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11/06/2017 12/06/2017
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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
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          Traveller (1193)
          Room & Suite (633)
          Pool & Beach (76)
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          Overview
          • Excellent41%
          • Very good23%
          • Average14%
          • Poor8%
          • Terrible12%
          Travellers talk about
          “water park” (776 reviews)
          “mason jar” (55 reviews)
          Free Internet
          Free Parking
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Kitchenette
          Concierge
          Pets Allowed
          Spa
          Wheelchair Access
          Business Centre
          Laundry Service
          Lazy River
          Water Park
          Self-Serve Laundry
          Shuttle Bus Service
          Private Balcony
          3.5 Star Hotel
          All hotel details
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          Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,971)
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          1 - 5 of 2,971 reviews

          Reviewed 3 days ago

          The room was spacious enough to accommodate our family of 5. I can't say that there was enough to during our entire stay to keep us on the resort but it is active. And we would have ventured out to see the area anyway. We...More

          Thank naturaleak
          Reviewed 4 days ago

          Went in November 2016, 1 week before the fire. The room was gorgeous! The grounds were beautiful as well. I wasn't crazy about the menu in the Grill but maybe it will improve with the new construction. Will definitely come back!

          Thank maureenc07
          Reviewed 6 days ago

          We had a deluxe room plus a studio for our girls' trip and had an amazing time. From our quick and easy check in to express checkout, everything was great. The rooms were completely equipped and the employees were super friendly and overly accommodating. Between...More

          Thank espngal
          Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

          Your comments are appreciated. We are so happy to learn that you were able to thoroughly enjoy of our friendly staff, along with our comfortable and quiet accommodations. Providing unique and memorable experiences is what we do best, here at Westgate Resorts. We hope to...More

          Reviewed 6 days ago via mobile

          Worst experience ever. A guy called to us on the street to come to a timeshare. Told us we could get free tickets to a 50.00 show. We showed up for our meeting and filled out the paperwork. Then after waiting for 30 min they...More

          Thank joerboitano
          Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

          Thank you for your review. We regret to hear that your experience with Westgate was not pleasant. We are a timeshare company and do offer guests the opportunity to take a tour and experience what we have to offer, and with that, receive certain incentives,...More

          Reviewed 6 days ago

          This review will be biased as my wife and I are owners with Westgate Smoky Mountains. We have been several times, but each visit has been different and unique. Our last visit together was over 4 years ago, which we enjoyed, but this trip has...More

          Thank Jerry H
          Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa

          Thank you for your feedback. It gladdens us to learn that you found satisfaction in your fully equipped unit, our resort amenities, prime location, dining options, and attentive service. We do sincerely aim to excel in all areas of our resort, and the experience that...More

          Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
          3,137 reviews
          #12 of 77 hotels in Gatlinburg
           
          Holiday Inn Club Vacations Smoky Mountain Resort
          891 reviews
          #17 of 77 hotels in Gatlinburg
           
          Baymont Inn & Suites Gatlinburg On The River
          1,288 reviews
          #13 of 77 hotels in Gatlinburg
           
          Quality Inn & Suites Gatlinburg
          657 reviews
          #16 of 77 hotels in Gatlinburg
           
          About
          Amenities
          • Top amenities
          • Free Parking
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Room Service
          • Free Internet
          • Hotel Amenities
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Self-Serve Laundry
          • Conference Facilities
          • Room Service
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Microwave
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$89 - US$229 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #4 Top resorts Hotel in Gatlinburg
          • #19 Romantic Hotel in Gatlinburg
          • #22 Family Hotel in Gatlinburg
          • Room types
          • Kitchenette ,
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 938
          • Reservation Options
          • TripAdvisor is proud to partner with Hotwire, Hotels.com, Orbitz, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Tennessee >
          • Sevier County >
          • Gatlinburg
          • Also Known As
          • Westgate Smoky Mountain Hotel Gatlinburg ,
          • Westgate Smoky Mountain Resort ,
          • Westgate Smoky Mountain Gatlinburg ,
          • Westgate Resort Gatlinburg ,
          • Westgate Resort Tennessee ,
          • Westgate Tennessee ,
          • Westgate Smokey Mountain Resort ,
          • Gatlinburg Westgate
          Add Photo Photos
          Traveller (1193)
          Room & Suite (633)
          Pool & Beach (76)
          Dining (18)
          Hotel & Grounds (727)
          Bathroom (42)
          Family and Play Areas (13)
          Business Centre & Event Rooms (1)
          Nearby
          Sponsored by:
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          Fairfield Inn & Suites Gatlinburg North
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          Baymont Inn & Suites Gatlinburg On The River
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          Quality Inn & Suites Gatlinburg
          657 reviews
          1.41 km away
           
          Nearby Restaurants
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          267 reviews
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          Mountaineer Kandy Kitchen
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Fam_Tvler
          There is currently a deal floating around Facebook saying this place has 3 nights + waterpark admission for $150. For new guests only. but!!!! I thought this place burned down. Are they back open already? Waterpark and all?
          9 March 2017|
          Answer Show all 4 answers
          Response from Brian Y | Reviewed this property |
          the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
          1
          Vote
          Diana B
          Is the water park extra if you are a westgate timeshare owner?
          11 February 2017|
          Answer Show all 8 answers
          Response from Laura5016 | Reviewed this property |
          no. you get free wrist bands
          1
          Vote
          Mary S
          I was given a voucher in the amount of $100 dollars to be used at the spa when we purchased our time share. I made an appointment at the spa on our first visit after our purchase only to be told NO they would NOT accept it ,this was after my appointment but I had asked before booking if they honored the voucher and I was assured they would. They told me I had to mail it to the address which is In Florida,send copy of receipt then they would reimburse me the $100 dollars I had spent. This was sent by certified mail and signed for. On the voucher it said to allow 6 to 8 weeks for processing,this was on November 11,2016 and as of this date January 29, 2017 I have yet to receive my refund of $100 as promised, So this is FRAUD !!! Just another reason to NOT purchase at this resort and most definitely DO NOT USE ANY VOUCHER YOU ARE GIVEN!! THEY WILL PROMISE YOU AND TRY TO GIVE YOU ANYTHING TO BUY. SO PLEASE BEWARE .AND YES I AM A OWNER. ON TripAdvisor my complaint was played down by whomever wrote the response by saying they didn't know if I was a owner. REALLY???? CHECK THE COMPUTER AND THIS UNIFORMED PERSON WOULD HAVE HER ANSWER TO THAT !!!
          29 January 2017|
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          Room Tips
          "I had a cabin that sat up high in the mountain view.and the pool was right outside my cabin."
          Read review
          "Be prepared to say no alot, don't expect free internet unless you plan to go to one of their pitched. DO..."
          Read review
          "Ask for Maria Windham, she will take great care of you!"
          Read review
          "Bottom floors are noisier because you can hear the people above you."
          Read review
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