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River Terrace Resort and Convention Center

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Traveller (392)
Room & Suite (168)
Pool & Beach (5)
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Overview
  • Excellent18%
  • Very good26%
  • Average23%
  • Poor16%
  • Terrible17%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
2 Star Hotel
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Rooms
Jul. 2Jul. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (952)
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All reviewsan older hotelbeds were comfortableprivate balconymini fridgecoffee potthe room was nicegatlinburg areathe main streetgas fireplaceaquariummountainsducksattractionsstripcreeksmokiestrolley
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311 - 315 of 942 reviews
Reviewed December 19, 2015

Door going out to the patio was busted. The morning after we checked in there was no hot water. I informed the front desk and after being out all day came back to the room and had to report that there was still no hot...More

3  Thank Bob R
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded February 3, 2016

Thank you for your review. We apologize for the issues you may have experienced during your stay and for the frustration they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate management. Guest...More

Reviewed December 18, 2015

Great room on the 1st floor with fire place & hot tub. You could walk out the back door to the river side. Beverly at the front desk was wonderful and she helped make our stay great! Thank you Beverly!!!More

Thank 500tkm
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded February 2, 2016

Thank you so much for your review. We are glad to hear you enjoyed our property and your unit. We are also happy to receive your comments on the job well done by Beverly. Your comments will be shared with our management team. Thank you...More

Reviewed December 15, 2015

After staying at the River Terrace over a period of 6 years, we have dropped it from our list of 'Places To Go" Apparently the new owners have decided to no longer be concerned with offering a nice place to stay. The only decent section...More

Thank Rodney H
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded December 16, 2015

Happy Holidays! Thank you for sharing your review with us. It is unfortunate to hear that you may no longer want to stay with us. We certainly take pride in offering our guests an exceptional vacation experience and it is unpleasing to hear that you...More

Reviewed December 15, 2015 via mobile

Stayed at RTR and C on Dec 11-13. We have found another great hotel in Gatlinburg! Walking distance to all the shops and eateries, very quiet and a great staff at check-in. Best of all was the price! I know we will definitely be staying...More

Thank Cyndy B
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded February 2, 2016

Thank you for choosing the River Terrace Resort and Convention Center. We appreciate your comments and are glad you found us to be a great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope...More

Reviewed December 15, 2015 via mobile

My family and I recently vacationed in Gatlinburg and stayed in this "resort" over the weekend. Only thing to say good about it is that it's still standing. Westgate Resorts recently purchased the area and everything is outdated. The main entrance and restaurant is beautiful...More

3  Thank SirCharlie2
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort and Convention CenterResponded December 16, 2015

Happy Holidays! Thank you for your feedback. We appreciate you sharing your feedback with us as it helps us to identify areas in which to improve. Your comments will be passed along to our management team to address the overall decor of our guest's accommodations....More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$86 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$86 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (392)
Room & Suite (168)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Lianna B
April 3, 2018|
AnswerShow all 5 answers
Response from WestgateGuestRels | Property representative |
Hi Lianna, we do have designated smoking areas at our resort.
0
Votes
Carrie G
September 23, 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
July 15, 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
Room Tips
"get in front building where convention rooms are 6th floor facing River road and Mountains"
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"If you have kids get poolside room. They are very large and open to pool deck."
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"Check what other guests have to say about their stay"
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"Rooms on the river are available for upcharge."
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