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Westgate Smoky Mountain Resort & Spa

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Westgate Smoky Mountain Resort & Spa
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2,959 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Smoky Mountain Resort & Spa
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Showing 2,926: English reviews
Saint Louis, Missouri
Reviewed 16 April 2015 via mobile

The check in process is an absolute nightmare! Stood in line for more than an hour! Disappointed with the quality once we finally checked in! Definitely not somewhere I would stay again. Did I mention that checking in was a nightmare???

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Helpful?
2Thank asher32014
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. Allow us to apologize for any issues that you experienced during your stay with us. We understand that your time is valuable and we will continue to work with our partners to assist in a smoother check in process. Our goal is to provide you with an experience that exceeds your expectations. We hope that...

Reviewed 16 April 2015 via mobile

I've never been on a vacation and had the employees treat me like family until this trip. This is my first stay with westgate and I am looking at my future with many more to come. Jay has been an amazing concierge and has treated us as if we were his family or best friends. Brad did a remarkable job...

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Helpful?
Thank Jenny H
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are pleased you have discovered Westgate Smoky Mountains Resort & Spa. We offer lots of family friendly activities and have a loving atmosphere. It is our top priority to make all of our guests and owners feel at home away from home. We’re happy to hear that we were able to provide you with a great experience and look...

Franklin, North Carolina, United States
Reviewed 16 April 2015

We spent 3 days of our spring break at Westgate Resort in Gatlinburg. We had a great time. We took two of our grandsons with us and they truly enjoyed the game room and the water park. Every one that I had contact with was so very friendly and helpful. The only problem I have at Westgate is the older...

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Helpful?
2Thank 248WillieC
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your awesome experience with us. We are excited to hear that you had a great time and the kids enjoyed our game room and Water Park. It’s also good to know you found our grounds to be scenic. On the other hand, please allow us to apologize for the issues experienced. The comfort of our guests...

New Orleans, Louisiana, Usa
Reviewed 15 April 2015 via mobile

From the breathtaking sights to the beautiful rooms, this resort is the definition of perfection. While the prices are somewhat expensive, it seems well worth it....remember, you get what you pay for. The staff is friendly and approachable. Glad I picked this resort for our honeymoon.

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Helpful?
3Thank Mark B
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. We are happy to hear that you enjoyed your honeymoon getaway at Westgate Smoky Mountains Resort & Spa. It’s also pleasing to read that you liked our “beautiful” accommodations, breathtaking views, and the friendly staff. Making memorable stays is what we do best and it’s great to know we exceeded during your stay. We’re glad...

Au Gres, Michigan
Reviewed 15 April 2015 via mobile

Amenities and facility was beautiful. Check in was very prompt with no issues. Weather was inclement on arrival, but much improved next day. Resort was close to downtown to activities. Room was very nice and enjoyed our stay. Would like to return again when we have more time.

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Helpful?
1Thank Patricia K
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your kind words! We are happy to hear that you enjoyed our inviting accommodations, amenities and convenient access to area attractions. It would be a pleasure to welcome you back to our “beautiful resort” so you can take advantage of all that we have to offer. Annie

Maryville, Tennessee
Reviewed 15 April 2015

I booked this resort so my great-niece and nephew could enjoy the water park and stay nearby. The condo was very nice and the view from the balcony was beautiful. The water park was okay. The kids enjoyed it. The check-in and the checkout and the parking were terrible. I pre-registered around10 a.m. Was told I would receive a call...

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Helpful?
1Thank OHDogmom
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We are thrilled to read that you enjoyed your accommodations with beautiful balcony view and the kids enjoyed the water park. On the other hand, we are disappointed to hear about the issues you experienced and sincerely apologize for those encounters. All of our staff is there to make you feel welcomed and at home....

Fayetteville, North Carolina
Reviewed 15 April 2015

Don't be fooled by the outward appearence. The place is very pretty but the rooms are paper thin walls and you hear every detail of the folks in the rooms beside you. If you get a studio type rom with connector doors on both sides, you'll get noise in stereo! Security gate staff was rude on arrival and check-in took...

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Helpful?
Thank derrick b
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate you taking the time to tell us about your experience. Please allow us to apologize for the challenges you experienced during your stay. All of our staff is there to treat you with service beyond your expectations and what you have explained in your review definitely falls far below the standards we have set for them to follow....

Mount Holly, North Carolina
Reviewed 15 April 2015

I have traveled to some nice places in the past and have not encountered anything any more beautiful and well-maintained than this was! The accommodations were excellent, the view couldn't have been more breathtaking and the staff was friendly and helpful. Hope to visit again very soon.

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Helpful?
1Thank Sherry P
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. It’s very pleasing to know that we were able to exceed your expectations upon arrival with our ‘beautiful and well maintained” resort. We’re also glad you found your accommodations to be excellent and enjoyed the exceptional service received from our staff. Making memorable stays is what we strive for and we can’t wait to see...

Lakeland, Florida
Reviewed 14 April 2015

We decided to visit the smoky mountains for the first time. The decision landed us with choosing Westgate Smoky Mountains as our lodging for a week during spring break. Although they are doing construction, that didn't matter!! The staff were so friendly. The check-in line was long but not time lengthy. They had everything prepared and waiting. They explained the...

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Helpful?
1Thank Krysta H
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your amazing experience. We are delighted to hear that you enjoyed our amenities and the exceptional service you received from our staff. The comfort of our guests while there away from the home is one of our main concerns and it’s pleasing to know you felt welcomed during your stay. Your comments regarding our staff was...

San Antonio, Texas
Reviewed 13 April 2015

Check-in Problems: It took 30 minutes to leave the Home-owners Check-in desk. Then we had to wait for the Concierge Representative to take us to our room. This process should be a lot quicker similar to what I am receiving and at various hotels that I am enrolled frequent user member (Hilton Honors, Radisson Rewards, IHG, etc.). Swimming Pool /...

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Helpful?
Thank Richard G
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for taking the time to post your comments. We appreciate your feedback and sincerely apologize that we failed to meet your expectations. Depending on the time of travel check-in can take a little longer than usual. We are currently working with our partners to assist with a smoother check-in. All of our staff is there to ensure you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $164 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Orbitz, Cheap Tickets, Hotels.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
73 questions
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors are noisier because you can hear the people above you.”
Kelseyjopfeifer, 26 Apr 2017 | Read review
“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
“One bedroom facing the main road, top floor, provided a great view and a lot of privacy.”
  • King bed with desk and flat screen TV and access to patio
  • Daytime view from patio
  • Patio and night view
  • Living room with gas fireplace and flat screen TV and access to patio
andreae617, 20 Apr 2017 | Read review
“This is a beautiful resort. Check their website for bargain prices.”
vanpgibson, 7 Apr 2017 | Read review
“rooms in the 300s have really thin walls”
S4237MVlesliem, 15 Feb 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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