent18%
  • Very good27%
  • Average22%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
2 Star Hotel
All hotel details
Rooms
May 1May 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (934)
There are newer reviews for River Terrace Resort and Convention Center
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Traveller rating
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225
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167
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All reviewsan older hotelbeds were comfortableview from the balconymini fridgecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
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301 - 305 of 924 reviews
Reviewed 6 December 2015 via mobile

The rooms has fire place but they do not generate heat, mostly for looks. Over all we would try to stay somewhere else because the cleaning service was bad crumbs on fridge cobwebs in corners, and dust or animal dander. My parents stayed in room...More

Thank Jennifer S
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 February 2016

Thank you for your feedback. We take all of our guests’ comments into consideration as we are always looking for areas to improve. Thank you again for sharing your comments. We hope that you will give us another opportunity to exceed your expectations. Allie

Reviewed 6 December 2015 via mobile

Room and accommodations looked nice. Once adjacent rooms started getting guest....you can hear every little thing going on in other rooms and above. People walking on the balconies above echo in the room. People in the bathrooms sound like they are in yours. Place needs...More

3  Thank Michael C
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 16 December 2015

Happy Holidays! Thank you for sharing your feedback with us. It is unfortunate to hear that you may have experienced the issue of noise disturbances around your unit. We certainly hope that you were able to let our resort staff know of the conditions that...More

Reviewed 3 December 2015

We stayed at River Terrace thru a timeshare visit. We thought we would be staying at a nice hotel but the River Terrace is very outdated. We checked into our room and it was clean but very "old" looking. The first room we had, the...More

Thank Karen_Dave2000
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 3 February 2016

Thank you for taking the time to communicate to us through TripAdvisor why your stay at the River Terrace Resort and Convention Center did not meet your expectations. We were sorry to hear about your experience with the air and heat not working but relieved...More

Reviewed 28 November 2015

Second time here at this place and once again was very pleased with everything! Great Location, Price, Views and love the fireplace in rooms. Spent the holidays with family and a bunch of us were able to rent rooms here together. My only complaint would...More

Thank paradisekey
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 16 December 2015

Happy Holidays, Thank you for sharing your review with us; we appreciate your continued support. It is a delight to know that you enjoyed the lovely views from your unit and our ideal resort location. We hope that you allow us another opportunity to host...More

Reviewed 24 November 2015

The staff was friendly, and the room seemed clean. Thats really all that matters right? The room looks like it has needed a remodel for a decade or two, but the layout was cool. Our room had a spiral staircase that led to a loft...More

Thank Judge_Elihu_Smails
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded 16 December 2015

Happy Holidays! Thank you for sharing your review with us. We are pleased to hear that you enjoyed the cleanliness of your accommodations and our friendly resort staff. We appreciate you sharing your feedback with us as it helps us to identify areas in which...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$74 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$74 - US$212 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (389)
Room & Suite (167)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
3 April 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"Request an end room so you only have one neighbor you can hear."
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"Try to reserve a room on the water side. It is very soothing"
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"Check your room before accepting it."
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"Room with a balcony facing the river."
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