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River Terrace Resort & Convention Center

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823 Reviews from our TripAdvisor Community

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Showing 816: English reviews
Mount Sterling, Ohio
Reviewed 17 May 2015

This hotel looks great from the pictures and has a great location. The view and location were great. First room was overlooking Gatlinburg and a good view of the mountains. The second rooms view was of the dirty pool and hot tub that couldn't be used for not being taken care of despite the 90 degree and sunny weather. The...

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Helpful?
1Thank godfly13
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We really appreciate your review on the Westgate River Terrace Resort & Convention Center! Please accept our apologies for not exceeding your expectations during your stay with us. Cleanliness is a top priority, and this was not done to our standard. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. We...

Reviewed 16 May 2015 via mobile

This place was incredibly dirty. The pool was broken the entire time we were there. The staff were less than helpful, and there were bugs dead and alive all over our room. It was not worth the money that we paid to stay. The entire experience was awful! Avoid at all cost!

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Helpful?
1Thank msmccartny
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Please accept our apologies that your suite was not clean when you arrived. Cleanliness is a priority, and this was not done to our standard. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. We do hope that these issues were expressed and addressed with our resort management in order to...

Reviewed 10 May 2015 via mobile

Within walking distance to everything on Gatlinburg's main strip, the River Terrace may not be brand new but my wife and I have stayed in much newer brand name hotels that were over-priced, snobby and not as clean as this room. We had a room with a king sized bed, in the Mountain View building at the very back and...

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Helpful?
1Thank Jon F
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for choosing River Terrace Resort and Convention Center! We’re beyond thrilled you enjoyed everything from our fully equipped rooms to our mountain views. As you mentioned, we are just walking distance from the main strip. We hope you come back and visit us again soon! Sincerely, Idalise

Lebanon, Kentucky
Reviewed 5 May 2015

Stayed here for 3 night and 4 days. The room was big and spacious but not clean, the air was broke, the pool had dirt and a film floating on the top, the clothes dryer for the guest did not work, no one cleaned our room for 3 days, and to top it all off there was poo-poo on the...

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Helpful?
2Thank Stephanie M
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your review. Please accept our apologies for the issues of the room you stayed in. We strive to making sure our guests are provided with the best service and accommodations offered here at our Westgate River Terrance Resort & Convention Center. We do hope that these issues were expressed and addressed with our resort management...

Georgetown, Kentucky
Reviewed 3 May 2015 via mobile

I'll start with my only complaint, we were out very late on Saturday night, enjoying all the town has to offer. When we got back to our room at around 1am I promptly hung the do not disturb sign on our door knowing we would be sleeping in on the following Sunday. By 10:30 house keeping was knocking on the...

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Helpful?
4Thank TNVOLFAN114
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your feedback. Keep in mind that check out time is at 10:00am. However, you can request for a late check out and front desk will determine this based on availability. It’s great to hear our staff was courteous and friendly. We feel honored you would recommend us and hope to see you again soon! Sincerely,...

Lake Placid, New York
Reviewed 30 April 2015 via mobile

If location is your main issue, this is the place for you. You cannot be more in the center of Gatlinburg than this place. The best I can say about the accommodations is "average". It is not bad enough to speak badly but not good enough to praise. We could not get the Internet from our room and there is...

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Helpful?
Thank Rm1259
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking a moment to share your thoughts and impression of the River Terrace Resort and Convention Center. Our goal is to provide you, our guest, with superior service and quality accommodations which is why we are currently renovating as to keep our facilities in tip top shape. Regarding a fitness center, no we do not have a...

Austin, Texas
Reviewed 25 April 2015

This hotel was one of the most affordable for a quick night's stay on a budget. However, it was one of the biggest regrets of our road trip. The rooms are old, the beds are old, the wood-paneling was merely painted over in a gross green color, the TV is old. The only good thing about this hotel was the...

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Helpful?
2Thank Sara G
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing with us why the River Terrace Resort and Convention Center did not meet all of your expectations. We are happy to hear that you enjoyed the beautiful view and our convenient location to the heart of Gatlinburg. It was sad to read that you found so much of our resort to be outdated which left you...

Prospect, Kentucky
Reviewed 17 April 2015

Review collected in partnership with Amoma.com
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2Thank Christi L
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Reviewed 10 April 2015 via mobile

River Terrace is our first choice when we stay in Gatlinburg since it is the most convenient location to all we like to do. It has great views, reasonable rates. Its an old place and could use more updates, but it is clean.

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Helpful?
1Thank Dori E
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We’re thrilled to hear that our resort is your top choice when you come to the Gatlinburg area. We look forward to providing you with many vacation memories to come! Sincerely, Lissy

Charleston, West Virginia
Reviewed 7 April 2015

I stayed one night here a few weeks ago on a Friday. We didn't arrive until after 11P so we didn't get to do much exploring. The location for this property is perfect. Very walkable to most of the Gatlinburg shops and right along the river. Parking appeared to be plentiful and no additional cost was good. The interior of...

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Helpful?
1Thank WVMountie07
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your feedback. We’re glad you found our location to be “perfect”. We are diligently working on the upgrades of our property through a renovating schedule. We apologize if you experienced disturbance during your stay. On a positive note, it’s great you found everything to be cleaned. We look forward to seeing you again in June...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $130 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from River Terrace Resort & Convention Center staff and other travellers.
23 questions
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Questions? Get answers from River Terrace Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a river view.”
 of 5 bubbles bluedynaglide, 5 Feb 2017 | Read review
“confirm parking before accepting room key.”
 of 5 bubbles 33kimt, 4 Jan 2017 | Read review
“Higher floors with a balcany”
 of 5 bubbles aaronj541, 2 Dec 2016 | Read review
“Arrive very early if you hope to get what you reserved.”
  • Gross...
  • Dirty tub...
  • Dead cockroach on the floor outside our door.
  • Dead cockroach on the floor outside our door.
  • Everything but the tv was outdated.
  • Not so great compared to the river view we were supposed to get.
  • Dirty tub...
 of 5 bubbles H6353FMjessicab, 27 Nov 2016 | Read review
“I don not know if there is a good room. Maybe there is now.”
 of 5 bubbles damonf553, 19 Nov 2016 | Read review
5 of 5