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Westgate Smoky Mountain Resort & Spa

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2,938 Reviews from our TripAdvisor Community

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Showing 2,905: English reviews
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Valdosta, Georgia
Reviewed 3 days ago NEW

Every staff member we encountered at the Westgate Smoky Mountain Report was friendly and helpful. We noticed that one of our tires looked low. I asked at the front desk if anyone in the maintenance department had a tire gauge we could use. David Lloyd brought a tire gauge and an air tank to where we were parked and took...

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1Thank funtravelor2017
Murphy, North Carolina
Reviewed 3 days ago NEW

Me, my boyfriend, my mom, and her boyfriend we went there in 2016. We owned the place, we had really great time there. We got to ride around in a golf cart, we rode all the up to the top but we ran out of gas lol. It looked very pretty from the top.

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1Thank emilyedwards033
Reviewed 3 days ago NEWvia mobile

Talk about Hospitality! I've been to many Westgate properties, but this one is by far the BEST in customer service. Upon arriving, our concierge JASON texted me to find out if I needed anything before I arrived. He was extremely friendly and helpful the entire time. He contacted me everyday to ensure my stay was a success! The greeters at...

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1Thank Frayall
Mexico
Reviewed 5 days ago NEWvia mobile

I just want to compliment Jen in the vacation Services she helped us with all of our shows questions about all the entertainment she's very knowledgeable in her field and if you have any questions about any entertainment she knows it all just so see her at Westgate Gatlinburg Tennessee in the booking department

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1Thank roost7010
Reviewed 1 week ago via mobile

We came for a family vacation with some friends in February 2017 and did the sales tour for a deeply discounted stay. Our original reservations were for the River Terrace in Gatlinburg and they had to move is because of overbooking. At first, we were disappointed because we had a dining certificate for Drafts restaurant which is located at River...

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1Thank Jeff C
Reviewed 1 week ago via mobile

We actually got engaged here last year and loved the resort so we decided to come back for our wedding. The staff is friendly and did everything they could to make our stay wonderful, especially Maria Windham. I dealt with her after the fires and when we got here she did what she could to fix a problem we had....

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2Thank Heather B
Hayden, Alabama
Reviewed 1 week ago

Our two kiddos loved the water park here at Westgate and the staff were very friendly and accommodating. Other than that, we didn't really enjoy our stay here. The beds and sofa beds were very uncomfortable and we could hear everything at our neighbors (and I'm sure they could hear us). We ended up attending the time share presentation for...

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1Thank KristyB77
Glenside, Pennsylvania
Reviewed 1 week ago

The resort itself is large and has a lot of opinions on things to do. While my husband and I were there, they were expanding. We were there right before the fire got to the resort, so I am not sure at this point where they stand with the expansion. The downfall, for us, was the unit in which we...

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1Thank Leslie M
Huntsville, Alabama
Reviewed 1 week ago

Maria Windham went above and beyond helping us with our vacation. She helped And advised us on securing room configurations to make our vacation one that our grandchildren will always remember. The Westgate Staff has always been helpful but Maria went out of her way to make this special.

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2Thank 59tommyl
Monroe, Georgia
Reviewed 4 weeks ago

Westgate has the friendliest staff. Beautiful resort! Sales presentation was the 90 minutes we committed too. They treated us with respect even without purchasing the time share. We had a wonderful stay. Thumbs up Westgate!

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1Thank gabruner48
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your feedback. It is nice to know that you enjoyed our friendly staff and overall resort. The next time you’re in town; we would love to exceed your expectations once again. Lissy

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $217 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in the 300s have really thin walls”
 of 5 bubbles S4237MVlesliem, 15 Feb 2017 | Read review
“Great location”
 of 5 bubbles 59tommyl, 13 Feb 2017 | Read review
“Don't stay by the stairwell if you can. Center room.”
 of 5 bubbles 935jeromef, 21 Jan 2017 | Read review
“Make sure they don't put you near any new construction. Cabins at the top of the mountain have the most spectacular views!”
 of 5 bubbles Ourtwocentsworth, 8 Jan 2017 | Read review
“Rooms at the top of the mountain are quiet and excellent view”
 of 5 bubbles RickM386, 4 Jan 2017 | Read review
5 of 5