Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast.
We are not a picky family. 3 star hotels are the norm for us. But this hotel is gross! First room I found a dead bed bug. Second room I stripped the bed and while I didn't find anything the thought was there. The carpets are the worst I have ever seen. Every nook and cranny is filthy. We would never stay here again and I recommend you keep shopping.
Old hotel needs some tlc. The staff was friendly, the location is ok and the room was a little smelly but clean enough. My big issue with the hotel is I payed 362 for the room and in the room there is a sign that says the rate for the room I am in is 199.00 per night
We rented the king suite. Room 103. Horribly dated, windows look directly onto pool.... not out at the pool, people literally sit on the other side of your window. Room was run down and dirty. Couch broke. Stains on mattress. Broken springs on cot and stained mattress. Air conditioner held up with 2x4s and duct taped together. See pics. We stayed one night because we had to. Checked out at 7:03 next morning and moved to another hotel for rest of visit. DO NOT RECOMMEND!!!
I wanted to update my review after my vacation is completed and after the response received from this hotels management on my onition review. You responded to my review asking that I see what you are planning to do in the future to improve the conditions in your hotel, I am curious what you are planning? The carpets look like they have not been cleaned in at least a year or two. No joke. The couches in the lobby are just as dirty. The sodas in the vending machine are super warm AFTER you spend your money to buy it. There is NO HOUSEKEEPING somehow because of Covid? So we have to ask for towels and toilet paper every other day. There were dirty clothes left in the room after we checked in. Our room was so damp that our clothes smelled like mildew and now that we are home we have to wash them all, even the ones that we didn’t wear. The bathrooms look like they haven’t been given a good cleaning in at least a month. The dining area where breakfast is served is dirty. There are literally gnats everywhere. When your toilet flooded we were given a plunger by the guy at the front desk and were asked to do it ourselves since he could not Leave the desk unattended. (Not his fault, I could see how overworked the poor guy was). You reviews all seem to have similar concerns and your responses are all the same. Maybe put some money where you mouth is, take action instead of just making generic responses and your reviews can be better. What I can say though, is until we see some sort of improvement we will not be staying with you when return to Gatlinburh next year not and I will make sure others know to think twice before booking with your hotel. If you want to discuss further your more than welcome to email me firstname.lastname@example.org. Otherwise, please don’t respond to this review with empty promises.…
One of the most unclean and ran down hotels I’ve ever stayed in. We paid about $250 a night and I’m unsure why. The place is filthy. We were given room 105 which has a window looking into the pool. The room is damp and reeks of chlorine because it’s right next to the pool. There was also clothes left in the clothes from a previous guest. Do yourself a favor and don’t stay here. I figured the bad reviews couldn’t be that bad. But they were true.