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Westgate Smoky Mountain Resort & Spa

2.0 km from Gatlinburg centre
  • Free Parking
  • Pool
  • Restaurant
Apr 2 Apr 3
1 room, 2 adults, 0 children
915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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02/04/2017 03/04/2017
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    02/04/2017 03/04/2017
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    Standard Room

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    02/04/2017 03/04/2017
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    Traveller rating
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    All reviews water park indoor waterpark mason jar smokehouse grill shuttle service timeshare owners bedroom deluxe pigeon forge welcome center full kitchen smoky mountain washer and dryer spring break family vacation concierge trolley grills
    Reviewed 2 days ago

    When we arrived we had to pay a $40 fee for cleaning and wifi. I did not want to pay for wifi because the whole point of going to the smokies is to be outside! They forced us to pay for it. When we finally...More

    Reviewed 4 days ago

    Even after all the destruction wrought by the fires in November, Westgate is determined to assure their visitors have a wonderful vacation. They are working diligently to repair and replace all they have lost, and are doing a great job of it! I wanted to...More

    Reviewed 4 days ago

    We are long time owners at this resort, and have had many very good experiences here, including a number of times in this same type of unit. We own a two bedroom lockout, (I don't believe these are sold any longer), which means that we...More

    Reviewed 1 week ago

    This was the first time my twins & I visited Gatlinburg. The travel event was for their birthday and getaway all wrapped into one. The room we had was beautiful, however, our arrival was late and we wanted to sleep but I guess you can...More

    Reviewed 1 week ago

    This resort is a really good place to stay at with excellent location and views. The GOOD: 1. We had the building at the very top of the mountain. The views were outstanding. 2. The waterpark was good but got old after a day. 3....More

    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Room/Suite (260)
    Hotel & Grounds (202)
    View from Room (131)
    Pool/Beach Area (50)
    Nearby Restaurants
    Parton's Deli
    254 reviews
    1.55 km away
    Flapjack's Pancake Cabin
    559 reviews
    1.01 km away
    White Oak Flats Coffee Brewhouse
    25 reviews
    .18 km away
    Mountaineer Kandy Kitchen
    5 reviews
    .74 km away
    Nearby Attractions
    Gatlinburg Mountain Coaster
    768 reviews
    1.47 km away
    Wild Bear Falls Waterpark
    335 reviews
    .11 km away
    Herbert Holt Park
    24 reviews
    .79 km away
    Hillbilly Golf
    1,657 reviews
    1.61 km away
    Questions & AnswersAsk a question
    There is currently a deal floating around Facebook saying this place has 3 nights + waterpark admission for $150. For new guests only. but!!!! I thought this place burned down. Are they back open already? Waterpark and all?
    9 March 2017|
    Answer Show all 3 answers
    Response from 59tommyl | Reviewed this property |
    There are presently about 300 units that are open. Most owners are going somewhere else this year but we decided to vacation there this year. We're owners there so we drove up to see what was open. They have the water park... More
    Diana B
    Is the water park extra if you are a westgate timeshare owner?
    11 February 2017|
    Answer Show all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    Mary S
    I was given a voucher in the amount of $100 dollars to be used at the spa when we purchased our time share. I made an appointment at the spa on our first visit after our purchase only to be told NO they would NOT accept it ,this was after my appointment but I had asked before booking if they honored the voucher and I was assured they would. They told me I had to mail it to the address which is In Florida,send copy of receipt then they would reimburse me the $100 dollars I had spent. This was sent by certified mail and signed for. On the voucher it said to allow 6 to 8 weeks for processing,this was on November 11,2016 and as of this date January 29, 2017 I have yet to receive my refund of $100 as promised, So this is FRAUD !!! Just another reason to NOT purchase at this resort and most definitely DO NOT USE ANY VOUCHER YOU ARE GIVEN!! THEY WILL PROMISE YOU AND TRY TO GIVE YOU ANYTHING TO BUY. SO PLEASE BEWARE .AND YES I AM A OWNER. ON TripAdvisor my complaint was played down by whomever wrote the response by saying they didn't know if I was a owner. REALLY???? CHECK THE COMPUTER AND THIS UNIFORMED PERSON WOULD HAVE HER ANSWER TO THAT !!!
    29 January 2017|
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    Room Tips
    "rooms in the 300s have really thin walls"
    Leslie M, 1 month agoRead review
    "Great location"
    59tommyl, 1 month agoRead review
    "Don't stay by the stairwell if you can. Center room."
    Jerome F, 2 months agoRead review
    "Make sure they don't put you near any new construction. Cabins at the top of the mountain have the most..."
    Ourtwocentsworth, 2 months agoRead review
    "Rooms at the top of the mountain are quiet and excellent view"
    Rick M, 2 months agoRead review
    "We used the time share benefit. All locations were excellent."
    691joycew, 3 months agoRead review
    "Try to get a 1 bedroom unit on the top floor and high up on the mountain. There's a lot of AC noise and..."
    Robert G, 3 months agoRead review
    "Upgrade from One Bedroom Villa to One Bedroom Deluxe Villa, it is worth every dime for the extra square..."
    Ritzie G, 4 months agoRead review
    "Top Floor of any building for views but try and be near parking or your gonna walk a mile with your luggage!"
    Devin C, 4 months agoRead review
    "Closer to the top is wonderful."
    cstanishia, 4 months agoRead review
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