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2017-10-29 2017-10-30
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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
    Lowest prices for your stay
    2017-10-29 2017-10-30
    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (774 reviews)
    “indoor waterpark” (165 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Non-Smoking Hotel
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Oct 29Oct 30
    1 room, 2 adults, 0 children
    View all 0 deals
    Write a Review
    Reviews (3,022)
    Traveller rating
    Traveller type
    Time of year
    • More languages

    1 - 5 of 2,988 reviews

    Reviewed 3 days ago

    We stayed with friends in 2 connected 1 bedroom units. Our building had not been burned down by last years fire, but many of the surrounding buildings had, and were being rebuilt. Construction noise was not bad for us, because we were gone all day...More

    Thank sonshine-lover
    Reviewed 1 week ago

    The employees were extremely nice,polite and friendly, but management and corporate were rude and disrespectful. We were "UP GRADED" to a SMALLER room by corporate (which is not on site)we paid $181 dollars for an up grade to a 1 queen bed and a very...More

    Thank firemanlister
    Reviewed 2 weeks ago

    Most of the one star reviews regarding the time share presentation are absolutely spot on. My husband & I purchased a 3 night package for Westgate at the Raleigh Home Show in 2016. We were finally able to use this package last weekend in Gatlinburg...More

    Thank bjhsmith2001
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Thank you for taking a moment to share your feedback. We regret to hear that your recent experience with us was anything less than exceptional. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested...More

    Reviewed 2 weeks ago

    Rooms are very comfortable, sound proof can't hear other guests. They provide activities of all types. Adults and children can enjoy. Really no need to leave resort. Water park is great. Enjoyed water aerobics our instructor April was great so was our concierge Artem. Truly...More

    Thank Susan N
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Susan, thanks for the great review of Westgate Smoky Mountain Resort & Spa. We are delighted to hear that you enjoyed your room accommodations, as well as the different amenities and activities we have to offer. Our staff strives to be attentive and give great...More

    Reviewed 2 weeks ago

    We have been owners since the late 90's when Westgate Smoky Mountain was just a thought. We upgraded in 2016 and then the fires destroyed the sections that we were supposed to be staying in with the upgrade. We were able to get in for...More

    Thank Z9801ANdavidg
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 1 week ago

    Thank you so much for sharing your experience. We are pleased to hear that you enjoyed your stay. It is great that you enjoyed our staff, clean units and smooth check in experience. It is our hope that you contacted our front desk staff of...More

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    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    • Price range
    • US$89 - US$229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Cheap Tickets, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (746)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
    Sponsored by:
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    1.41 km away
    Fairfield Inn & Suites Gatlinburg North
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    1.08 km away
    Econo Lodge Inn & Suites on the River
    264 reviews
    2.53 km away
    Sleep Inn & Suites
    495 reviews
    1.98 km away
    Nearby Restaurants
    Parton's Deli
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    1.55 km away
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    1.01 km away
    White Oak Flats Coffee Brewhouse
    27 reviews
    .18 km away
    Mountaineer Kandy Kitchen
    5 reviews
    .74 km away
    Nearby Attractions
    Gatlinburg Mountain Coaster
    924 reviews
    1.47 km away
    Wild Bear Falls Waterpark
    372 reviews
    .10 km away
    Herbert Holt Park
    29 reviews
    .76 km away
    Hillbilly Golf
    1,806 reviews
    1.60 km away
    Ask a question
    Questions & Answers
    7 August 2017|
    AnswerShow all 10 answers
    Response from WestgateGuestRels | Property representative |
    Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
    9 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    Diana B
    11 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    Room Tips
    "Rooms are small and the walls are thin"
    Read review
    "Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
    Read review
    "Get the top floor if you can for sound issues"
    Read review
    "Beds are VERY uncomfortable"
    Read review
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