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Westgate Smoky Mountain Resort & Spa

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2,958 Reviews from our TripAdvisor Community

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Showing 2,925: English reviews
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Reviewed yesterday NEWvia mobile

BEWARE BEWARE. This was our first time staying at Westgate in Gatlinburg with 2 small children. First off the indoor swim park is not included with your stay but the main reason is due to poor service. We made a call to the front desk for loud noise and open doors at 11:07pm. This took them nearly 1 hr for...

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Helpful?
Thank Ryan T
Rio Rancho, New Mexico
Reviewed 2 days ago NEW

I was very impressed with the area. Clean accommodations, very friendly staff. Decent convenience store on premesis. Cabins were well maintained. Area lost over 70% of accommodations during recent fire. The company is rebuilding at a rapid pace. Looking forward to the new areas and new facilities. Water park is awesome! Can't wait to come back with the grandkids!!

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Thank Chris L
Atlanta, Georgia
Reviewed 3 days ago NEW

While the fires demolished 75% of the property, I was able to still stay on the property in a one bedroom. Great accommodations. Comfortable and cozy. The bed slept great. The fireplace was the best perk. Very clean. To sit on patio in the brisk air was very refreshing. I did not get a chance to take advantage of the...

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Thank Andrea E
Reviewed 4 days ago NEWvia mobile

The water aerobics instructor, April was awesome. She kept the pace comfortable for all of the participants. She was very informative and talked a lot about the resort and the surrounding area. Best instructor I have ever had.

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Thank Jackie C
Atlanta, Georgia
Reviewed 6 days ago NEW

We stayed a week in the Smokey Mountains...I love taking brisk walks up the mountain. We had an issue with some ants invading the room. However, they made sure we were moved to a different room. The water park was so amazing. The children and I had a wonderful time tubing..

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Thank Marie J
Reviewed 6 days ago NEWvia mobile

We was there for spring break. It was great...loved the water park and the security that was there...I felt comfortable letting my daughter's walk back to the room and they was escorted back to our room and they seem to know us and made sure everything we needed was met and it was a great experience...all the staff was so...

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Thank Betty W
New Burnside
Reviewed 1 week ago via mobile

We are Westgate timeshare owners and have always been treated with respect and our room is clean and any problems we had where quickly taken care of. We love staying here! My son loves the indoor water park.

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Thank melj_78
Georgetown, Kentucky
Reviewed 1 week ago via mobile

We took advantage of a deal on 4 days/3 nights in Pigeon Forge that was amazing, the only catch, we would have to listen to a presentation on buying a timeshare. We went in having everyone tell us do not buy a timeshare and had family and friends tell us how pushy they were. We were treated wonderfully from the...

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1Thank smkymtnlover
Kennesaw, Georgia
Reviewed 2 weeks ago

When I made my first drive towards the Great Smoky Mountain National Park. I was in awe of the spectacular views of this range of mountains. It was my first view of tall mountain ranges from a distance. As you get closure to the mountains, the views becoming more breath taking. The Westgate Resort is locate in the perfect area...

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1Thank vanpgibson
Hendersonville, North Carolina
Reviewed 2 weeks ago via mobile

The start of our vacation with Westgate was very poor. They miss spelled our name on the reservation (after I spelled it for them seven times) and could not find us. Thirty minutes later they found our reservation and the $80 deposit, I was told we would pay when we checked in was actually supposed to be $200. When I...

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Thank amiall13
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review with us. When checking into our resort, guests are required to provide a $50 credit/debit card or $200 cash security hold. This hold advised on your confirmation letter and presented in our Terms and Conditions when reserving a stay with us. In addition, the hold is released at the time of check out as...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $127 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Orbitz, TripOnline SA, Hotels.com, Travelocity, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
73 questions
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
“One bedroom facing the main road, top floor, provided a great view and a lot of privacy.”
  • King bed with desk and flat screen TV and access to patio
  • Daytime view from patio
  • Patio and night view
  • Living room with gas fireplace and flat screen TV and access to patio
andreae617, 20 Apr 2017 | Read review
“This is a beautiful resort. Check their website for bargain prices.”
vanpgibson, 7 Apr 2017 | Read review
“rooms in the 300s have really thin walls”
S4237MVlesliem, 15 Feb 2017 | Read review
“Great location”
59tommyl, 13 Feb 2017 | Read review
5 of 5